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  1. PDFMaker is broken within Microsoft Word for MAC on Apple M1

    8 votes

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    Planned  ·  6 comments  ·  Acrobat for Windows and Mac » Creating PDFs  ·  Admin →
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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hi Philip,

    Thank you for reporting this.

    Acrobat is not natively compatible with Apple Silicon devices yet.
    For more details please visit https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

    As a workaround, you can launch MS apps using Rosetta and the add-in should work correctly.
    Instructions to use Office apps with Rosetta: https://support.microsoft.com/en-us/office/use-office-for-mac-with-rosetta-and-apple-silicon-18db14f2-4abc-4d93-96a4-72a01f6e9721

    Regards
    Sagrika

  2. Fix PDFMaker Toolbar in Autocad 2018. DC PRO 2020.012.20041 no longer works.

    2 votes

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    10 comments  ·  Acrobat for Windows and Mac » Creating PDFs  ·  Admin →
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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hi,

    We have mailed you regarding a probable fix.
    Please check and confirm if it is working.

    Thanks & Regards
    Sagrika

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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hi Brad,

    We have mailed you regarding a probable fix.
    Please check and confirm if it is working.

    Thanks & Regards
    Sagrika

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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hi Brad,

    Thanks for reporting this issue. Our team is working on it and trying to get the fix to you as early as possible.

    Meanwhile, please refer to following KB article for workaround and more info on the issue.
    https://helpx.adobe.com/acrobat/kb/unable-to-open-autocad-2018-on-acrobat-dc-latest-version.html

    Regards
    Sagrika Khandelwal

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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hi there!

    Thanks for reporting this issue. Our team is working on it and trying to get the fix to you as early as possible.

    Meanwhile, please refer to following KB article for workaround and more info on the issue.
    https://helpx.adobe.com/acrobat/kb/unable-to-open-autocad-2018-on-acrobat-dc-latest-version.html

    Regards
    Sagrika Khandelwal

  3. Acrobat extension 15.1.1.3 incompatible with chrome 78.0.3904.70

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Browser  ·  Admin →
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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Hello there,

    Thanks for reporting this.

    As mentioned above, you are having trouble while using Acrobat extension with latest version of Chrome. Can you please help with some more info regarding this issue?
    1. Can you please elaborate what kind of trouble you are facing while using the browser with Acrobat extension? Does browser respond slowly or is not responsive or is there any other issue?
    2. What is the behavior of Acrobat extension on this version of Chrome? Is conversion working?

    We tried In-House to verify the scenario, but could not observe any performance issues with Chrome 78.0.3904.70 or Acrobat extension 15.1.1.3.

    Please let us know the above info; which can help us to help you better with the issue.

    Looking forward to hear the result from you.

    Thanks
    Sagrika Khandelwal

  4. When trying to convert a web page in Firefox, using the .

    1 vote

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    Need Info  ·  1 comment  ·  Acrobat for Windows and Mac » Creating PDFs  ·  Admin →
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    AdminSagrika Khandelwal (Admin, Adobe) commented  · 

    Can you please specify the OS and Firefox version you are using?