Acrobat Web

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
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  5. Observed result

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  1. its broken fix it

    ive tried to combine documents for 2 hours and gives me a failure message

    1 vote

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    0 comments  ·  Combine files  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Arielle,

    Thanks for reaching out to us and apology for any inconvenience caused to you. Our teams has fixed the issue and combine should work fine now. Please check and let us know in case you still face any issues.

  2. Agreed. Should be able to delete the document if wrong as well. Sent to wrong person, etc.

    Why can't we cancel an incomplete agreement in adobe sign?

    Seriously why? There are times in which you may have made a mistake in the prefill and you don't want the document to be complete by the client.

    I don't get your use cases on this. You'll never complete with docusign with incomplete thinking and use cases.

    Definately not ready for prime time.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Derek,

    You should be able to cancel an incomplete agreement from the right hand panel when you have the agreement selected or opened. Depending on the state of the agreement, you can find them in one of these sections: In progress, Waiting for you, and Draft. (please take a look at the attachment)

    Please let us know if it’s not working for you.

    Thanks,
    Adobe Sign Team

  3. Persistent Server Errors

    We are experiencing server errors whereby our data is not recorded. - that ticker/tracker says 0GB used out of 100GB .

    1 vote

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unable to fill & sign on password protected pdf

    Unable to use "Fill & Sign" feature on password protected file. While I'm able to view the pdf.

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sign can't work, tech support can't fix it

    Sign doesn't work. You couldn't make it work so I have to pay for Authentsign. I should not have to also buy other subscriptions because sign doesn't work. It stopped working right when i bought creative cloud. The only think i actually needed is the Sign feature.

    1 vote

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    1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, Debra. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

  6. non riesco a combinare

    Buongiorno
    non riesco a combinare file
    continuate a scrivermi combinazione non riuscita
    perchè?
    grazie
    Alessia Sorgato

    1 vote

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    0 comments  ·  Combine files  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out to us and apology for any inconvenience caused. Please let us know if you are still facing issues with Combine files. It would be great if you could share snapshot for error that you faced while trying combine flow

  7. terrible product

    this product is working so poorly im extremely upset. when i converted my pdf to word, the formatting is so poor and off. i'm wasting precious business time trying to edit when i could recreate the entire document and save myself frustration and money without using your converter.

    1 vote

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    0 comments  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for reaching out to us. Please help us providing the screenshot for resulted file where formatting is poor. Also, it would be great if you can share the source PDF at sverma@adobe.com for further investigating the issue.

  8. loosing templates

    my template keeps disappearing

    1 vote

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    0 comments  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  9. The system corrupted my file

    I was editing a doc and now it says that the file is corrupted. Frustrating experience. I was hopping t0 buy the product but its good for nothing.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Sandip,

    Thanks for reaching out to us and apology for the trouble. Meanwhile, our teams will start looking into the issue, is it possible if you can share more information with us like the file you used, screenshot of any error message? This will certainly help us to further debug the issue.

  10. Missing agreement in the Adobe apps

    We are actively use Adobe Acrobat for the e-signature. We would like to highlight that the Adobe apps need to be improved. Sometime the agreement that we sent to the approver, and the approver's apps doesn't appear that agreement.

    1 vote

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    0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback. Could you please share more information about an issue? More detailed steps will help to understand the problem.

    Thanks,
    Robert

  11. Type-fetch Error

    Encountering a type-fetch error! Will not download or save documents!

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  12. terrible product

    word. to pdf on my resume was awful. lost most of the formatting. worthless

    1 vote

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    Need Info  ·  1 comment  ·  Export PDF  ·  Flag idea as inappropriate…  ·  Admin →
  13. IT issue

    Recently, Adobe Sign has been lagging and sending a lot of errors.

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  14. The basic functionality of your service doesn't work

    All changes I've made to the document disappear when I go to download

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bad help experience

    I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity…

    1 vote

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  16. doesn't work anymore

    Help - suddenly combine files gives me an error & will not work anymore. I have uninstalled & re-installed - still no go. It is the only reason I have a subscription.

    1 vote

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    0 comments  ·  Combine files  ·  Flag idea as inappropriate…  ·  Admin →
  17. Terrible system

    When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.

    2 votes

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    Need Info  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unable to combine files

    For the past couple days, I've been unable to combine any files. Not sure why that is, but it is negatively impacting my productivity.

    2 votes

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    0 comments  ·  Combine files  ·  Flag idea as inappropriate…  ·  Admin →
  19. I keep trying to sigh it

    I keep trying to sign

    2 votes

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    Need Info  ·  1 comment  ·  Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to Assign and request signatures

    I am unable to Request signatures from our Corporate account. I can add email addresses but it will not allow me to proceed to the next screen to indicate where signatures are to sit.

    1 vote

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    Need Info  ·  0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →
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