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7 results found

  1. Highlighter tool

    12 votes

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    10 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Prashant . commented  · 

    Hi Shauna,

    From what i understand, you want to highlight probably a word or line but it actually selects a large chunk of data?
    it would be better if you can share a small video of your workflow for us to understand.

    Thanks,
    Prashant.

  2. Suddenly starting Wednesday, many if not all our users cannot send out for comments a PDF. Could not save shred review-enabled pdf.

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Prashant . commented  · 

    Hi Stephanie,

    Could you please provide below information to help us understand the issue better:-
    - What is the version of Acrobat that you're using?
    - Is there any firewall or network limitation in the system that is restricting Acrobat from accessing internet? I'm asking this because i can see that you're working on Acrobat but you're not showing as signed in.
    - Is this happening with all the files or a single file?
    - How many users are impacted with this issue?
    - What happens if you clear the server profile and clear the credentials from Tracker Preferences

    Also, could you provide us with network logs(using fiddler) and a short video recording depicting the whole workflow.

    Thanks,
    Prashant

  3. highlighter path not visible while drawing and also highlighter blurify my doc pdf text

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Prashant . commented  · 

    Hi @kumar,

    Thank you for reaching out.
    The team is aware of this issue and working on the fix.
    We will keep updating you with more information.

    Thanks

  4. shift+U not working

    2 votes

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    2 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Prashant . commented  · 

    Hi Dimitris,

    Sorry for the trouble caused!!
    Could you please help us with below information to understand the issue better.
    - Screenshot of General and commenting preferences.(Press CTRL+K and go to
    General section and commenting section)
    - Does this issue happen with all the files or a particular file. if in case this happens on
    a particular file, could you please share that with us.
    - What is the version of Adobe Acrobat/Reader that you are using?
    - What is the OS version?
    - Steps followed to reach the issue.

    Thanks.

  5. Not all Comments showing by default in commented PDF

    46 votes

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    31 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Prashant . commented  · 

    Hi Emma,
    Thank you for your feedback.
    We do have an open bug for this issue which we are planning to fix in the upcoming releases.
    We will update this thread once the concerned issue is fixed and released.
    Thanks

  6. The Password enable feature does not function on Adobe Acrobat Pro DC

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Prashant . commented  · 

    Hi Tom,

    Could you share mentioned below information to help us understand the problem better-
    - What is the version of Acrobat you're working with?
    - Which OS you're using and it's version?
    - As far i understand, The problem is, when you try to password protect a document, it is not happening. Could you confirm?
    - If while trying to perform the above mentioned scenario you're getting any error, then could you share the screenshot of that error message?

    Thanks,
    Prashant.

  7. signature was not on the document even though it was signed

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Prashant . commented  · 

    Hi Sara,

    The document could be certified by invisible signature that is why it is not visible to you. You can check whether a document has been really signed or not in the Signature panel. Signature panel also contain the information about the type of Signature that has been applied on the document i.e whether it is a visible signature or invisible signature and what are the actions that are permitted after the signature has been applied.