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  1. 20 votes

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    An error occurred while saving the comment
    Jeffrey Xiong commented  · 

    Hello, we are working on a new update with a fix for this issue in the next release! Thank you for your patience.

  2. 1 vote

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    Resolved  ·  Jeffrey Xiong responded

    If the scanned PDF has not been properly OCR-ed, then we are not able to do text based annotations (highlight, strikethrough, etc.). We’re sorry for any inconveniences this has caused you.

    Please let us know if you have any other issues, thank you!

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    Jeffrey Xiong commented  · 

    With the new update, we have changed the gesture for highlighting text from drag to long press-and-drag.

    Here are the steps to highlight a text:

    1. Tap on the commenting tools button to get to the commenting mode. (the blue circular button with the pencil icon on the bottom left side of the screen)
    2. Tap on the highlight button.
    3. Long press on the beginning of the text you want to highlight until a magnifying glass appears
    4. Drag the sentence to highlight the rest of your text.

    Alternatively, if you do not have the commenting mode active, you can also long press on a word, and commenting options will appear for you, including highlight. Please give these a try and let us know if you are still experiencing any issues.

    Thank you!

  3. 146 votes

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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

    An error occurred while saving the comment
    Jeffrey Xiong commented  · 

    Hi, we’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?