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1. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

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   28 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminKaran Malik (Admin, Adobe) responded

   Hello,

   We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.

   To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.

   Download the log collector tool for mac from:

   https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

   Run the dmg, collect the logs and attach the log .zxp file.

   Thanks,
   Karan

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   Martijn Meindersma commented  ·  August 28, 2019  ·  Edit…  ·  Delete…

   Here's my screenshot

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   Martijn Meindersma commented  ·  August 27, 2019  ·  Edit…  ·  Delete…

   Here's the link to my log https://www.dropbox.com/s/vlze30a9mzxgra7/AdobeLogs_20190822_104803_470-mac%20%281%29.zxp?dl=0

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   Martijn Meindersma commented  ·  August 22, 2019  ·  Edit…  ·  Delete…

   Here's my log

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   Martijn Meindersma commented  ·  July 29, 2019  ·  Edit…  ·  Delete…

   I've got the same problem. I've got a mid 2019 MacBook Pro and a paid Adobe CC account. I can install all of the apps without any problem but with Acrobat DC it fails all the time.

   I've told Adobe about this problem about a month ago but haven't heard of them since. In the meanwhile I have to pay the full amount without being able to use one of the apps I use the most.

   I don't have other partitions, I've got a good internet connection with 600 Mbps download. I really want to have this solved.

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   Martijn Meindersma supported this idea  ·  July 29, 2019