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  1. 1 vote

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    Mayank commented  · 

    Hello Meredith,

    I apologize for the inconvenience caused.
    I have gone through the issue that you are facing and this could be an issue with your ID also.
    To check this further, request you to please provide the details like your Adobe ID and a contact number on the below mentioned email address :

    adchelp@adobe.com

  2. 1 vote

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    Mayank commented  · 

    Hello There,

    I have gone through the issue that you are facing and this can be fixed from the backend.
    Request you to please provide the details like your old Adobe ID and new Adobe ID on the below mentioned email address:

    adchelp@adobe.com