Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
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Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
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For all other questions and discussions, visit the Document Cloud PDF Services Community.
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its broken fix it
ive tried to combine documents for 2 hours and gives me a failure message
1 voteHi Arielle,
Thanks for reaching out to us and apology for any inconvenience caused to you. Our teams has fixed the issue and combine should work fine now. Please check and let us know in case you still face any issues.
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Agreed. Should be able to delete the document if wrong as well. Sent to wrong person, etc.
Why can't we cancel an incomplete agreement in adobe sign?
Seriously why? There are times in which you may have made a mistake in the prefill and you don't want the document to be complete by the client.
I don't get your use cases on this. You'll never complete with docusign with incomplete thinking and use cases.
Definately not ready for prime time.
1 voteHi Derek,
You should be able to cancel an incomplete agreement from the right hand panel when you have the agreement selected or opened. Depending on the state of the agreement, you can find them in one of these sections: In progress, Waiting for you, and Draft. (please take a look at the attachment)
Please let us know if it’s not working for you.
Thanks,
Adobe Sign Team -
Persistent Server Errors
We are experiencing server errors whereby our data is not recorded. - that ticker/tracker says 0GB used out of 100GB .
1 vote -
Unable to fill & sign on password protected pdf
Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.
1 vote -
Sign can't work, tech support can't fix it
Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.
1 voteThank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
non riesco a combinare
Buongiorno
non riesco a combinare file
continuate a scrivermi combinazione non riuscita
perchè?
grazie
Alessia Sorgato1 voteThanks for reaching out to us and apology for any inconvenience caused. Please let us know if you are still facing issues with Combine files. It would be great if you could share snapshot for error that you faced while trying combine flow
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terrible product
this product is working so poorly im extremely upset. when i converted my pdf to word, the formatting is so poor and off. i'm wasting precious business time trying to edit when i could recreate the entire document and save myself frustration and money without using your converter.
1 voteThanks for reaching out to us. Please help us providing the screenshot for resulted file where formatting is poor. Also, it would be great if you can share the source PDF at sverma@adobe.com for further investigating the issue.
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loosing templates
my template keeps disappearing
1 voteHello Amie,
Thank you for your feedback. Could you please share more detailed steps so we can try to help you?
Thanks,
Robert -
The system corrupted my file
I was editing a doc and now it says that the file is corrupted. Frustrating experience. I was hopping t0 buy the product but its good for nothing.
1 voteHi Sandip,
Thanks for reaching out to us and apology for the trouble. Meanwhile, our teams will start looking into the issue, is it possible if you can share more information with us like the file you used, screenshot of any error message? This will certainly help us to further debug the issue.
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Missing agreement in the Adobe apps
We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.
1 voteHello,
Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.
Thanks,
Robert -
Type-fetch Error
Encountering a type-fetch error! Will not download or save documents!
1 vote -
terrible product
word. to pdf on my resume was awful. lost most of the formatting. worthless
1 vote -
IT issue
Recently, Adobe Sign has been lagging and sending a lot of errors.
2 votes -
The basic functionality of your service doesn't work
All changes I've made to the document disappear when I go to download
2 votes -
Bad help experience
I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…
1 vote -
doesn't work anymore
Help - suddenly combine files gives me an error & will not work anymore. I have uninstalled & re-installed - still no go. It is the only reason I have a subscription.
1 voteHi Denis,
Sorry for the trouble, could you please share the details of the error you are facing. If you could post a screenshot that would be very helpful.
Thanks,
ashu -
Terrible system
When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.
2 votes -
Unable to combine files
For the past couple days, I've been unable to combine any files. Not sure why that is, but it is negatively impacting my productivity.
2 votesHi Nina,
Could you please share what is the issue or error you are facing when combining files? A screenshot would be most helpful.
Thanks,
Ashu Mittal
Product Manager, Acrobat Web -
I keep trying to sigh it
I keep trying to sign
2 votes -
Unable to Assign and request signatures
I am unable to Request signatures from our Corporate account. I can add email addresses but it will not allow me to proceed to the next screen to indicate where signatures are to sit.
1 vote
- Don't see your idea?