Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community


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  1. Poor Convertion

    Convertion of the document was poorly done,unhelpful

    1 vote

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  2. Effortless

    I think the process worked

    1 vote

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  3. Delete Account Information

    Please close this account. I thought it was a free, but limited abilities. What a come on!

    1 vote

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    HI Lily,


    Thanks for reaching out and apology for any trouble caused. 

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat Web team

  4. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is

    Good morning.

    I want to stop the subscription, but did know how to cancel my payment card details to stop another debit

    1 vote

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    0 comments  ·  Subscription  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Adeniran,


    Thanks for reaching out to us.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Regards,

    Acrobat web team

  5. Love Adobe

    I love Adobe!!

    1 vote

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  6. rubbish service.

    USELESS - doesn't work then asks you to pay for pro. JOKE OF A COMPANY.

    1 vote

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  7. All good

    All good

    1 vote

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  8. So helpful!!

    So helpful!!

    1 vote

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  9. 1 vote

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  10. PLan wont switch even afte paying

    This just keep pulling up my PDF Pack Plan, but I hve a Pro plan that I want to access

    1 vote

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  11. useless

    cannot convert

    1 vote

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    HI Deepak,


    Thanks for reaching out to us. We are sorry to let you know that currently Acrobat web services are not supported in your region.


    Regards,

    Shweta

  12. cannot contact you

    YOu can improve this by not being aholes. I've been ******* around in circles on your ******* website. You sent me a reactivate link that doesn't work and CONTACT US is ******* *****. bunch of timewasting ****.

    1 vote

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  13. Every time I tried to convert a file to pdf, I got a notification telling me to contact Support.

    I am unable to convert files, even though I have an Adobe account. Everytime I tried to convert a file, I got a notification to contact Support.

    2 votes

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  14. unable to connect to auth.services.adobe.com for request signatures page

    I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.

    2 votes

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    Resolved  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Does not let me edit anything.

    Your page doesn't work. It doesn't let me edit ANYTHING. It has been days now. 0/10 experience.

    1 vote

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    1 comment  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Does not allow me to use

    Your product seems to not be working each time I sign into Acrobat DC I get a message there is a network error and cannot communicate to verify my account

    1 vote

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Adobe sign

    I bought the Adobe sign package for a year & i have not been able to use it ever since.

    I tried adding my sign & tried adding a doc for sign & all i see for hours is a loading sign.

    there is no live chat else any other user friendly & easy way of contacting somebody to fix the issue.

    my money is wasted & i am using alternate methods to sign my documents.

    1 vote

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    Resolved  ·  2 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

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  18. convert the third file to pdf

    i converted 2 files but i want to convert the third file it keep saying contact customer care for assistance and now i dont know what to do please help ...

    1 vote

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  19. 1 vote

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    Hello Now Balagi, 


    Thanks for reaching out to us.

    Sorry for the inconvenience. Please contact the author/creator of the PDF file for the password.

    Thanks,

    Harshpreet

  20. Current page changing unexpectedly

    Using Adobe Acrobat web. Whenever I load a pdf that I had been previously reading, it loads the page that I last left on, then in 5-10 seconds, it changes pages automatically and jumps ahead by a significant number of pages. It behaves almost like there's a page syncing issue that it doesn't realize it has the correct page already loaded from my previous reading session then tries to update the page forward, erroneously.

    1 vote

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    Hi Brigham ,

    Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.

    Regards,

    Harshpreet

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