How to get a monthly invoice
- Sign in to https://account.adobe.com/plans.
- Click Manage plan or View plan.
In Billing history, select either:
- to view a PDF of your invoice
- to send a copy to your email address.
To print the invoice, do one of the following:
- Select the PDF viewer’s Print icon.
- Choose File > Print in your browser.
For more information and clarity on the above steps please visit this help document: https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html
I've made this argument to senior customer service at Adobe and they are half way through getting this approved to be fixed.
Reference Your Adobe Case ADB-30660122-F4L7 CRM:04373000007082
When you call.
Security reason was fixed when they moved to an aws email product awhile back to thats an old and false argument.
The email tend to come in tls encrypted (fail open, but secure if it doesn't fail) so if your receiving email provider is fairly modern, it shouldn't be an issue for the level of sensitivity of a receipt.
I have been also trying to get this for quite some time, I am down to the point now of every month opening a new chat and forcing them to open a ticket. I suggest everyone do the same, flood their support with this request so that it actually costs them money to not do it. I got the reply that they can't do it for "security reasons". I don't understand how having an invoice emailed to us for a service we are paying for could possibly be not allowed for security reasons. What if I choose not to pay for "security reasons"?
Rotem Gridish commented
can we at least get a comment from an Adobe representative about it?
what's the excuse?
at least give us the option of whether we want this service or not
I feel a there's a high level of contempt towards customers when so many asks for the obvious for so long, and no one cares about it, business as usual.
People don't ask for a discount or an impossible feature, but for an invoice by mail when charged, something that's a standard elsewhere.
Tom Thielemans commented
Oh wow, can't believe this still hasn't been addressed after 10 years. This post goes back to 2018, but I've seen other forum topics dating back to 2013. Top notch customer service...
These need to arrive via email, attached as a pdf, ever single month automatically. That's the only way our accounting processes can handle this without having a high level employee log in and get them at extreme cost.
This is pathetic Adobe - do better
Michael Golan commented
I guess they don't want people to notice the charge them every month so they won't cancel their subscription.
Really poor service from Adobe here, clearly many people need invoices directed to an accounts department, why create work for both marketing and accounts by not having this 'feature', I mean, it shouldn't even labelled a feature, it's standard stuff on most subscriptions. I can't see any good reason to not allow this?
Alison Langdon commented
THIS OPTION WOULD BE FINE IF YOU DIDN'T HAVE TO LOG INTO MANY DIFFERENT ACCOUNTS TO DOWNLOAD ALL OF THE SEPARATE INVOICES!!!!!
Adobe used to send a pdf of the invoice, so why the change?
Athanasios Ioannidis commented
I can understand that the task of automatically sending monthly emails with an invoice attached as pdf file is a very challenging concept for the developers of adobe. I totally understand the lack of ability of the administration to add this exceptional feature to their customer service.
Only a handful of organizations in the whole world have monthly pdf invoicing and e-mailing to their customers.
People, be kind
LaDonna Haley commented
Unfathomable! that Adobe is so Customer Un-friendly that it won't send an email alert re: monthly charges. HUGE waste of time for multiple people in the Customer's organization...but obviously it's working just great for Adobe, right? Adobe, be a team player here and listen to the companies and individuals who are your customers and who are making this simple request.
James Mason commented
Unbelievable how Adobe is not willing to listen here. A forced waste of time by *every* customer by a software company selling productivity. That is a bit rich.
Another vote to please initiate monthly email with invoice. Thank you.
Rihards Saksons commented
Yes, this sucks! Will look for different solutions - its creating time consuming problems not having auto-email invoice. Its not just my time thats wasted - also accountancy departments.
Stephan Lentin commented
Yes, must have option!
Just add either an annual option or send the **** monthly invoice. It's insane how much time is wasted every month world wide because of this.
Alison Langdon commented
To all those who put silly comments about Adobe not sending the invoices each month because they don't want to remind their customers that they are paying - DUH!
Adobe are sending an email every month to say that there is an invoice there for them to pay. If this is not reminding customers of this, I don't know what is. It only serves to remind their customers that they are not actually important!
They are not "not sending the invoice as an attachment because they don't want to remind their customers that they are paying every month" - they are not sending the invoices as an attachment because they are a tech company specialising in the creation of pdf's that doesn't have the ability to do it themselves.
As an aside - I have seen all sorts of comments where if you have a VAT number in there, the files are automatically attached to the email. Out company doesn't have a VAT number, as we are not in the UK. We have a GST number, as we are in New Zealand. I have put that number in there, and we still don't get the invoices attached.
What does it mean when a company the size of Adobe refuses to email a monthly invoice?
It means they're scared to remind their customers that they are paying every month.
Eugene Kang commented
Of course Adobe is not listening. Once you get as big as Adobe you stop listening to your customers and instead you dictate to them what you want them to do. It's unfortunate big companies like Adobe simply do not care about what their customers want.