453 results found

1. Change the word "Agreement" to "Document"

   For e-signature, Please change the word "agreement" to "document" as it is not always an agreement. I would like to use it for invoices as well and other non-agreement.

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   1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hello Susan,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

   
   

2. Better edit / cancel options after initiating agreement

   Sometimes I need to change who the recipient is (I know the original recipient can change it but I can't always depend on them to do it - sometimes they just ignore the document and reminders), or realize I need to edit a template or something after I've initiated an agreement. But your system doesn't allow me to edit anything after I've clicked to use the agreement. I can't even cancel it at that point, all I can do is hide it. It would be much more helpful if I could cancel the agreement in the prep state even before it gets sent, and if I could edit the agreement, fields, recipients, CC recipients, document name, and other details after it's been sent.

   Sometimes I need to change who the recipient is (I know the original recipient can change it but I can't always depend on them to do it - sometimes they just ignore the document and reminders), or realize I need to edit a template or something after I've initiated an agreement. But your system doesn't allow me to edit anything after I've clicked to use the agreement. I can't even cancel it at that point, all I can do is hide it. It would be much more helpful if I could cancel the agreement in the prep state even before… more

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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hi Rachel,

   Thank you for sharing your feedback with us. We understand how important flexibility is when managing agreements.

   Currently, here are the available options:

   • Change recipients on an in-progress agreement: Go to Documents > Agreements > In Progress, select the agreement, and in the bottom part of the right-hand panel you can update the recipients.
   • Cancel an in-progress agreement: From the same location (In Progress), select the agreement and click Cancel in the right-hand panel.
   • Delete a draft: Go to Documents > Agreements > Drafts, select the draft, and click the trash bin icon in the right-hand panel.
   • Delete a completed agreement: Go to Documents > Agreements > Completed, select the agreement, then under Actions > See More, choose Delete.

   If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. "binder" default title is horrible

   Your new request signatures format (changed maybe a year or more ago) is garbage. The way it was was better. There is no good reason for the default agreement title to be "binder". Before your horrible update, the default title was the name of the first document, and it was on the same page as the documents upload and organization. The default "binder" title is stupid, and I've had to cancel professional agreements out of sheer embarrassment because the title was "binder". You made an update, and you made things worse. This must get fixed, this is a terrible bug. Default title should be the first document's name OR leave it blank, but make it required to name before moving on to the next page. "Binder" is absolutely unacceptable, whose decision was that????

   Your new request signatures format (changed maybe a year or more ago) is garbage. The way it was was better. There is no good reason for the default agreement title to be "binder". Before your horrible update, the default title was the name of the first document, and it was on the same page as the documents upload and organization. The default "binder" title is stupid, and I've had to cancel professional agreements out of sheer embarrassment because the title was "binder". You made an update, and you made things worse. This must get fixed, this is a terrible bug.… more

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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hello Peter,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Thanks,

   Sign in Acrobat Web Team

   
   

4. Template Renaming is Easily Missed Now

   Before the upgrade, we used to be able to edit the name of the file in an area that was visible where we also input emails. Now it's tucked away at the top and easy to forget to edit the template name. This makes things harder to track as we send out multiple templates that end up having the same name. It would be nice to have a final step where you can see what the recipient will see in the email, so we can make adjustments before sending.

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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hello Tasi,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Thanks,

   Sign in Acrobat Web Team

   
   

5. benefits of using Grandstream VoIP Gateways for business communication

   Grandstream VoIP Gateways are widely recognized as an excellent solution for businesses transitioning from traditional telephony to modern VoIP systems. They provide a range of advantages, including:

   Seamless PSTN Integration
   Grandstream VoIP Gateways enable businesses to bridge their existing Public Switched Telephone Network (PSTN) lines with advanced VoIP systems. This ensures a hassle-free transition without necessitating a complete replacement of current infrastructure.

   Cost Savings
   By facilitating VoIP communication, these gateways help businesses significantly lower costs associated with long-distance and international calls. They provide an economical way to retain analog systems while benefiting from the cost-efficiency of VoIP.

   Versatile Deployment
   Supporting multiple protocols like SIP, Grandstream VoIP Gateways are highly compatible with a variety of PBX systems and IP networks. They are versatile enough to fit seamlessly into different environments, whether for small offices or larger enterprise networks.

   For more https://www.grandstreamindia.co.in/products/gateways-and-atas/voip-gateways

   Grandstream VoIP Gateways are widely recognized as an excellent solution for businesses transitioning from traditional telephony to modern VoIP systems. They provide a range of advantages, including:

   Seamless PSTN Integration
   Grandstream VoIP Gateways enable businesses to bridge their existing Public Switched Telephone Network (PSTN) lines with advanced VoIP systems. This ensures a hassle-free transition without necessitating a complete replacement of current infrastructure.

