Settings and activity
24 results found
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1 vote
An error occurred while saving the comment -
3 votes
An error occurred while saving the comment 
Prashant .
commented
Hi Eric,
Sorry to hear that you're facing inconvenience using Annotations in Acrobat.
Could you please answer below queries in order for us to understand the issue better.
- What is the version of Acrobat that you're using?
- Is it happening with any particular file or with all the files?
- Is it happening with text callout annotation only or with other annotations as well like circle, rectangle , Add text box comment etc?
- Could you please attach a small screen recording for us to get the idea of exact steps on how to reproduce the issue inhouse.Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Murabo,
We are sorry to hear that you' are facing troubles using Annotations in PDF.
In order for us to better understand the issue, requesting below details from you.
- Is this a new issue you're facing with Acrobat Pro 2024.001.20604 and was it working for you before updating?
- Is this happening with all the files or a single file with the condition which you mentioned . We tried at our end and was not able to reproduce.
- It would be great if you could share the file with us with which you're facing the issue.
- I Also, request you to please share with us the screenshot of your commenting preferences.
Apart from this, a small screen recording would help us in knowing the exact reproducible steps.Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Erik,
We're sorry that you're facing issues while working with annotations.
We have taken a note of this bug and will try to get it fixed with upcoming releases.
We'll inform on this thread once the bug is fixed and is available in a released version.Thanks,
Prashant. -
3 votes
An error occurred while saving the comment Prashant .
commented
Hi Margo,
We have addressed the font-size-change issue in our latest release. Please update to the latest Acrobat version 23.008.20470 which contains the fix for this issue.
Regarding the other observations, both the observations are expected as when we add or change the property of the sticky note, a state gets attached to it and hence it doesn't delete if it is empty.
For highlight, underline, strikethrough and the draw annots like line, rectangle etc, we allow the empty state because these are markup annots and are widely used without content.
Please do let us know if you still face the size and font change issue with the latest Acrobat version.Thanks,
Prashant.An error occurred while saving the comment Prashant .
commented
Hi Margo,
Thank you for sharing the video. It does answer all my questions.
Regarding sticky comment, we made this conscious call where we do not post empty sticky note in the document.
So if a sticky is added in the document and there is no content in it, we will delete it the next time user click on the document.
The only way to post the comment currently is by clicking on the post button or clicking anywhere else on the document.
The operation of clicking "x" button is equivalent to clicking cancel. that is why the sticky is getting deleted. I request you to please use post button to post the comment. You can use keyboard shortcut as well to post the comment. Keyboard shortcut for posting comment is CTRL+ENTER in win and CMD+ENTER in Mac.
now regarding font-change phenomenon, we are aware of this issue and are trying to address it in next Acrobat release.Best Regards,
Prashant.An error occurred while saving the comment Prashant .
commented
Hi Margo
We had made this change sometime back that if there is any empty sticky note i.e a sticky note which does not have any content in it. If Empty sticky note is added in the doc and user clicks on the doc, then empty sticky note would be deleted.
Could you please confirm if this is what you're experiencing.
Also, could you please attach a small screen recording of both the issues that you're facing so that we can better understand and replicate the issue at our end.Best Regards,
Prashant. -
2 votes
An error occurred while saving the comment Prashant .
commented
Hi Ronnie/Abdulaziz,
We are sorry to hear that you're facing trouble in highlighting on the document.
Could you please share the Acrobat version that you're using.
Apart from this, it would be greatly appreciated if you can share a small screen recording depicting the issue in order for us to better understand the problem.Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Pat
We are sorry for the inconvenience caused.
Could you please help us with below queries.
- Issue happening with Win or Mac or both?
- Could you please attach small recording of the issue.
In my testing, i've seen that the spell check occurs in the comments while typing any comment. it would be great if you could let us know if this is happening for all the files or a specific one.Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi @birscherl,
this issue has been fixed with latest Sonoma Beta Sonoma 14.2 (23C5041e).
Please update to the latest beta and let us know if you still face the issue.Thanks,
Prashant.An error occurred while saving the comment Prashant .
commented
Hi @birscherl,
Meanwhile you can use keyboard to access the apply button in filters and press enter. This would apply the filters.
An error occurred while saving the comment Prashant .
commented
Hi @birscherl,
Thanks for reporting this to us. We have acknowledge the issue and are working to resolve this in upcoming releases.
Regards,
Prashant. -
2 votes
An error occurred while saving the comment Prashant .
commented
Thanks Louis for confirmation.
Since I am not able to reproduce this issue on my end, so i request you to please attach a short screen recording of the issue here for me to see and get to the root of it.Regards,
Prashant.An error occurred while saving the comment Prashant .
commented
Hi Louis,
I am sorry to hear that you are facing trouble in using the highlight tool.
Could you please help me to better understand the issue and reproduce it at my end by answer below questions:-
1- What is the version of Acrobat that you are on?
