Acrobat Web
Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.
Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.
Please provide the following information. You can post a new idea or search for ideas already submitted.
For a new feature request:
- Brief title
- Description of desired feature
- Why the feature is needed
For a new bug:
- Brief title
- Steps to reproduce the issue
- Environment (OS, other related application versions, etc.)
- Expected result
- Observed result
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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.
For all other questions and discussions, visit the Document Cloud PDF Services Community.
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adobe sign not loading
Adobe sign will not open. I selected get signatures but the loading circle goes on and on
1 vote -
PDF shared cloud editing still doesn't work
Why are PDF forms so awful? I have to remake PDF forms in Word or Google Docs so that I can have a shared for the form.
10+ years of clouds services and Adobe still is miles behind everyone on shared doc editing. It's mind blowing.2 votes -
where is my e-signature certificate
what has happened to my electronic Signature? I don't get the Certificates any more. Why not? It means the E signature is not valid.
2 votes -
The online version sucks.
Where do I start? The online Adobe really sucks when compared to the downloaded version. I hate that may files are saved to the cloud instead of directly to my desktop. There is no save function like on the downloaded version. I was told that I would be happy with the online version. That is not the case. I pay every month for the services, but it is not more convenient.
2 votesHi Reed,
Thanks for reaching out and apology for any inconvenience caused. In order to help you further, please provide more details on what specific workflow you are facing issues?
Regards,
Shweta -
1 vote
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I can't get to compress PDFs now!
Why can't I compress PDFs any more!? Infuriating change there!
1 voteHi Derek,
Thanks fir reaching out to us and apology for the inconvenience caused. Just curious to know what workflow you tried that landed you to https://documentcloud.adobe.com/link/home/?dropinId=verb-compress-pdf
However, to access compress, please use below url and let me know if you are able to access compress.
https://documentcloud.adobe.com/link/acrobat/compress-pdfRegards,
Shweta -
Not working
Cannot combine files always crashes after a few pages, doesn't matter the type of file, name, location etc - googled the issue seems this dates back a few years - pretty dissappointing have to pay for another software to work with PDF's
1 voteHi Lori,
Thanks for reaching out to us and apology for the trouble. In order to help you, could you please provide more information on the issue that you are facing? What kind of files you uploaded, any error you are seeing?
Regards.,
Shweta -
WORK
This whole thing about not being able to use DESKTOP TOTALLY SUCKS.... I DON'T HAVE A GOOD INTERNET CONNECTION AND JUST SPENDT HOURS ON A PROJECT ONLY TO HAVE IT LOST!!!!! MAYBE AUTOMATICALLY SAVE THE FILE WHILE YOU WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
1 voteHi Wesley,
Thanks for reaching out to us and sorry for the trouble. Could you please provide more info here so that we can help you out? What specific workflow you were trying where you faced the issue?
Thanks,
Shweta -
Usar 2029778 como codigo de restablecimiento de la contraseña de la cuenta Microsoftantonioorellana965@gmail.com
https://internet.sony.tv/DUALSHOT(tm)Wireless Controller/register/linkphone
2 votes -
impossible de compresser
impossible de compresser les fichiers ??? remboursez moi mon abonnement
2 votesHi Philippe,
Thanks for reaching out to us and we are very sorry fir any inconvenience caused, Could you please share the file where you are facing issues while using compress?
Regards,
Shweta -
Document Template Won't Load
My document template won't load. I tried to open a few times and it keeps on loading. I already tried log out and login and even restarting my computer.
Please help
3 votesHi Emmeline,
This has been fixed. Please let us know if you still face the issue.
Thanks,
Adobe Sign Team -
"Sales Kit v2.0.pptx" is either too large or too complex to convert.
"Sales Kit v2.0 (draft).pptx" is either too large or too complex to convert.
1 voteHi Kennie,
Thanks for reaching out to us and apology for any inconvenience caused? Could you please either send file with us or let us know whats the size of the file that you are trying to convert?
Regards,
Shweta -
Adobe Sign - Won't Load Document
When I upload a document and attempt to send for signatures, I can write the message to those I'm sending it to, adding their email addresses but that's it. When I click "Specify Where to Sign" it gets stuck @72% loading or it gives me the error message "Could Not Send, An invalid JSON was specified.
2 votesHi Lara,
Are you still facing the issue? Does it happen to all documents or certain documents? If you still have issues using send for signatures, could you please share a screenshot and a document that you used when the problem occurred?
Thanks,
Adobe Sign Team -
error can't edit
I bought this only for "edit" function and I have been getting error messages for the past hour so it's frustrating
1 voteHello Nicolas Bienville,
Thanks for reaching out. We would require more details in order to isolate the issue at our end. Please share specific steps or workflow you tried while facing the issue. Also, it would help if you can attach a screenshot of the error.
Regards,
Harshpreet -
1 vote
Hi Ivan Silva,
Thanks for reaching out to us and sorry for the trouble. Could you please provide more info here so that we can help you out?
What specific workflow you were trying where you faced the issue?Thanks,
Harshpreet -
General feedback
What a bunch of garbage. What a terrible product.
1 voteHi Patrick,
Thanks for reaching out to us and apology for any inconvenience caused. Could you please provide more details on what experience issues you are facing while using acrobat web?
Regards,
Shweta -
Calidad PDF baja
Convertir JPG a PDF
En la web dice que la calidad final del PDF es la misma. Mi experiencia: totalemente falso. La calidad del PDF es muy inferior a la imagen.1 voteHi Tousando,
Thanks for reaching out to us and apology for any inconvenience caused. In order to investigate issue that you are facing, could you please send JPG and converted pdf with us ?
Regards,
Shweta -
Popup menu disappears too fast
When I try to click the top right icon to sign out, a menu briefly appears (the one including the sign out link) but then disappears, so I can't sign out. I'm using Edge browser on Win 10.
1 voteHi David. Are you still seeing this issue? You should be able to click on top right menu and sign out.
Please ket us know.
Thanks,
Shweta -
Date field not working properly when Polish user interface is set.
Date field not working in Polish Acrobat Reader DC, Acrobat Pro 2020, Acrobat Pro DC and probably many others similar to those mentioned here. Calendar does not pop up after clicking on date field when user interfaces language is Polish. When user interface language is set to English date field work properly.
1 vote -
Adobe doesnt work
It just keep loading adobe sign- it never works
2 votes
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