   Cost Savings
   By facilitating VoIP communication, these gateways help businesses significantly lower costs associated with long-distance and international calls. They provide an economical way to retain analog systems while benefiting from the cost-efficiency of VoIP.

   Versatile Deployment
   Supporting… more

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6. Hate new interface

   this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating

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   Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

   Hello Simon,

   We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:

   • Press Command (⌘) + Z on macOS to undo.
   • Press Ctrl + Z on Windows to undo.
   • Right-click the field and select "Delete Field".
   • Click the field and press the Delete key on your keyboard.

   
   

   We appreciate your feedback and hope this clears things up.

   
   

   Thanks,

   Sign in Acrobat Web Team

7. Adobe E-Sign Unreliable and Cannot be Used Professionally After Forced Update to AI Powered Version

   Adobe Esign is completely unusable in a professional setting since the AI change. Text boxes, checkboxes, and other fields are randomly wiped by the system after I hit send. I've typed this out three times now but your abysmal feedback form keeps deleting my text too, so apologies for the terse tone. I've had much more detailed versions in the past but this is what you're getting now. See the attached pictures for a form pre-submission that has many checkboxes checked, then the view in the Adobe E-sign interface showing those checkboxes still checked immediately before I push the send button, then the **** output from Adobe that reachs the signer and anyone else copied, where the checkboxes have been unchecked by your AI system. This happens to other fields too and has rendered the system unreliable and not something we can use for any official documents, given the need to triple check each document after the fact and usually manually correct the errors introduced by the Adobe E-Sign process. My company is now moving to Docusign where these problems don't exist and what you send is what the signer receives. Maybe if you fix this you can save some other business. Oh lol you can only accept a single image in this feedback form? Well here's what my form was originally submitted as. If you care to fix your service, reach out to me and I can provide the other screenshots as well as detailed steps on how to reproduce the issue.

   Adobe Esign is completely unusable in a professional setting since the AI change. Text boxes, checkboxes, and other fields are randomly wiped by the system after I hit send. I've typed this out three times now but your abysmal feedback form keeps deleting my text too, so apologies for the terse tone. I've had much more detailed versions in the past but this is what you're getting now. See the attached pictures for a form pre-submission that has many checkboxes checked, then the view in the Adobe E-sign interface showing those checkboxes still checked immediately before I push the send… more

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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hello,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

8. Template Issues

   Hello, as an assistant I would LOVE if we could share template ownership as well as let owners resend templates that have errors without having to cancel or delete it and starting a new agreement, also if we can have the ability for signees to change the document name(maybe even with approval from owner) that would be great!!! please consider these requests and thank you for your time!!

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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hello Serenity,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

9. Prefill THEN Send

   The overhaul of Adobe Sign is terrible. I created an e-sign template, placed the fields, and when accessing the template to send it for e-signature, some fields had been reassigned and others were un-assigned, requiring me to manually re-do the assignments during what used to be the Prefill stage of the process. When I hit "Send" which previously would take me to the screen where I would prefill the fields that were indicated as such, it instead sent an unfilled form to the recipient.

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   Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

   Hello Gina,

   We are sorry you are experiencing trouble with the new experience. To prefill a document in the new Adobe Sign experience, try the following:

   • Open the agreement draft.
   • Double left-click the field you want to prefill.
   • In the settings panel, go to “Field assigned to” and select “Yourself (Prefill)”.

   Alternatively:

   • Click the field once.
   • In the context menu, select “Change recipients”.
   • Choose “Yourself (Prefill)” as the recipient.

   Lastly:

   • Click on the Prefill button.

   Thanks,

   Sign in Acrobat Web Team

   
   

10. Move Continue Button to Top

    Move the continue button for terms of use to the top of the web form documents from the bottom. My customers struggle to scroll and find it.

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    Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.

    Thanks,

    Sign in Acrobat Web Team

11. Allow roll back to old version of E-sign

    Can we please have the old version of E-sign back. We keep getting these updates forced on us and up till now have been able to roll back to the old version. The old version was more user friendly than the current version. We're looking at other providers with a view to moving when our current subscription is expiring

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Mr. Wilks,

    
    

    We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.

    
    

    Thanks,

    Sign in Acrobat Web Team

12. Document stuck in waiting to prefill and will not allow me to cancel the agreement

    https://community.adobe.com/t5/adobe-acrobat-sign-discussions/how-to-cancel-a-prefill-agreement/m-p/10504258

    I am having this same issue. It still does not work. I have sent out a document and it is stuck in the waiting for me section and will not let me delete it. Support was not able to help

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Adeleta,

    
    

    We are sorry you are experiencing trouble with the new experience. If you want to hide an agreement in a "Pre-fill" state you can always:

    1. Go to Documents -> Agreements -> Waiting for you

    2. Select the agreement you want to hide.

    3. Click on "Hide Agreement" on the Right Hand Panel. We appreciate your feedback and hope this clears things up.

    
    

    Thanks,

    Sign in Acrobat Web Team

13. Pésima actualización

    Buenas tardes.
    La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.

