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  1. 1 vote

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    Prashant . commented  · 

    Hi Erik,

    We're sorry that you're facing issues while working with annotations.
    We have taken a note of this bug and will try to get it fixed with upcoming releases.
    We'll inform on this thread once the bug is fixed and is available in a released version.

    Thanks,
    Prashant.

  2. 3 votes

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    Prashant . commented  · 

    Hi Margo,

    We have addressed the font-size-change issue in our latest release. Please update to the latest Acrobat version 23.008.20470 which contains the fix for this issue.
    Regarding the other observations, both the observations are expected as when we add or change the property of the sticky note, a state gets attached to it and hence it doesn't delete if it is empty.
    For highlight, underline, strikethrough and the draw annots like line, rectangle etc, we allow the empty state because these are markup annots and are widely used without content.
    Please do let us know if you still face the size and font change issue with the latest Acrobat version.

    Thanks,
    Prashant.

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    Prashant . commented  · 

    Hi Margo,

    Thank you for sharing the video. It does answer all my questions.
    Regarding sticky comment, we made this conscious call where we do not post empty sticky note in the document.
    So if a sticky is added in the document and there is no content in it, we will delete it the next time user click on the document.
    The only way to post the comment currently is by clicking on the post button or clicking anywhere else on the document.
    The operation of clicking "x" button is equivalent to clicking cancel. that is why the sticky is getting deleted. I request you to please use post button to post the comment. You can use keyboard shortcut as well to post the comment. Keyboard shortcut for posting comment is CTRL+ENTER in win and CMD+ENTER in Mac.
    now regarding font-change phenomenon, we are aware of this issue and are trying to address it in next Acrobat release.

    Best Regards,
    Prashant.

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    Prashant . commented  · 

    Hi Margo

    We had made this change sometime back that if there is any empty sticky note i.e a sticky note which does not have any content in it. If Empty sticky note is added in the doc and user clicks on the doc, then empty sticky note would be deleted.
    Could you please confirm if this is what you're experiencing.
    Also, could you please attach a small screen recording of both the issues that you're facing so that we can better understand and replicate the issue at our end.

    Best Regards,
    Prashant.

  3. 2 votes

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    Prashant . commented  · 

    Hi Ronnie/Abdulaziz,

    We are sorry to hear that you're facing trouble in highlighting on the document.
    Could you please share the Acrobat version that you're using.
    Apart from this, it would be greatly appreciated if you can share a small screen recording depicting the issue in order for us to better understand the problem.

    Thanks,
    Prashant.

  4. 1 vote

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    Prashant . commented  · 

    Hi Pat

    We are sorry for the inconvenience caused.
    Could you please help us with below queries.
    - Issue happening with Win or Mac or both?
    - Could you please attach small recording of the issue.
    In my testing, i've seen that the spell check occurs in the comments while typing any comment. it would be great if you could let us know if this is happening for all the files or a specific one.

    Thanks,
    Prashant.

  5. 1 vote

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    Prashant . commented  · 

    Hi @birscherl,

    this issue has been fixed with latest Sonoma Beta Sonoma 14.2 (23C5041e).
    Please update to the latest beta and let us know if you still face the issue.

    Thanks,
    Prashant.

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    Prashant . commented  · 

    Hi @birscherl,

    Meanwhile you can use keyboard to access the apply button in filters and press enter. This would apply the filters.

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    Prashant . commented  · 

    Hi @birscherl,

    Thanks for reporting this to us. We have acknowledge the issue and are working to resolve this in upcoming releases.

    Regards,
    Prashant.

  6. 2 votes

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    Prashant . commented  · 

    Thanks Louis for confirmation.
    Since I am not able to reproduce this issue on my end, so i request you to please attach a short screen recording of the issue here for me to see and get to the root of it.

    Regards,
    Prashant.

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    Prashant . commented  · 

    Hi Louis,

    I am sorry to hear that you are facing trouble in using the highlight tool.
    Could you please help me to better understand the issue and reproduce it at my end by answer below questions:-
    1- What is the version of Acrobat that you are on?
    2- Is it happening with any particular type of files or all the files?
    3- For the files on which this issue reproduces, does it reproduce all the time or some times?

    Also, if possible, could you please share a file where this issue is reproducible for you.

    Thanks,
    Prashant.

  7. 1 vote

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    Prashant . commented  · 

    Hi Madeline,

    Thank you for valuable suggestion.
    We have taken a note of this and will analyse this further.
    Regarding shortcuts , we are aware of this requirement and are working to get this in future Acrobat releases.

    Thanks,
    Prashant.

  8. 2 votes

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    Prashant . commented  · 

    Hi Lambton,

    Thank you for your valuable feedback.
    This change was done to streamline the sharing action and simplifying the sharing experience.
    Acrobat's new unified Share button combines sharing a link, sending the file by email, and sharing a file with others in one place. Apart from this, Acrobat now allows you to share your file using third-party apps like Microsoft Outlook, Gmail, Microsoft Teams, and WhatsApp.
    Please let us know if you are facing any issues in the workflows. We would be happy to help you.

