Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.
UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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complicated
searched high and low and can't find how to edit my signature. what a joke
1 vote -
poor processing
Guys, please get this feature together. I have had errors on a very basic function. Just trying to compress a PDF. Now I have to go to a third party.
1 voteHi Kyle,
Thanks for reaching out to us and apology for any trouble caused. In order to help you and doing further investigation of issue, please provide more info like any screenshot for error message or if you can provide file that is used.
Thanks,
Shweta -
Bad
Unusuable. pages are overlapping at the bottom for no reason.
1 vote -
converting not working
not working properly
1 voteHi Prince,
Thanks for reaching out. Please help us with providing more info here. Are you facing any issue while conversion or throwing some error? Please provide any screen for error or source file that you are trying to convert
Regards,
Shweta -
Not intuitive in any way
I'm trying to sign and you don't have black ink for marking up and it's not intuitive to figure out how to sign.
1 vote -
1 vote
Hi Southern,
Thanks for reaching out. Are you trying to open a mp4 file? We dont support video files in document cloud today.
Regards,
Shweta -
PDFs showing up blank
PDFs aren't showing when I try and view them from a review link.
1 voteHi Lulu,
Thanks for reaching out. Please let us know if you are still facing issue in viewing the review file.
Regards,
Shweta -
Tool not working
PDF compress tools is not working as one would expect the fonts not showing correctly after compression.
1 voteThanks Sioux for reaching out to us and apology fir the trouble. In order to investigate further, it would be great if you can share the original file with us.
Regards,
Shweta -
Uploaded Image get's wrongly trimmed
I was trying to sign the form with an image of the signature but for some weird reason the picture get's trimmed all the time on the side. And half of the signature gets lost...
2 votesHi Nathan,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
What file format did you upload? Size of image file? What browser are you using?
Is it possible for you to share the image file so we can investigate?
Thanks in advance,
Adobe Sign Team
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uploading documents always gets stuck
I hate acrobat online. It ALWAYS freezes when I am trying to upload a document to request a signature from a client. This has cost me so much time refreshing and it messing up each time until the 10th time is the charm. So annoying please fix.
3 votesHello,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
How big is your file (size, number of pages, file format)?
Is it possible for you to share the image file so we can investigate?
Thanks in advance,
Adobe Sign Team
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Sharing that doesn't share.
I cannot believe the unreliability of your Adobe Cloud sharing program. I have researched this issue which you are aware of and that I am paying for with my subscription yet I am unable to consistently access. Absolutely nothing short of unacceptable issue. It is not my internet as all else is functioning. Nor is it my computer as all other programs working. Just utterly sad service.
1 voteHi Stacey,
Thanks for reaching out and sorry for any inconvenience caused. This seems to be a temporary server glitch that is showing the attached error. Could you please let us know of you are still facing this issue?
Regards,
Shweta -
Combine files doesn't work
Why can't i combine files? I can add them but the combine button never enables?
1 voteHi Sean,
Thanks for reaching out and apology for the trouble. After seeing your screenshot, we have observed that you have entered the name in the Enter new file name text box and hence you are seeing Combine button is disabled. Once you enter the name, you will be able to combine files.
Please let us know if you still face any issues.Regards,
Shweta -
error when combining files
I keep getting errors for my online program where I combine It gives me unsupported files and wont combine. I paid for this program to assist me. Now What
2 votesHi Anne,
Thanks for reaching out and sorry for trouble. In order to help you better, could you please attach screen for error that you are facing?
Regards,
Shweta -
I am a paying and always paying dev ops subscriber since 2009 at least. Please fix
I am a paying subscriber. FYI
1 voteHi Katie,
Thanks for using Document Cloud. In order to help you out, please let us know what issue you are facing in Review flow?
Thanks,
Shweta -
Combining support
Whenever I try to combine PDFs into a larger PDF, I get "This file has not been processed. An error has occurred which stopped the processing of this PDF". I've tried logging out, clearing the cache and logging back in. I'm using Chrome. I'm still getting the error.
1 voteHI Ernest,
Just following up on this issue. Are you still seeing the issue with Combine? Could you please share the files with us ?
Thanks,
Shweta -
Signature too small
Too small signature on returned document makes this product unusable. Please let me know if there is a fix.
Thank you.
Bruce Wigle
brucew@mdwpa.com
407-644-98012 votesHi Bruce,
Thanks for your feedback. Could you please provide some more details to help us understand the problem.
Did you use Request Signatures to request someone else to sign? Or did you use Fill and Sign to sign it yourself? Did it happen to all documents or just some? Is it possible for you to share the documents with us so we can investigate?
Thanks,
Adobe Sign Team -
Horrible Quality PDF to Image Conversion
Your PDF to image convert lost so much quality when trying it out that I'm not willing to pay for your service.
1 voteHi Timothy,
Thanks for using Acrobat web and sorry for the trouble. In order to help you out with the issue, is it possible for you to share the source PDF with us. It will be helpful for us to debug the problem.
Thanks,
Shweta -
denisefrigon@gmail.com
Need a phone number at Adobe to cancel my plan otherwise the system is not letting me do it. Thanks
1 voteHi Denise,
Thanks for reaching out and apology for the trouble. Could you please tell us what specific flow is not working for you?
If you are using commenting on Web and it didnt worked then it should be resolved now. I request you to please try the workflow again and let us know its working for you. You can send me email directly as well on sverma@adobe.comRegards,
Shweta
Sr, QA Lead, Acrobat Web -
Bad Conversion from PDF to Excel with new version
Very Bad, Losing data while converting PDF to Excel after installing latest version. Earlier it was working fine
1 vote -
Waste of Time
I absolutely detest one aspect of Adobe. I hate (but can live with) the fact that I am prohibited from having Adobe active on more than 2 devices at any one time. What I detest is that when I open a PDF from the device that is not active, it tells me it must shut down!!! Why not just tell me to deactivate another device, send me to a log-in page to select a device to deactivate? Then I wouldn't have to open Adobe, log-in, deactivate a device, then reopen my document. What a waste of time!! This is such…
1 vote
- Don't see your idea?