Dear Adobe,
Our corporation has multiple users (100s) using Acrobat DC Reader or Acrobat Pro DC to read pdf files.
I am the programmer of a corporate intranet web site and there we have programs that create pdf files from our database. The file names used for the pdf files are fairly generic and will be the same file name when creating a pdf file for the same data. However the users use these pdf files for BEFORE and AFTER pictures when they change the database. Starting with your recent update to Acrobat Reader DC & Acrobat Pro DC of version 2019.021.20056 your products now shows a cached version of the LAST PDF FILE with the SAME NAME and not the actual file contents from the directory specified. There is no pdf file anywhere in our entire database that contains this redundant data and this pdf display cannot be from any actual data in the file system. To verify we have gone to other PCs which have not shown the pdf file before the changes and the correct live pdf is displayed. Furthermore, if we re-boot any affected PC then the correct live pdf is displayed. Users who do not have Acrobat as their default pdf provider do NOT exhibit this problem. This is occurring with both Acrobat Reader and DC Acrobat Pro DC. This is clearly extremely disruptive to users and brings disrepute to your normally excellent products. Can you please let me know how quickly you intend to fix this bug?
Dear Adobe,
Our corporation has multiple users (100s) using Acrobat DC Reader or Acrobat Pro DC to read pdf files.
I am the programmer of a corporate intranet web site and there we have programs that create pdf files from our database. The file names used for the pdf files are fairly generic and will be the same file name when creating a pdf file for the same data. However the users use these pdf files for BEFORE and AFTER pictures when they change the database. Starting with your recent update to Acrobat Reader DC & Acrobat Pro DC of version 2019.021.20056 your products now shows a cached version of the LAST PDF FILE with the SAME NAME and not the actual file contents from the directory specified. There is no pdf file anywhere in our entire database that contains this redundant data and this pdf display cannot be from any actual data in the file system. To verify we have gone to other PCs which have not shown the pdf file before the changes and the correct live pdf is displayed. Furthermore, if we re-boot any affected PC then the correct live pdf is displayed. Users who do not have Acrobat as their default pdf provider do NOT exhibit this problem. This is occurring with both Acrobat Reader and DC Acrobat Pro DC. This is clearly extremely disruptive to users and brings disrepute to your normally excellent products. Can you please let me know how quickly you intend to fix this bug?