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1. Acrobat Pro DC on Mac OS 10.14.5 Mojave won't install - error 1 / other Adobe apps working

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   28 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminKaran Malik (Admin, Adobe) responded

   Hello,

   We are sorry that you are facing this issue in install of Acrobat DC on Mac 10.14.5.

   To investigate further, we need you all to collect logs and share with us so that we can investigate the issue.

   Download the log collector tool for mac from:

   https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

   Run the dmg, collect the logs and attach the log .zxp file.

   Thanks,
   Karan

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   John Allen commented  ·  Sep 2, 2019  ·  Edit…  ·  Delete…

   Are there any updates to this situation? Not being able to install Acrobat is becoming a challenge. Thank you.

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