2- Is it happening with any particular type of files or all the files?
3- For the files on which this issue reproduces, does it reproduce all the time or some times?Also, if possible, could you please share a file where this issue is reproducible for you.
Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Madeline,
Thank you for valuable suggestion.
We have taken a note of this and will analyse this further.
Regarding shortcuts , we are aware of this requirement and are working to get this in future Acrobat releases.Thanks,
Prashant. -
3 votes
An error occurred while saving the comment Prashant .
commented
Hi Lambton,
Thank you for your valuable feedback.
This change was done to streamline the sharing action and simplifying the sharing experience.
Acrobat's new unified Share button combines sharing a link, sending the file by email, and sharing a file with others in one place. Apart from this, Acrobat now allows you to share your file using third-party apps like Microsoft Outlook, Gmail, Microsoft Teams, and WhatsApp.
Please let us know if you are facing any issues in the workflows. We would be happy to help you.Thanks,
Prashant. -
4 votes
An error occurred while saving the comment Prashant .
commented
Hi Cristi,
Sorry to hear that you're facing trouble using Acrobat.
With the new UI of Acrobat , we have moved the commenting tools in quick tools section (Page1 of attached pdf).
you can find all the commenting tools in three dropdowns (page 2,3 and 4 of attached pdf)
If you face issues with any specific tool or if you can not find any control, please let us know. We would be happy to help.
Thanks -
7 votes
An error occurred while saving the comment Prashant .
commented
Hi Helen,
Sorry to hear that you're facing trouble with the commenting workflow.
The option to add your custom colors in highlight or any other commenting tool is available in new update too.
You can click on the color palette and then click on setting icon, from there click on the colors button and from there you can choose a wide range of colors and create your custom color too. This step is same as before.
I am attaching a screenshot to guide you on the settings icon.
Please let us know if this resolves your concern.
We would be happy to help if you faces any further issues.
Thanks. -
9 votes
An error occurred while saving the comment Prashant .
commented
Hi Naomi,
we are very sorry for the inconvenience caused to you!!
We already know about the issue mentioned and are working to get this in our latest releases.
We will inform you on the same thread once the issue is fixed and available in one of our release versions.
Thank you
Prashant -
2 votes
An error occurred while saving the comment Prashant .
commented
Hi Sarah,
we are very sorry for the inconvenience caused to you!!
We already know about the issue mentioned and are working to get this in our latest releases.
We will inform you on the same thread once the issue is fixed and available in one of our release versions.
Thank you
Prashant -
2 votes
An error occurred while saving the comment Prashant .
commented
Hi Paul,
We are sorry to hear that you're facing inconvenience using the commenting workflow.
Could you please attach a short screen recording for us to better understand the issue
Also, let us know if this issue is happening with all the files or any specific file. If this is happening in some specific files, please attach the file here too for us to check.Thanks,
Prashant. -
3 votes
An error occurred while saving the comment Prashant .
commented
Hi David,
We apologize for the inconvenience caused!!
Could you please let us know few things to understand the issue better.
- Is it working fine for other annotations like add text or sticky?
- is it happening with specific file or with all the documents?
- Could you please attach a short video showing the issue?Thanks,
Prashant. -
13 votes
An error occurred while saving the comment Prashant .
commented
Hi Shauna,
From what i understand, you want to highlight probably a word or line but it actually selects a large chunk of data?
it would be better if you can share a small video of your workflow for us to understand.Thanks,
Prashant. -
1 vote
An error occurred while saving the comment Prashant .
commented
Hi Stephanie,
Could you please provide below information to help us understand the issue better:-
- What is the version of Acrobat that you're using?
- Is there any firewall or network limitation in the system that is restricting Acrobat from accessing internet? I'm asking this because i can see that you're working on Acrobat but you're not showing as signed in.
- Is this happening with all the files or a single file?
- How many users are impacted with this issue?
- What happens if you clear the server profile and clear the credentials from Tracker PreferencesAlso, could you provide us with network logs(using fiddler) and a short video recording depicting the whole workflow.
Thanks,
Prashant -
2 votes
An error occurred while saving the comment Prashant .
commented
Hi @kumar,
Thank you for reaching out.
The team is aware of this issue and working on the fix.
We will keep updating you with more information.Thanks
Hi @Lucas,
Sorry to hear that you're facing issues while working with Comments.
Unfortunately, i am not able to reproduce the behaviour that you've mentioned at my end.
Could you please help me understand the issue better by answering below queries:-
1- What is the Acrobat version that you're working on?
2- Is the issue happening with all the PDFs or a particular pdf?
3- After creating the comment on pdf, you can right click on the comment and click on properties. Could you please share the screenshot of the properties?
4- Could you please share a small screen recording of the issue where you also change the color and calligraphy?
We will be eagerly waiting for your response.
Thanks,
Prashant.