Hello, 

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? 

2) Share the screenshot or description of what exact issue you're facing in printing the PDF file.

Thanks,

Harshpreet

Hi Chris, 

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Share the screenshot or description of what exact issue you're facing.

2) Are you facing the issue on all files or any specific file ?

Thanks,

Harshpreet

Hi Carolyn, 

Thank you for contacting us.

Can you please provide  us with the following information to assist you better:

1. Is this happening for all files?
2. Is it possible to share a screenshot of preview of file ?

Regards,

Harshpreet

Hi Cecilia,

Thanks for your feedback on Acrobat web. Sorry, to hear about your experience with the convert tool. In order to investigate it further, can you please share the original file with us?

Thank you for your feedback and sorry to hear you are having issues with the Convert tool. Can you please provide a screenshot of the notification? Also, please share the file you were trying to convert if that is not possible, let us know the what was size of the file?

Thanks,

Acrobat Web Team

Hello Craig,

Are you still facing the issue?

Thanks,

Adobe Sign Team

Hi Julie,

Are you requesting different colors for data you're filling in the form fields? When you said "all documents only showing in black and white" do you mean the entire document is in black and white or just the form fields? Documents with different text colors should be rendered with the colors on Fill & Sign. Please provide a screenshot (and a test document if possible), if documents with text in colors are not displayed correctly.

Thanks,

Adobe Sign Team

Hi Michael,

Could you please provide more details about the document you sent so we can look into it? What's the name of the document and when was it sent and signed?

Thanks,

Adobe Sign Team

Hi Mogens,

Thanks for reaching out. and apology with inconvenience caused. Can you please share from whee you are trying to access plans page?

Thanks,

Shweta

Hi Nils-Carsten,

Thank you for your feedback; however we're not able to duplicate the issue. Did this occur with all documents or just some? Would you be able to share your document(s) with us, as well as any additional details you can provide, so we can investigate?

Thanks,

Adobe Sign Team

Hi Uwe,

Thanks for reaching out to us and apology for any inconvenience caused. To further assist you, can you please provide screenshot for the error you are facing?

Regards,

Shweta

Hi, 

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Share the screenshot or description of what exact issue you're facing.

2) If you want that more than two people can view PDF at same time, please refer mentioned steps for sharing a document:

• Navigate to “Your Documents” section
• Select the file you want share. You will see “Share with Others” and “Get a Link” option in right hand pane :
• You can use any of the two options to share your file to others.
• Also here’s an article to guide on sharing PDFs: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Let us know if this helps.

Thanks,

Harshpreet

Hi Tom, 

Thank you for contacting us. 

Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? 

2) Is it possible to share a sample file with us ?

Thanks,

Harshpreet

Hi Trevor,

Thanks for reaching out to us and sorry fir the trouble. Are you still facing the issue? Is it happening fir all files or certain files? What is the size of the file you try to upload?

Regards,

Shweta

Hi Trevor,

Thank you for contacting us. Can you please apprise us with the following information to assist you better:

1) Is it happening for all files or with any specific document only? Will it be possible to share a sample file with us? 

2) The device configuration that you’re using (OS and Browser name)

Hoping to hear from you soon.

Thanks,

Harshpreet

Hi Aditi,

Thanks for the feedback. Could you please provide more details on the issue you're facing? You should be able to place a signature on any page. 

Were you using the Fill and Sign flow or Request Signatures flow? 

If possible, could you share a screenshot of the page where you encountered the issue and a test document so we can try to duplicate the issue.

Thanks,

Adobe Sign Team.

Hi Britt,

Thanks for reaching out and apology for any inconvenience caused. To further investigate the issue, can you please share the file with us if possible?

Regards,

Shweta