Settings and activity
28 results found
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3 votes
An error occurred while saving the comment -
13 votes
An error occurred while saving the comment 
Prashant .
commented
Hi Shauna,
From what i understand, you want to highlight probably a word or line but it actually selects a large chunk of data?
it would be better if you can share a small video of your workflow for us to understand.Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Stephanie,
Could you please provide below information to help us understand the issue better:-
- What is the version of Acrobat that you're using?
- Is there any firewall or network limitation in the system that is restricting Acrobat from accessing internet? I'm asking this because i can see that you're working on Acrobat but you're not showing as signed in.
- Is this happening with all the files or a single file?
- How many users are impacted with this issue?
- What happens if you clear the server profile and clear the credentials from Tracker PreferencesAlso, could you provide us with network logs(using fiddler) and a short video recording depicting the whole workflow.
Thanks,
Prashant -
2 votes
An error occurred while saving the comment Prashant .
commented
Hi @kumar,
Thank you for reaching out.
The team is aware of this issue and working on the fix.
We will keep updating you with more information.Thanks
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2 votes
An error occurred while saving the comment Prashant .
commented
Hi Dimitris,
Sorry for the trouble caused!!
Could you please help us with below information to understand the issue better.
- Screenshot of General and commenting preferences.(Press CTRL+K and go to
General section and commenting section)
- Does this issue happen with all the files or a particular file. if in case this happens on
a particular file, could you please share that with us.
- What is the version of Adobe Acrobat/Reader that you are using?
- What is the OS version?
- Steps followed to reach the issue.Thanks.
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48 votes
An error occurred while saving the comment Prashant .
commented
Hi Emma,
Thank you for your feedback.
We do have an open bug for this issue which we are planning to fix in the upcoming releases.
We will update this thread once the concerned issue is fixed and released.
Thanks -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Tom,
Could you share mentioned below information to help us understand the problem better-
- What is the version of Acrobat you're working with?
- Which OS you're using and it's version?
- As far i understand, The problem is, when you try to password protect a document, it is not happening. Could you confirm?
- If while trying to perform the above mentioned scenario you're getting any error, then could you share the screenshot of that error message?Thanks,
Prashant. -
3 votes
An error occurred while saving the comment Prashant .
commented
Hi Sara,
The document could be certified by invisible signature that is why it is not visible to you. You can check whether a document has been really signed or not in the Signature panel. Signature panel also contain the information about the type of Signature that has been applied on the document i.e whether it is a visible signature or invisible signature and what are the actions that are permitted after the signature has been applied.
Hi David,
We apologize for the inconvenience caused!!
Could you please let us know few things to understand the issue better.
- Is it working fine for other annotations like add text or sticky?
- is it happening with specific file or with all the documents?
- Could you please attach a short video showing the issue?
Thanks,
Prashant.