Skip to content
← Share your feedback on Acrobat DC

Settings and activity

1 result found

  1. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    28 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Anonymous commented  · 

    logs available

    An error occurred while saving the comment
    Anonymous commented  · 

    log

    An error occurred while saving the comment
    Anonymous commented  · 

    Install log June 4th- for Acrobat DC

    Not sure I want to upload the zip information packets here, but would supply to Adobe (not these hackers that keep messaging, but actual Adobe.)

    An error occurred while saving the comment
    Anonymous commented  · 

    OSX 10.14.5 Mojave on a 2018 15" MacBook Pro (2.6GHz Intel Core i7)
    Acrobat Pro DC from a current relative Cloud Subscription. Version 19.012.20034
    I have uninstalled (not just trashed) and used the Cleaner Tool from the Adobe site as recommended. While it did at first appear to go farther in the process- the result is still the same Error 1 code.
    It does appear to install on the CC- because I can select "open", but from there it gives me the error code after a few seconds.

    I have also tried downloading as a desktop stand alone and not from the Creative Cloud dropdown menu- no luck.

    I have uninstalled and reinstalled Adobe Creative Cloud after even doing the Cleaner, and then downloaded Acrobat Pro again- no luck.

    I can get the basic Reader to work, but I am unable to edit like I do in Acrobat Pro DC.

    Anonymous shared this idea  ·