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  1. Lost Comments: The new app keeps deleting/not saving annotations

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

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    Isha lucas commented  · 

    Hi, I'm having this same issue on two separate devices. I updated to the new newest version to no avail. In the past, I could highlight, underline etc., close the app and when I went back in the highlights and underlines were still there. What I have discovered is that now, if I highlight, I must first close the doc before closing the app or these highlights/underlines are lost.