Bug: Shadows disappear on Windows 10 explorer windows
Adobe Acrobat DC keeps turning off the shadows of my explorer windows. Changing the theme in Acrobat doesn't help.
Workaround if you encounter this problem:
- Windows key + r
- Run: sysdm.cpl
- on Performance -> Settings
- Under Visual Effects tab -> Show shadows under windows -> Apply
Probably repeat after restarting Acrobat
With the latest release this issue has been fixed. Please Upgrade to the latest version by doing Help >> Check for Updates. Please feel free to reach out in case of any issues.
Michael Tobin commented
I assume that most/many of you have already found the update. I got it through Help > Check for Updates in Acrobat (it hadn't shown up in my CC app).
It would have been nice if this bug had never happened at all, but it's also good to know that maybe we all helped get it fixed by posting here.
Максим Федотов commented
thanks, Adobe developers!
Steve Alperin commented
Woo hoo!! Thanks for finally fixing this!
Steve, I didn't see any updates on Creative Cloud Desktop app but I *did* see an update from Acrobat menu (on Windows 10): "Help" → "Check for Updates..."
Looks like it is rolling out. You can manually install using this link (which also contain the patch notes describing the fix): https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020.html#dccontinuousmaytwentytwenty
Steve Alperin commented
Hey, Michael Tobin: what platform are you using (Mac/Win) and what version are you running? I did not see an available update on Creative Cloud Desktop so I'm very curious.
Michael Tobin commented
It's a miracle! I just updated Acrobat and it doesn't break drop shadows anymore, at least when I open the "Comments" tool (I haven't tried the "Don't open in tabs" option).
With the latest May Release we have Fixed this issue.Please update Acrobat DC with the latest Version. feel free to reach out in case of any queries.
I have this too with acrobat dc pro, whenever I press comment, shadows under windows disappear. So once we don't have any update by adobe, I made a workaround so I don't need to turn on shadows every single time I open pdf's. I turn on the little border in windows (this is turned off, but to turn it on is very easy), i don't have the shadows but with this 1px border i always see where my windows are and it's easy to resize for example.
We're six months further from the initial post and it is still not fixed. According to https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows there have been updates on 3/17/2020 and 2/11/2020 -- but this particular issue has not been resolved.
For me it is inconceivable that an application is even capable of changing such a user preference, accidental (which would be quite a feat of non-accomplishment) or not (which is absolutely unimaginable).
Virgil Ierubino commented
Yes it is really annoying. You'd think shadows are a decoration, but with Windows 10's ultra-flat style they are actually essential to clearly differentiating between windows.
This is infuriating. I wish I would have found this thread sooner because I've spent countless hours trying to resolve this issue.
Is anyone from ADOBE looking into this? I understand that this issue is probably on some a low priority list but this is a very annoying behaviour.
Same problem - I have a Radeon RX580 - and here are my driver versions (in case it's relevant):
Software Version - 2020.0106.1611.29127
Driver Version - 19.50.01.05-200106a-350514E
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 18.104.22.1684
Direct3D® Version - 9.14.10.01432
OpenGL® Version - 26.20.11000.13586
AMD Audio Driver Version - 10.0.1.12
Vulkan™ Driver Version - 2.0.116
Vulkan™ API Version - 1.1.125
Windows Version - Windows 10 (64 bit)
Yeah, but I do this at least six times a day because they keep going off.
Thanks for Reaching out to us, We apologize for the inconvenience caused at your end,
We have Taken this issue in consideration and our engineering team is actively working on its solution. The Expected solution will be available in the coming release. Will keep this thread posted once have more info.
PLEASE FIX THIS
I can recreate this issue two ways so far.
1. If I open a PDF from an Internet Explorer browser and it opens IN the browser (no other browser does this)
- If you go into Manage Add-Ons and then under Show, select "Run without permissions", click the Adobe PDF Reader and DISABLE
- This effectively makes the app open the PDF itself and not within the browser
2. Any time I attempt to add comments in a PDF, it removes the shadow as well.
I have the following version of Adobe Acrobat Pro DC:
Continuous Release | Version 2020.006.20042
This happens on both Pro and Reader alike.