619 results found
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It is impossible to install the Free version. Why?
Please make it easy to install the Free version. It is currently, impossible.
3 votes -
Usage report
Could we get a column added to the user report, showing the last time the user accessed the software? Need this column to see usage and manage who is using their licenses. Thank you
2 votes -
Manually check for updates without having to sign in
Currently, if I need to manually check for updates in Acrobat, you have to be signed in with a valid licensed user in Acrobat. We do not give users administrative access to their PC, and since Acrobat needs administrative rights to update, the users are not able to do it. I can run Acrobat as administrator, but it will not let me access the menu to check for updates unless I sign in with a licensed user account. It would be great if I can just access the Menu -> Help -> Check for Updates without having to sign in.…
1 vote -
Poor Sign-in design for Adobe Acrobat
Adobe Acrobat sign-in process is anti-customer and designed to frustrate your clients.
(1) I have to click see more to click on sign in with Microsoft. Only Apple, Google, and Facebook are available on the first screen. I highly doubt that Facebook is used more than Microsoft, but regardless, there is more than enough room to allow all 5 of the allowed SSO methods to be available on the main sign-in screen.
(2) You only allow 2 computers to be signed in at a time, regardless of whether the other logins are active. This is problematic and frustrating behavior for…
2 votes -
Impossible to quit this payment scheme
It is impossible to quit this adobe when you are finished with it.
They give a free period and then start charging again. Against EU rules.
1 vote -
Windows system reboot is required after acrobat update
Although most software does not require system reboot, acrobat does. It is a kind of installation malfunction because there is no reason for reboot
1 vote -
Change how Acrobat updates
Acrobat on Mac currently doesn't update through the CC app like all other Adobe apps do. I'm attaching a screenshot of a pop up message I've seen a couple of times over the years where I've gone to restart my Mac to be informed that without my knowledge, Acrobat was installing in the background and I couldn't restart. When pressed for a deadline this was especially unappreciated but further, I do like to have control of when and what gets updated.
I’ve taken the steps of turning off the auto update within the Acrobat settings, however, the application is a…
1 vote -
ProtonMail, Can’t Reset Password
One of the reasons could be delays in emails or wrong password recovery settings. First, check whether you have set a recovery email. When you go to reset your password, be sure to check your inbox for the recovery email. Don’t forget to check the spam folder in case the email was lost there.
If the above method fails, then the reason could be related to server issues. You may check their page for ongoing technical issues, or you may try resetting the password in a different browser or device.
Because ProtonMail always adopts e2ee (end-to-end encryption) security measures, if…1 vote -
Combine file has failed to install for repeatedly for 5 days.
I've attempted to download the combine file feature for 5 DAYS... it hangs at 90%. Yes, restarted, reinstalled, and would have missed my deadline except you can combine PDFs in Dropbox for FREE.--- Remember when software came with all the features you paid for on a disc?
What's your fix, or should I just cancel? Been paying for this package for a year, not using it, now that I've needed it, it's vaporware. Completely dissatisfied with the product.
1 vote -
Disable generative AI features administratively from the Adobe admin portal.
I need a way to administratively disable generative AI company-wide.
Adobe has decided to launch generative AI in its new Acrobat beta. The announcement email indicated that to administratively disable generative AI for a team, that I must contact customer service. What????
Customer Service tells me the only way to disable generative AI is to deploy the following registry setting, which obviously is a terrible way to manage a product:
HKLM/Software/Policies/Adobe/AdobeAcrobat/Beta/FeatureLockdown
Create a Dword- bEnableGentech
Set the registry value= 0
18 votes -
Application Error 0x0000000066BC0560
Application Error
The instruction at 0x0000000066BC0560 referenced memory at 0x0000000066BC0560. The memory could not be written.Click on OK to terminate the program
This happens after opening a PDF in Adobe Acrobat (Continuous Release Version 2024.002.20991 | 64-bit).
This error is received after opening a PDF in Acrobat. I have run the add/remove programs > Modify > repair program and am still getting the error. I tried to run a repair on Adobe Creative Cloud Desktop app, but it only has the remove option. Checking for updates reports that everything is up to date.
3 votes -
User Utilization Report if users are actively using Adobe Acrobat Pro DC
A report to determine user activity with Adobe Acrobat Pro DC. This will help with keeping track of Adobe licensing usage.
1 vote -
Sign in box does not work
Sign in box does not.
Adobe Acrobat Pro Dc 20191 vote -
Frequently Loses Log In Validation
I have a full Acrobat Pro subscription. I use Acrobat all the time to create / edit / file documents. Occasionally before, and more often lately I open a PDF file, only to have my Acrobat app (installed on my laptop running Windows 10) say that "upgrade to access that function" implying that I don't have a subscription. I go to check the account status in the app, and it shows my information, but still insists my subscription is not current. Eventually, it usually finds my account (no idea what it is doing in the background or why it loses…
1 vote -
License Purchase Audit Log
Currently, there is no way in the Admin Console to clearly see recent license purchases for any of the Adobe products. The audit log would seem to be the most logical place to look, but after we purchased 5 new licenses for Adobe Acrobat, my supervisor asked me to confirm they were added to the license pool. However, since I did not know the previous total license count, I could not determine if the licenses were added. I had to contact the billing support to have them confirm the licenses were added, but why make customers go through that when…
1 vote -
sign in sucks ***
I have a work license, a personal license, one through my church, etc. Somehow, I can't create a simple PDF on a home computer without signing in half a dozen time. You have made it so miserable i'm ready to look for other solutions. Acrobat used to be awesome. it is now miserable and unusable.
1 vote -
Stop bugging me to pay for acrobat pro
I keep getting hassled to pay for an Acrobat Pro license even though it's included in my creative suite package.
Please find a way to stop this.1 vote -
bhageset@online.no
Hei! eg har prøvd å fornye abb, men får heile tida at eg må fornye. har blitt trekt 2g på kortet
2 votes -
Loss of licenses when computers crash
I purchased a licence to Adobe Acrobat Pro 2017. I intalled this on my two computers and have hapilly used them for several years. I have had to reinstall my OS on my laptop a few times now and when I try to reinstall Adobe it tells me I have exceeded the number of licences permitted. Of course this is not correct, just that I cannot sign out from three licenses held on crashed computers. When I call the Support Desk, they give me the wonderful option of purchasing a subsciption. However, I have already paid for a working perpetual…
1 vote -
I can not buy and use registred products
I'm an assistant professor in pure mathematics at Ferdowsi University of Mashhad located in Iran. I can not buy registered products because of sanction against my country. On the other hand I can not access some parts of Adobe website without VPN. I kindly ask you to help me in order to buy your products and use them legally. At least I need Adobe Acrobat pro DC and Abobe Captivate. I can ask my friends who works in North America or Europe to pay for your products but I'm afraid sanction laws to restrict their bank accounts. sincerely. Mohsen Parvizi,…
1 vote
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