Skip to content
← Share your feedback on Acrobat DC

Settings and activity

1 result found

  1. Acrobat DC several times a day produce windows error reports

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Phil Kluss commented  · 

    We have the same issue here. All of our machines are plagued with this. For us, it seems to be related to accessing documents through Windows Explorer that reside on SharePoint Online, but I'm getting desperate for a solution.

    Fault bucket 1660718581426016575, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: AcroRd32.exe
    P2: 19.10.20098.54430
    P3: 5c6af49e
    P4: windows.storage.dll
    P5: 10.0.17763.168
    P6: 0b8e7c00
    P7: c0000005
    P8: 00232c21
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1A7A.tmp.mdmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B07.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B28.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B45.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1B65.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AcroRd32.exe_aadfb8d6c2b23b53ea774b42a5a2ab59bf66_740b420c_39c71f1d

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: d4496d43-6742-4657-9c0f-c4700f4e638f
    Report Status: 268566528
    Hashed bucket: fc9af9aebb4d0428b70c0ec03dc9d13f
    Cab Guid: 0