Bug: Shadows disappear on Windows 10 explorer windows
Adobe Acrobat DC keeps turning off the shadows of my explorer windows. Changing the theme in Acrobat doesn't help.
Workaround if you encounter this problem:
- Windows key + r
- Run: sysdm.cpl
- on Performance -> Settings
- Under Visual Effects tab -> Show shadows under windows -> Apply
Probably repeat after restarting Acrobat
I can recreate this issue two ways so far.
1. If I open a PDF from an Internet Explorer browser and it opens IN the browser (no other browser does this)
- If you go into Manage Add-Ons and then under Show, select "Run without permissions", click the Adobe PDF Reader and DISABLE
- This effectively makes the app open the PDF itself and not within the browser
2. Any time I attempt to add comments in a PDF, it removes the shadow as well.
I have the following version of Adobe Acrobat Pro DC:
Continuous Release | Version 2020.006.20042
This happens on both Pro and Reader alike.
Oh, I was wondering why this was constantly happening. So Acrobat was causing this all along :P
This is very annoying, please fix this!
This is REALLLY Frustrating.. I don't want to open PDFs within a new tab of same window but open it in NEW WINDOW !! God..
Tony Scott commented
Don't hold your breath. They can't even fix basic issues that have existed in Dreamweaver for years!
Another update, and yet issue still remains!
Still no fix. Adobe are you listening?
Still not fixed 6 months after this has been reported.
I noticed that here the problem is discussed for Acrobat ("Pro"),
but for me at least it is true for (Acrobat) Reader DC.
so I created a separate thread for Acrobat Reader DC just in case, with a link to this page.
but in any case this is very irritating and a very stupid thing to do all the time.
Adobe developers, would you finally do something about it?
yeah, or you can do
1. Windows + R
3. check the "Show shadows under windows" checkbox
Same here. Too bad i deployed this piece of **** software on about 1500 machines already.
EDIT: Verified on fresh w10 1909 install + latest Adobe Pro DC
Reported this to Adobe Support. Helpdesk told me problem is not known on their side - It will be internally forwarded.
David E Strickland commented
I had been experiencing this issue after installing DC last week. As a workaround, I created a shortcut on my Desktop to:
I wish Adobe would listen and fix this! I just update to version 20 and it still does it. . . .
Adobe is ignoring this problem for well over 3 months. The only way Adobe will understand is when we vote with your legs.
Michael Tobin commented
I have had the same issue. The action that causes the drop shadows to disappear is opening the Comments (previously Annotations?) tool in the right sidebar.
There is also a lengthy discussion on the Adobe forums:
In this discussion it seems that opening PDF files in separate windows rather than in tabs also causes this issue to occur.
BTW, another easy way to access the performance settings is to search for "Performance" with the Windows search bar. You should get a hit for the Performance Settings (and it will remain under the "Settings" tab of the search results, at least for a while).
David Bain commented
Have had this problem for over a month now - erased all Adobe, reinstalled, repeated - no change. Am going into Performance / Setting / Show shadows 10 or 20x / day. It's absurd for this kind of software. When will Adobe listen + fix?
This really needs to be addressed!
I currently have "open documents as new tabs in same window" enabled and it still causes this issue.
For me, this problem is very easy to reproduce.
Shadows are turned off every time I open "Annotation" tool. It may not be the only cause of the problem but I think it's a good location to look at.