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1. Wrongly debited

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   0 comments  ·  Acrobat Web » Subscription  ·  Edit…  ·  Delete…  ·  Admin →
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   FRANCA OKEKE shared this idea  ·  Jun 21, 2023

2. Cancel & Refund Subscription

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   3 votes

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   0 comments  ·  Acrobat Web » Subscription  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

   Hi Ravindran,

   
   

   Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -

   
   

   Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

   If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

   There are no charges for the free service. You get charged only when the trial period ends.

   For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

   For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html

   
   

   Thanks,

   Acrobat web team

   Hi Ravindran,

   
   

   Thanks for reaching out to us. We can see active subscription on the user via which you added the post in User forum. If you would like to discontinue the subscription purchased, please follow below steps -

   
   

   Check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

   If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

   There are no charges for the free service. You get charged only when the trial period ends.

   For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using… more

   FRANCA OKEKE supported this idea  ·  Jun 21, 2023