    Thanks,
    Prashant.

  9. 4 votes

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    Prashant . commented  · 

    Hi Cristi,
    Sorry to hear that you're facing trouble using Acrobat.
    With the new UI of Acrobat , we have moved the commenting tools in quick tools section (Page1 of attached pdf).
    you can find all the commenting tools in three dropdowns (page 2,3 and 4 of attached pdf)
    If you face issues with any specific tool or if you can not find any control, please let us know. We would be happy to help.
    Thanks

  10. 6 votes

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    Prashant . commented  · 

    Hi Helen,
    Sorry to hear that you're facing trouble with the commenting workflow.
    The option to add your custom colors in highlight or any other commenting tool is available in new update too.
    You can click on the color palette and then click on setting icon, from there click on the colors button and from there you can choose a wide range of colors and create your custom color too. This step is same as before.
    I am attaching a screenshot to guide you on the settings icon.
    Please let us know if this resolves your concern.
    We would be happy to help if you faces any further issues.
    Thanks.

  11. 8 votes

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    Prashant . commented  · 

    Hi Naomi,
    we are very sorry for the inconvenience caused to you!!
    We already know about the issue mentioned and are working to get this in our latest releases.
    We will inform you on the same thread once the issue is fixed and available in one of our release versions.
    Thank you
    Prashant

  12. 2 votes

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    Prashant . commented  · 

    Hi Sarah,
    we are very sorry for the inconvenience caused to you!!
    We already know about the issue mentioned and are working to get this in our latest releases.
    We will inform you on the same thread once the issue is fixed and available in one of our release versions.
    Thank you
    Prashant

  13. 2 votes

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    Prashant . commented  · 

    Hi Paul,

    We are sorry to hear that you're facing inconvenience using the commenting workflow.
    Could you please attach a short screen recording for us to better understand the issue
    Also, let us know if this issue is happening with all the files or any specific file. If this is happening in some specific files, please attach the file here too for us to check.

    Thanks,
    Prashant.

  14. 3 votes

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    Prashant . commented  · 

    Hi David,
    We apologize for the inconvenience caused!!
    Could you please let us know few things to understand the issue better.
    - Is it working fine for other annotations like add text or sticky?
    - is it happening with specific file or with all the documents?
    - Could you please attach a short video showing the issue?

    Thanks,
    Prashant.

  15. 12 votes

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    Prashant . commented  · 

    Hi Shauna,

    From what i understand, you want to highlight probably a word or line but it actually selects a large chunk of data?
    it would be better if you can share a small video of your workflow for us to understand.

    Thanks,
    Prashant.

  16. 1 vote

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    Prashant . commented  · 

    Hi Stephanie,

    Could you please provide below information to help us understand the issue better:-
    - What is the version of Acrobat that you're using?
    - Is there any firewall or network limitation in the system that is restricting Acrobat from accessing internet? I'm asking this because i can see that you're working on Acrobat but you're not showing as signed in.
    - Is this happening with all the files or a single file?
    - How many users are impacted with this issue?
    - What happens if you clear the server profile and clear the credentials from Tracker Preferences

    Also, could you provide us with network logs(using fiddler) and a short video recording depicting the whole workflow.

    Thanks,
    Prashant

  17. 2 votes

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    Prashant . commented  · 

    Hi @kumar,

    Thank you for reaching out.
    The team is aware of this issue and working on the fix.
    We will keep updating you with more information.

    Thanks

  18. 2 votes

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    Prashant . commented  · 

    Hi Dimitris,

    Sorry for the trouble caused!!
    Could you please help us with below information to understand the issue better.
    - Screenshot of General and commenting preferences.(Press CTRL+K and go to
    General section and commenting section)
    - Does this issue happen with all the files or a particular file. if in case this happens on
    a particular file, could you please share that with us.
    - What is the version of Adobe Acrobat/Reader that you are using?
    - What is the OS version?
    - Steps followed to reach the issue.

    Thanks.

  19. 48 votes

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    Prashant . commented  · 

    Hi Emma,
    Thank you for your feedback.
    We do have an open bug for this issue which we are planning to fix in the upcoming releases.
    We will update this thread once the concerned issue is fixed and released.
    Thanks

  20. 1 vote

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    Prashant . commented  · 

    Hi Tom,

    Could you share mentioned below information to help us understand the problem better-
    - What is the version of Acrobat you're working with?
    - Which OS you're using and it's version?
    - As far i understand, The problem is, when you try to password protect a document, it is not happening. Could you confirm?
    - If while trying to perform the above mentioned scenario you're getting any error, then could you share the screenshot of that error message?

    Thanks,
    Prashant.

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