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29 results found

  1. Printing using the Acrobat extension just prints random text

    3 votes

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    Need Info  ·  1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Microsoft Edge  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Hi,
    Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
    Can you please share the exact steps to reproduce the issue?
    Also, can you please open these browser settings - edge://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Always download PDF files". If yes, please click on toggle button to disable the same. Now, please try to open PDFs in the Acrobat Viewer and print again.
    Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.

  2. Error in PDF opening

    4 votes

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    Need Info  ·  1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. If possible, Can you please share public url of file on which this issue is being faced ?

  3. Printing issue in Edge extension.

    3 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Microsoft Edge  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Hi Randal,

    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue.

    Frequency of the Issue: Do you encounter the printing issue consistently with all PDFs? If not, could you share a specific PDF file for which you are experiencing this problem?

    Edge Browser Settings: Could you please provide a screenshot of the browser pdf settings? You can access this page by navigating to edge://settings/content/pdfDocuments?search=pdf.
    If the "Always download PDF files" toggle is currently enabled, we recommend turning it off and attempting to print the respective file again.

    If you have any additional details or observations related to the problem, feel free to include them. Thank you for your understanding, and we look forward to your response.

    Thanks,
    Gaurav(Lead QE, Adobe)

  4. In almost every case, the document keeps reloading back to the first page when browsing through it. I keep losing my place. I hate it.

    4 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share document with us (if possible) or any relevant screenshot/recording link for same ?

    Thanks,
    Gaurav (Lead QE, Adobe)

  5. It doesn't appear to load the PDF at all - just blank

    3 votes

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    2 comments  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Microsoft Edge  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We have recently identified and fixed this issue. Please retry the same and do let us know if still the same occurs or any other issues being faced.

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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Hi Tee,

    Sorry for the issue that is being faced !!
    We are constantly putting efforts to improve our extension. It will be really if its possible to share pdf url with us for better debugging and resolution of the problem that you faced.

    Please feel free to share other queries as well.

    Thanks,
    Lead QE, Adobe

  6. Error Loading

    2 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share document with us if possible or any relevant screenshot for same ?

    Thanks,
    Gaurav (Lead QE, Adobe)

  7. PDF leads to crash

    2 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We have recently identified and fixed this issue. Please retry the same and do let us know if still the same occurs or any other issues being faced.

  8. File opened in browser will not display

    4 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Hi Angel,

    Sorry for the issue that is being faced !!
    We are constantly putting efforts to improve our extension. It will be really if its possible to share pdf url with us for better debugging and resolution of the problem that you faced.

    Please feel free to share other queries as well.

    Thanks,
    Lead QE, Adobe

  9. unable to view pdf

    3 votes

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    1 comment  ·  Adobe Acrobat in Browsers » Adobe Acrobat in Chrome  ·  Admin →
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    AdminGaurav Chhabra (Admin, Adobe) commented  · 

    Hi Tegan,

    Sorry for the issue that is being faced !!
    We are constantly putting efforts to improve our extension. It will be really if its possible to share pdf url with us for better debugging and resolution of the problem that you faced.

    Please feel free to share other queries as well.

    Thanks,
    Lead QE, Adobe

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