Hello Christian. Hope you're doing well today.
My name is Chad and I work at Adobe in the customer care center: innovation department. Thank you for your feedback on Adobe Reader. I've read it (as I read almost all the comments here). First let me say this to you: I understand it takes a lot of time to suggest an improvement to our product. I also understand that most people who make a suggestion to a large product like this one knows that it is highly unlikely it won't develop into a version in a final product in the future, and if it does, it will take a few years and you'll never know if it was YOU who generated that idea, that we ran with, developed, tested and implemented. You would never get that credit you deserve for making our product better. But I am new here and I am trying to do just that: track ideas like yours that make it into a final product, notify the creator(s) of the feature we deemed excellent that it is going to be implemented in the next version, and to look for the new product release version with their idea in it, and even further Chad-- reward those creators with some shares of Adobe as a Thank You. You gambled your time for the sake of making a better product, that you may or may not use regularly. You might have made the comment to improve the product for other users more than yourself. I get it. I've done the same thing. And I am passionate about listening and acknowledging and iterating and making our products the best products out there. So again, thank you, Christian.
You might know this already or not, though we do have a few features in Adobe Reader written up in this Adobe PDF article (from 2020) in the link below that might help with editing/commenting/tracking changes ( https://helpx.adobe.com/acrobat/how-to/gather-feedback-pdf-comments.html ). Your idea has been given to us in the past but not like this. I'll deliver this to the product owner via text first thing Monday morning because it's that good. Maybe you'll hear back from us in the future. No guarantees of course.
Thank you and Happy Holidays to you and yours.
-Chad
Christian Mendelsohn
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{Adome} Here is a good example of a reply:
Hello Christian. Hope you're doing well today.
My name is Chad and I work at Adobe in the customer care center: innovation department. Thank you for your feedback on Adobe Reader. I've read it (as I read almost all the comments here). First let me say this to you: I understand it takes a lot of time to suggest an improvement to our product. I also understand that most people who make a suggestion to a large product like this one knows that it is highly unlikely it won't develop into a version in a final product in the future, and if it does, it will take a few years and you'll never know if it was YOU who generated that idea, that we ran with, developed, tested and implemented. You would never get that credit you deserve for making our product better. But I am new here and I am trying to do just that: track ideas like yours that make it into a final product, notify the creator(s) of the feature we deemed excellent that it is going to be implemented in the next version, and to look for the new product release version with their idea in it, and even further Chad-- reward those creators with some shares of Adobe as a Thank You. You gambled your time for the sake of making a better product, that you may or may not use regularly. You might have made the comment to improve the product for other users more than yourself. I get it. I've done the same thing. And I am passionate about listening and acknowledging and iterating and making our products the best products out there. So again, thank you, Christian.
You might know this already or not, though we do have a few features in Adobe Reader written up in this Adobe PDF article (from 2020) in the link below that might help with editing/commenting/tracking changes ( https://helpx.adobe.com/acrobat/how-to/gather-feedback-pdf-comments.html ). Your idea has been given to us in the past but not like this. I'll deliver this to the product owner via text first thing Monday morning because it's that good. Maybe you'll hear back from us in the future. No guarantees of course.
Thank you and Happy Holidays to you and yours.
-Chad
PS: I read your Linkedin Profile here: https://www.linkedin.com/in/christianmendelsohn/
Cool nonprofit! I'll send you an email with a job opening you might be interested in.