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I can recreate this issue two ways so far.
1. If I open a PDF from an Internet Explorer browser and it opens IN the browser (no other browser does this)
- If you go into Manage Add-Ons and then under Show, select "Run without permissions", click the Adobe PDF Reader and DISABLE
- This effectively makes the app open the PDF itself and not within the browser
2. Any time I attempt to add comments in a PDF, it removes the shadow as well.
I have the following version of Adobe Acrobat Pro DC:
Continuous Release | Version 2020.006.20042
This happens on both Pro and Reader alike.