Settings and activity
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4 votes
Hello,
We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.
To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.
Download the log collector tool for mac from:
https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
Run the dmg, collect the logs and attach the log .zxp file.
Thanks,
KaranAn error occurred while saving the comment An error occurred while saving the comment 
John Allen
commented
Creative Cloud App is version 4.9.0.504
Yes, I tried the standalone installer as well as the Creative Cloud App installer. Both end up crashing. Latest logs with attempt from CC app are enclosed. Thank you.John Allen
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An error occurred while saving the comment John Allen
commented
Link to the failed install on an enterprise licensed Creative Cloud instance;
https://drive.google.com/file/d/1y-t7aFGawtqX94k77PaiAnwo-k117-6t/view?usp=sharingAn error occurred while saving the comment John Allen
commented
I am able to install with the standalone installer but when I try and launch Acrobat DC I get an "error 16" and it crashes.....it also crashes the Adobe Creative Cloud app. I am on an enterprise license (that includes Acrobat) and am able to install other apps, just not Acrobat. Had to uninstall the standalone Acrobat to get anything to work again.
An error occurred while saving the comment John Allen
commented
Same issue....was there ever a resolution to this?
Link to logs:
https://drive.google.com/file/d/1ez_VoFveJbCyi9iUEMwDG5EW7Be9eLLj/view?usp=sharing