82 results found
I have a subscription, but ADOBE seems to have no record and I can't do anything.
I paid for plan that allows me to convert PDFs to Word or Excel documents in 11/2022. When I try to do this I immediately get shifted to the Subscription page. I have a subscription although Adobe does appear to have a record of it.1 vote
Idiotic, Poorly Communicated and Pointless "Free Trial"
Why would you force me to create an account just to only be able to convert ONE PDF??? Ill thought through and cruel. Just pointless!1 vote
Purchasing subscription in Serbia
It is absolutely insane that you do not offer a direct purchase of subscription from Serbia, a country in the middle of Europe with 10 million people living here! It's 21st century guys!1 vote
Stick to the request
I've forgotten my password. I follow the steps to reset forgotten password, however I always end up with a sales pitch to upgrade. Please stick to the reset and stop interfering with the sales pitches1 vote
Very difficult to cancel trial plan
It's simply impossible to cancel the trial plan with too many verifications and eventually locked account, is this done on purpose? It's absolutely not customer-centric1 vote
Terrible support system
The Support experience over the past 2 days has been like a dog chasing his tail..
being transferred to multiple different people, getting different answers that don't solve the problem. explaining the issue over and over to multiple different people. I'm still waiting to find a solution to my problem and have 2 support tickets open 883306/8833022 votes
Google listing says free pdf editor yet as soon as I try to make an edit I need to subscribe. I will tell the original creator of this document to never send me a PDF ever again. It costs money for me to make the smallest of adjustments. Your product is a total waste of time!1 vote
Stop hiding the cancellation option!
Why do you make it so hard to cancel a subscription— where is the option?? this is exactly why I will never sign up again with Adobe.1 vote
Adobe PRO not uploading with all features
I have a new lap top & trying to upload software which I was successful with. However, all of the features of Adobe Pro are not loading. The 'edit PDF' feature is not loading.
This is the MAIN reason I subscribe and need help getting it to load.
Please have someone contact me to assist in this.
Worse application I have ever seen!
This is the most frustrating system I've ever used. I can't even access my files that way you have me set up here. Please stop charging me $14.99 a month for such lousy service Adobe!1 voteNeed Info · AdminShweta Sharda (Admin, Adobe) responded
Thanks for reaching out to us. Please use below link and then let us know if you are able to see your files - https://acrobat.adobe.com/link/documents/files
Acrobat web team
IT IS ABSURD THAT YOU HAVE TO PAY FOR A SUBSCRIPTION JUST TO ADD 2 PAGES TO A SINGLE PDF. WHY? THIS IS PREDATORY PRACTICE OF FORCING PEOPLE INTO PAYING FOR SOMETHING THEY ONLY NEED ONCE.1 vote
TERRIBLE BILLING PRACTICE
You are terrible people forcing me to pay an excessive feee if I want to cancel the product. This is just bad business practice. I was looking at the service to see if I needed it...I do not. I am not a big business but one person work. This is not needded for me. I can't believe I have to pay well over one hundered dollars for a service I would want to cancel. You guys are a RIP OFF and Awful.1 vote
I cancelled my subscription online and it is still active
Why have I been paying for this service for a year when I cancelled it? I see you have now started another year of subscription when I cancelled this already.1 vote
Im trying to cancel my subscription, why you need to charge me 116 to cancel my subscription?1 vote
OneDrive connection unsat
Cannot download app. How do i get refund?
It is trying to force me to connect my OneDrive or use in Webversion. I do not want that. I just want the app on my machine.
Error message attached. very frustrating.
If app install on desktop is not possible, please apply refund/cancellation.1 vote
Push new sales not help existing subscription
My laptop died, I got a new PC and I can see all information in my account about new products you'd like to sell me, but no information or links on how to download the product I actually subscribe to and need to install on my new device!!1 vote
you literally claim that you can rotate pdf's for free but then put it behind what is essentially a pay wall? I don't want to do your free trial and I don't want to give you my information. I just. Want. To. Rotate. My. PDF.1 vote
horrible false advertising
1 star, terrible. advertise for free pdf editor. i create an account, log in, and first click wants me to sign up and pay in order to edit the pdf.1 vote
Setting up the software should be clearer. I've registered for my student edition, but the steps provided are either incomplete or misleading.1 vote
Not a happy customer - how do you get by with not refunding money? after a customer cancels?
I was charged in December 2022 for year 2023. I did not even know I had the service. I want to cancel, which I did, yet you still kept my money and now you say I have a free account. I need a refund. This is a terrible way to do business. How do you get by with this? I will be sure to enlighten people of your ridiculous practice of cancelling the subscription with no refund. I read the rules...and cancelled my card. This is very unethical.1 vote
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