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  1. Subscription refund request

    1 vote

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    0 comments  ·  Acrobat Web » Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,


    For cancelling the subscription, please follow below steps:


    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat web team

    S Scardillli shared this idea  · 

  2. still charged me even I had unsubstantiated Acrobat 1 yr ago

    4 votes

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    0 comments  ·  Acrobat Web » Other  ·  Admin →
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    S Scardillli supported this idea  ·