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    Hi Valeria,

    Thanks for reaching out. We are really sorry for the inconvenience you are facing.
    As much as I understand from your post, you want to convert an HTML document to PDF from browser. It is unclear if the document is a locally saved HTML file or an online URL.

    Unfortunately, local HTML files cannot be converted from browser as Acrobat browser extensions only work for online URLs. So you will have to use Acrobat Create PDF tool to convert the file.
    1. Launch Acrobat.
    2. Go to File→Create→PDF from Web Page.
    3. Click on “Browse” button and select the HTML file to be converted.
    4. Click Create.
    If the converted document is not proper (as mentioned by you), please share a sample HTML file with us so that we can check the issue.

    If you want to convert an online URL, you can use Acrobat…

    Valeria GM supported this idea  · 
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    Valeria GM commented  · 

    This is a terrible customer support answer. Do you really think the person who posted the question and spent hours on the phone with customer support didn't try to follow the steps you shared on that link? That's the first thing we do as users trying to fix this problem. I myself have been trying to figure out how to do it and the second step in the instructions is very confusing.

    If I follow the first step, I'm on Firefox. When I try to take the 2nd step, it assumes I'm on Adobe because it says "Click the “Convert to PDF” button in the Adobe PDF toolbar to start the PDF conversion." Which one is it? Should I be on firefox or on adobe? Or is it that there's an Adobe Toolbar on Firefox? See the disconnect between both steps?

    And when I try to create the PDF from Adobe, it creates a 1 page document with just one link.

    When I try finding an adobe add-on for Firefox, it does not exist. The Adobe extension only exists for Chrome but Adobe's instructions specify we need to use Firefox to create a pdf file out of an html file.

    As you can see it's mission impossible. Can somebody provide a helpful answer?