It's unbelievable a company such as Adobe doesn't send invoice by email. I don't know a single other company that doesn't do that. I mean, you guys must know many of your subscribers are companies and that we need to provide the invoices to our accounting department. It's so basic, trivial and normal, there isn't a single invoice system that doesn't have the "email invoice" feature and it's always on by default. I bet the real reason is that you're hoping people will forget to unsubscribe if you don't send the invoice. If this is right, I hope the person or group of person will look inside of them and be ashamed. I also hope someone higher, that understand that customers must be valued, will take actions and make everyone life easier.
It's unbelievable a company such as Adobe doesn't send invoice by email. I don't know a single other company that doesn't do that. I mean, you guys must know many of your subscribers are companies and that we need to provide the invoices to our accounting department. It's so basic, trivial and normal, there isn't a single invoice system that doesn't have the "email invoice" feature and it's always on by default. I bet the real reason is that you're hoping people will forget to unsubscribe if you don't send the invoice. If this is right, I hope the person or group of person will look inside of them and be ashamed. I also hope someone higher, that understand that customers must be valued, will take actions and make everyone life easier.