AdminSagrika Khandelwal (Admin, Adobe)

My feedback

  1. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Planned  ·  6 comments  ·  Acrobat for Windows and Mac » Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hi Philip,

    Thank you for reporting this.

    Acrobat is not natively compatible with Apple Silicon devices yet.
    For more details please visit https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

    As a workaround, you can launch MS apps using Rosetta and the add-in should work correctly.
    Instructions to use Office apps with Rosetta: https://support.microsoft.com/en-us/office/use-office-for-mac-with-rosetta-and-apple-silicon-18db14f2-4abc-4d93-96a4-72a01f6e9721

    Regards
    Sagrika

  2. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Browser  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hello there,

    Thanks for reporting this.

    As mentioned above, you are having trouble while using Acrobat extension with latest version of Chrome. Can you please help with some more info regarding this issue?
    1. Can you please elaborate what kind of trouble you are facing while using the browser with Acrobat extension? Does browser respond slowly or is not responsive or is there any other issue?
    2. What is the behavior of Acrobat extension on this version of Chrome? Is conversion working?

    We tried In-House to verify the scenario, but could not observe any performance issues with Chrome 78.0.3904.70 or Acrobat extension 15.1.1.3.

    Please let us know the above info; which can help us to help you better with the issue.

    Looking forward to hear the result from you.

    Thanks
    Sagrika Khandelwal

  3. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Creating PDFs  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Can you please specify the OS and Firefox version you are using?

Feedback and Knowledge Base