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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

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  2. Description of desired feature
  3. Why the feature is needed

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  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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393 results found

  1. Subscription does not work even once. Must upgrade to some other service...who knows if that even works. Waste of time and money!

    Awful service...just spent an age trying to get my Export PDF subscription working and was told that my subscription does cover export to JPEG...only to word. Supposedly I need to upgrade to some other service

    Export subscription explicity says:
    Export to Word
    Export to Excel
    Export PowerPoint
    Export to JPEG, TIFF, PNG

    How do I get my subscription to work?

    1 vote

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    0 comments  ·  Export PDF  ·  Admin →
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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Martin,


    Thanks for reaching out to us. We would recommend to upgrade your subscription to PDF Pack that covers PDF to JPG and PPT conversions and provide other offerings too. 


    Regards,

    Acrobat web team

  2. Continuous errors when trying to any editing to pdf

    Continuous errors

    1 vote

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    Need Info  ·  1 comment  ·  Organize Pages  ·  Admin →
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  3. Comments Disappeared

    I added comments and they all disappeared! Now I have to start over.

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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    Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi Kylie,

    Thanks for your feedback. We apologise for any inconvenience you faced when using Acrobat Web. Could you please share the steps you followed so we can help you further in fixing this issue?

    Regards 

    Amit

  4. Piece of ****

    There is no way to remove the ****** floating menu when opening a pdf. Get rid of that garbage and show where the preferences can be changed at.

    0 votes

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    0 comments  ·  Reviews  ·  Admin →
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    Need Info  ·  AdminAmit (Engineering Manager, Adobe) responded

    Hi,

    Thank you for contacting us. To assist you better, Can you please apprise with below information:

    • Exact description of issue that you are facing ?
    • Screenshot of the issue being faced

    Thanks,
    Amit

  5. SW Failure

    I exported an adobe doc to a Word DOCx. Word cannot open the file. This is not a great help folks.

    1 vote

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    Need Info  ·  1 comment  ·  Export PDF  ·  Admin →
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  6. Unable to Edit PDF

    Unable to edit PDFs as the "Preparing Document" notice will not finish

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Ekaterina Kingston,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the saving issue
    Hoping to hear from you soon.

    Thanks,

    Indu

  7. export highliights does not work

    cannot export or print highlighted

    1 vote

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    0 comments  ·  Commenting  ·  Admin →
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  8. Reselect, selected things

    Dont make esc button the button to turn of selecting tool

    1 vote

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    Need Info  ·  1 comment  ·  Upload and Organize files  ·  Admin →
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  9. Emergency housing documents

    Find the wait list
    and all my applications.

    1 vote

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    Need Info  ·  1 comment  ·  Organize Pages  ·  Admin →
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  10. Not saving PDF after inserting a new page

    It is not allowing me to delete a page and insert a new page. Once I hit save, it tells me something went wrong and gets stuck on the screen saying "discard" "cancel" and then I cant move forward with trying to save my new page.

    1 vote

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    Need Info  ·  2 comments  ·  Upload and Organize files  ·  Admin →
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  11. Features no available

    Why your all tools are available only in Chrom but not in Adobe DC desktop.
    This is a disaster you made!

    1 vote

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    Need Info  ·  1 comment  ·  Combine files  ·  Admin →
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  12. Combine files and chat help not working

    Hello - I'm having issues accessing the 'combine files' service included in my plan. This service has been working fine, until today. I tried solving this issue with the chat, but the service there was very poor and did not solve the issue. See attached chat log. I'm paying for this service, and expect to be able to access it. I have a deadline that I'm now late on due to this failure on Adobe's part to deliver on the services that I'm paying for.

    1 vote

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    Need Info  ·  1 comment  ·  Combine files  ·  Admin →
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  13. Wors than Apple free Preview

    the web services was horrible. I was not able combine multiple PDF together and there was no button to report bug. On contrast MacBook default Preview combined them successfully. Your paid service is worse than some free products. Why should I keep subscription?

    1 vote

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    Need Info  ·  1 comment  ·  Combine files  ·  Admin →
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  14. EDIT PDF NOT RESPONDING.

    I AM NOT ABLE TO EDIT MY pdf. WHENEVER I AM GOING TO TRY SOMETHING "preparing file to edit..." MSG IS GETTING DISPLAYED. AND IT'S BEEN BUFFERING FOR LAST 15MINS. I FLT LIKE BEING CHEATED.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Abhirup Chakraborty,


    Thank you for contacting us. Can you please apprise us with the following information to assist you better:
    1) Is it happening for all files or with any specific document only?
    2) Could you please share the workflow and file on which you faced the issue?


    Hoping to hear from you soon.

  15. ERROR MESSAGE

    FORM WILL NOT SEND, NO INDIATION AS TO WHY. BETTER INFORMATION WOULD BE USEFUL SO I CAN WORK OUT HOW TO RESOLVE THIS

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Rebecca,

    Could  you give more information about the file you tried to send? Also a screenshot of the error message if there is would be really helpful 

    Thanks,

    Acrobat sign team

  16. Lacking Basic Acrobat Tools

    I need access to all the tools on Adobe Acrobat Pro and I don't have those right now. I need Combine, Convert, Organize Pages, etc. I am very limited. Please help!

    1 vote

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    0 comments  ·  Organize Pages  ·  Admin →
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    Need Info  ·  AdminJennifer Vu (Admin, Adobe) responded

    Thank you for your reaching out, Thomas. We apologize for the inconvenience. Please provide us your subscription type and screen shot of error messages, we can help trouble shoot.


    Adobe Acrobat team

  17. Reminder doesn't work.

    reminder to recipients does not work on bulk send!!1

    1 vote

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    0 comments  ·  Send for Signature  ·  Admin →
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    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Salina,

    Could you provide us with more information about this issue? For example the type of remainder you try to use, attached documents, etc.


    Thanks,

    Adobe Sign Team

  18. Useless editing text

    Useless editing text. Text just disappears as soon as I try to add to it or change it.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Lara Goldingay, 


    Thank you for contacting us. Can you please apprise us with the following information to assist you better: 

    1) Is it happening for all files or with any specific document only? 

    2) Could you please share the workflow and file on which you faced the issue  Hoping to hear from you soon.  


    Thanks, 

    Indu

  19. Create the full feature set on the Web version as the downloadable version of Adobe Acrobat

    add the ability to edit the text fields online. I am running on an old computer for work and down want to download adobe acrobat (which i'm forced to the install creative cloud and all the other software that I don't want) Just make the web version as capable as the desktop app please and thank you

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Nolan,
    We are working on bringing all the features from the desktop version to the web version. Can you please let us know if you were looking for some specific features?

    Thanks,

    Indu

  20. You have not resolved a problem with saving, but insist to you have. Stop lying

    Your product is slow, unreliable and does not save details locally prior to uploading.

    1 vote

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    0 comments  ·  Edit PDFs  ·  Admin →
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    Need Info  ·  AdminIndu . (Admin, Adobe) responded

    Hi Stephen Dutton,  


    Thank you for contacting us. Can you please apprise us with the following information to assist you better: 

    1) Is it happening for all files or with any specific document only? 

    2) Could you please share the workflow and file on which you faced the saving issue  Hoping to hear from you soon.  


    Thanks, Indu

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