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  1. How to get a monthly invoice

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    231 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Krisztina commented  · 

    Hi,

    I am not sure if they validate the field. Can't you enter a few zeros? It's not elegant but if it saves having to log in every month...
    I found the field for VAT ID under the "Billing and payment" settings, if you edit the payment method.

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    Krisztina commented  · 

    Hi everyone,

    I was one of the users struggling with this but somehow it started to WORK for me, I get the emails every month around the time the payment is deducted.

    We are using MS365 and I created a rule in Exchange to fetch all invoices that come in emails and now I can see the Adobe invoices there. I am not sure when it started to work exactly. Also not sure if Adobe made a change, or my Exchange rule did the magic... Maybe it was just recognised as spam before that the rule overrides, I really don't know. Or maybe someone entered the VAT ID in the Adobe account details which seems to be necessary (see below).

    Anyhow, the email comes from this email address: Adobe <message@adobe.com>
    And the subject line is this: Tax exempted transaction with Adobe
    And it has a pdf attachment which is a proper invoice. The filename has this structure: "Adobe_Transaction_No_[transaction number]_[date].pdf"
    Based on the actual message in the email, I would suggest you check if the VAT ID is entered in your account. This is the body of the email:
    "[first name of the user], this is your most recent tax exempted transaction on your account.
    Since you have provided us with your VAT ID for your subscription, we are attaching in this email the invoice pertaining to the most recent transaction we had on your account.
    The good news is there is no further action you need to take, but it is our obligation to inform you of tax exemption treatment. If you have any questions, please reach out to us by clicking on the Customer Support link below."

    I just thought I would share this, I hope it may be helpful.

    p.s. If anyone is interested, my rule puts an internal accounts email address in Bcc for all emails that come to the company if the following conditions are true: it has the word "invoice" in the body or subject AND has a pdf attachment. And the Adobe invoices now come to the inbox of this accounts email along with other invoices in the company.

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    Krisztina commented  · 

    It seems to me that you either didn't read the problem here or do not understand it. Or maybe just ignore it. What we need here is to get the invoice as a pdf attachment in an email. We all know how we can get the invoices by logging in to your website. That's what we all have been doing, but that takes up valuable time every month for a stupid unnecessary task that could be autamated easily. And we all know that it could be done easily, since it is how it works with every other company on the planet.

    Krisztina supported this idea  ·