    1) Hay que hacer más clics para abolutamente todo.

    2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.

    3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.

    Sería una buena idea poder creer un template de las opciones, por ejemplo:

    1) Que por defecto se tenga que firmar en orden.

    2) Que por defecto solicite x cantidad de firmantes y campo de copia obligatorio.

    3) Mejorar el explorador de archivos para poder seleccionar varios archivos por abrir.

    Muchas gracias.

    Buenas tardes.
    La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.

    1) Hay que hacer más clics para abolutamente todo.

    2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.

    3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.

    Sería una buena idea poder creer un template de las opciones, por ejemplo:

    1) Que por defecto se tenga que firmar en orden.

    2) Que por defecto solicite x cantidad de firmantes y… more

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with the new experience.

    
    

    We hope you find this answers useful:

    2.The best way to edit the name of the files "binder1" is opening "add message" you will be able to edit the name of the agreement before sending it. Or you can also edit the name by clicking on the name of the agreement that is on the top of the screen and click on the pencil icon.

    
    

    3. You should be able to drag and drop multiple files or select multiple files at once. If not. You can let us know the steps you follow and we can help triage the failure to solve it as soon as possible.

    
    

    Thanks,

    Sign in Acrobat Web Team

    
    

    
    

14. Give us the old version back.

    Get rid of the new version. I now have a crick in my neck as everything is squished on the left had side of my screen. Very uncomfortable. Gives the file stupid names "binder" - whats that about? I should sack your software engineers as they have totally destroyed the product.

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with the new experience.

    The best way to edit the name of the files is opening "add message" you will be able to edit the name of the agreement before sending it.

    Hope this information is useful to you.

    If you have any further questions or concerns, please do not hesitate to contact us.

    
    

    Sign in Acrobat Web Team

15. Usage issues

    After Adobe updated the functionality, it became more difficult for users like me to work because the functionality was difficult to use.

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with the new experience. We are always working to improve the experience. We value your feedback.

    If you have any further questions or concerns, please do not hesitate to contact us.

    
    

    Thanks,

    Sign in Acrobat Web Team

16. Usage issues

    This system update is a very bad change. It doesn't work as well as the previous version.

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    Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

    Hello,

    
    

    We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.

    
    

    Thanks,

    Sign in Acrobat Web Team

17. New Signature is still Horrible

    This "new" version of getting signature still sucks which is why nobody wanted to use it. How do we switch back?

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    Resolved  ·  AdminRicardo Morfin (Uservoice QE, Adobe) responded

    Hello,

    We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.

    Thanks,

    Sign in Acrobat Web Team

18. 電子サイン依頼機能が使用できない

    電子サイン依頼機能の使用を試みているが、5/19午後から「ファイルの結合」を行おうとするとエラーが起き先に進むことができない。端末自体を再起動やシャットダウンしても改善しない。

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    We’re sorry you’re experiencing this issue and appreciate you bringing it to our attention. Our team is currently triaging this issue.

    
    

    Thanks feedback,

    
    

    Sign in Acrobat Web Team

19. Bring back Adobe Sign

    Hi,

    How do we get the old Adobe Sign Back. This new interface is not user friendly nor does it all our company send COMPLETED LEGAL documents like we used to. This is cause delays and frustrations from leadership and clients.

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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello,

    Sorry to hear that you are having issues with the new interface.

    Something that I can suggest to do is the following:

    1. Sign in
    2. Click on the documents tab on the nav bar on top.
    3. Once open click on the left hand panel on "agreements"

    There you can observe the list of agreements that user has send you can filter them out by completed or in progress.

    Hope this information is useful.

    Let us know if you have any other question.

    
    

    Sign in Acrobat Web Team

20. Offline versie niet meer toegangelijk?

    De vorige versies terugzetten. Ik had steeds een offline mogelijkheid om de acties te doen die ik nodig heb. Via omwegen - die ik daarvoor niet moest te doen - kan ik pas aan mijn werk beginnen. Als ik een andere software vind die gebruiksvriendelijker is, zet ik dit abonnement stop! De updates zijn een ergernis geworden...

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    0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Resolved  ·  AdminAna Tellez (Admin, Adobe) responded

    Hello Mary-Roos,

    
    

    We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.

    
    

    Thanks,

    Sign in Acrobat Web Team