Feature Request/Bug

Lost Comments: The new app keeps deleting/not saving annotations

After actualization the new app keeps deleting/not saving the coments, the highlights, etc., all the modifictions I do to the pdfs. Why?! It is extremely frustrating, as I work with Academic texts in my PhD research, and I lose every single note I add. This never happened in the ancient app, which was very fine.

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Arlindo Horta shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Need Info  ·  AdminJeffrey Xiong (Engineer, Adobe) responded  · 

Hi,

We’re really sorry for any inconveniences this has caused.

If you can answer any of these specific questions, that would be really helpful:

- How long had you been commenting for before you lost data?
- Did you click the ‘done’ button in the top left?
- Did you only use a single tool (highlight), or did you alternate?
- How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
- Did you share the file?
- Did the app crash?

If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

Thank you,
Jeffrey

12 comments

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  • Ted. Coulter commented  ·   ·  Flag as inappropriate

    I will make extensive notes on a document, see them the next day, and then have them disappear a day later. I believe that it has to do with synchronization between multiple devices (iPad Pro, Mac Pro laptop, iPhone, and Mac Pro desktop). This is EXTREMELY frustrating!! The only upside is that it is always faster to complete the work the second or third time...

  • Cameron commented  ·   ·  Flag as inappropriate

    ‘Some’ of my highlights seem to have disappeared after leaving and returning to the app. I have noticed that if you click (hold) on one highlight that you have previously done, or just make a new one so you have something to select, it gives you forward and back arrows in a dialogue box which will allow you to sequentially step through your highlights. By doing this I have noticed that it will show a blue box around text that I have previously highlighted but is not showing it. It shows the highlight colour as opaque. You can then select a colour and it will re-highlight it.

    More than happy to attach a screen shot or recording but can’t see how to attach it to this text window

  • Cameron commented  ·   ·  Flag as inappropriate

    ‘Some’ of my highlights seem to have disappeared as you say after leaving and returning to the app. I have noticed that if you click (hold) on one highlight that you have previously done, or just make a new one so you have something to select, it gives you forward and back arrows in a dialogue box which will allow you to sequentially step through your highlights. By doing this I have noticed that it will show a blue box around text that I have previously highlighted but is not showing it. You can then select a colour and it will re-highlight it. Far from ideal but if you don’t want to re-read a whole document and want to see what you had highlighted in the past that isn’t showing for some reason, this seems to be the only way I have found to do it.

  • Ath commented  ·   ·  Flag as inappropriate

    I face the same problem. Also when I try to send it as an attachment to an email, some of them (notes, shapes etc) are lost and some appear scattered arround in the file.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Dear Adobe have you come up with a solution for this problem of notes/highlights disappearing once you come back to it the next day etc. It is highly frustrating and makes Adobe unusable. Solutions please?

  • AdminJeffrey Xiong (Engineer, Adobe) commented  ·   ·  Flag as inappropriate

    Hi, we’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

  • Anonymous commented  ·   ·  Flag as inappropriate

    ISO 12
    iPad 2018

    After highlighting, if I switch to any other app and then again come to adobe ... it shows an error and then when I try to open the same pdf ...all the highlights just get lost ...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm also facing similar problems,,lost lot of works with Adobe as I'm an exam going student

  • Justin commented  ·   ·  Flag as inappropriate

    It seems that if I don’t leave the document within the app prior to closing it I loose all my notes, highliting and underlining. I never had this problem with the old version.

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