Settings and activity
29 results found
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5 votes
An error occurred while saving the comment -
0 votes
An error occurred while saving the comment AdminGaurav Chhabra (Admin, Adobe) commented
Thanks for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating this experience must be.
To help us investigate further, could you please share the PDF document you’re experiencing issues with (if it’s not confidential)? This will allow us to better understand the problem and find a resolution.
We’d also be happy to connect over a call to troubleshoot the issue together. Let us know what works best for you, and we’ll do our best to assist you.
Regards,
Gaurav (Team Adobe) -
1 vote
An error occurred while saving the comment Thanks for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating this experience must be.
To help us investigate further, could you please share the PDF document you’re experiencing issues with (if it’s not confidential)? This will allow us to better understand the problem and find a resolution.
We’d also be happy to connect over a call to troubleshoot the issue together. Let us know what works best for you, and we’ll do our best to assist you.
Regards,
Gaurav (Team Adobe) -
2 votes
An error occurred while saving the comment Hi,
Thank you for sharing your feedback, and apologies for the inconvenience. If possible, could you share the PDF link (if not confidential) to help us better understand the issue? This would assist us in diagnosing the problem more effectively.
In the meantime, we are also working on reproducing the issue on our end. Looking forward to your response so we can ensure a seamless experience with the Acrobat extension.Regards,
Gaurav
(Team Adobe) -
0 votes
An error occurred while saving the comment Hi Tyra,
I wanted to follow up on my previous comment regarding the issue you reported. Could you please share more details like pdf link (if not confidential) or a short video/screenshot of the issue? This would help us investigate and resolve it more effectively.
We’d love to ensure a seamless experience with the Acrobat extension and appreciate your time in providing additional information.Looking forward to your response.
Best regards,
Gaurav
(Team Adobe) -
1 vote
An error occurred while saving the comment Thanks for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating this experience must be.
To help us investigate further, could you please share the PDF document you’re experiencing issues with (if it’s not confidential)? This will allow us to better understand the problem and find a resolution.
We’d also be happy to connect over a call to troubleshoot the issue together. Let us know what works best for you, and we’ll do our best to assist you.
Regards,
Gaurav (Team Adobe) -
0 votes
An error occurred while saving the comment We appreciate your feedback and sincerely apologize for any inconvenience caused.
Our viewer has a built-in option to open PDFs in Acrobat (see attached screenshot). If this option isn’t working for you or if you have any other questions, please feel free to reach out.
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7 votes
An error occurred while saving the comment Thanks for sharing your feedback, and we sincerely apologize for the inconvenience this has caused. We understand how frustrating this experience must be.
To help us investigate further, could you share the PDF you’re experiencing issues with (if it’s not confidential)? OR a screen recording/screenshot of the issue being faced ? This will allow us to better understand the problem and find a resolution.
We’d also be happy to connect over a call to troubleshoot the issue together. Let us know what works best for you, and we’ll do our best to assist you.
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7 votes
An error occurred while saving the comment Hi Sanaz,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience. To help us investigate further, could you please provide the PDF URL (if not confidential) or a screenshot/screen recording of the issue?
We’d also be happy to connect with you directly if needed. Our team is continuously working to enhance the product experience, and your input is invaluable in that process.
Looking forward to your response.
Best regards,
Gaurav (Team Adobe) -
1 vote
An error occurred while saving the comment Obrigado por compartilhar seu feedback. Pedimos desculpas pelo inconveniente enfrentado por você. Precisaríamos de mais alguns detalhes para ajudar a investigar seu problema. Você pode compartilhar o URL do PDF (se não for confidencial) para o problema de tela preta enfrentado e também, mudamos o local de download e imprimimos apenas com base na resolução da tela do sistema. Você também pode compartilhar a captura de tela da interrupção do ícone que está sendo enfrentada?
Obrigado pela sua paciência e estamos trabalhando continuamente para melhorar a experiência.
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44 votes
An error occurred while saving the comment Thanks for sharing your feedback, and apologies for the inconvenience caused. To help us investigate and resolve further, could you share the screenshot of popups if possible (which are bothering you) ?
We’d also be happy to connect over a call to help you out in this issue together. Let us know what works best for you.
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1 vote
An error occurred while saving the comment Thanks for sharing your feedback, and apologies for the inconvenience caused. To help us investigate further, could you share the PDF if possible (and if it's not confidential)?
We’d also be happy to connect over a call to look into the issue together. Let us know what works best for you.
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1 vote
An error occurred while saving the comment Hello Adriel,
We are really sorry for the inconvenience caused to you due to this issue. However, we are unable to reproduce the same at our end. Can you please share the document link with us , if its not confidential, so that we can try at our end and debug?
Thanks,
Gaurav
(Adobe Team) -
7 votes
An error occurred while saving the comment Hello Riddhimaan,
We are really sorry for the inconvenience caused to you due to this issue. However, we are unable to reproduce the same at our end. Can you please share the document link with us , if its not confidential, so that we can try at our end and debug?
Thanks,
Gaurav
Adobe Team -
7 votes
An error occurred while saving the comment Thanks for sharing your feedback. Apologies for the inconvenience faced by you. Are you still facing this issue ? If yes, we would require some more details to help investigate your issue. Please let us know if we can connect over call for better debugging for this issue.
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1 vote
An error occurred while saving the comment Děkujeme za vaši zpětnou vazbu a snímek obrazovky!
Omlouváme se za tyto způsobené nepříjemnosti! Neustále pracujeme na zlepšení vašich zkušeností s používáním našeho rozšíření. Pokud je to možné, můžete s námi prosím sdílet tento pdf, protože to opravdu pomůže při lepším vyšetřování a ladění.
Dík,
Gaurav (Lead QE, Adobe) -
9 votes
An error occurred while saving the comment Hi Kassia,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share pdf url if possible ? Also, OS/Browser version details would be of great help.
Regards,
Gaurav -
7 votes
An error occurred while saving the comment Hi Tee,
Sorry for the inconvenience caused due to this issue. Can you please help us with some information on this issue that will help us to debug this further?
Edge Browser Settings: Could you please provide a screenshot of the browser pdf settings ? You can access this page by navigating to edge://settings/content/pdfDocuments?search=pdf on edge browser.Also, If the "Always download PDF files" toggle is currently enabled, we recommend turning it off and attempting to print the respective file again.
If you have any additional details or observations related to the problem, feel free to include them. Thank you for your understanding, and we look forward to your response.
Thanks,
Gaurav
Team Adobe -
9 votes
An error occurred while saving the comment Thanks for your patience. We are glad to let you know that with our latest release on our Chrome Extension, the issue reported by you has been addressed via Share Button in top right corner. Please find screenshot attached for same.
We request you to please try out the experience again on production and let us know if issue is fixed for you.
Hope this helps in addressing the reported issue. We look forward to the continued feedback.
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11 votes
An error occurred while saving the comment Hi Johanne,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share pdf url if possible ? Also, OS/Browser version details would be of great help.
Regards,
Gaurav
(Lead QE, Adobe)
Hi Harry,
We wanted to let you know that the issue you reported has now been fixed. Thank you again for bringing it to our attention and for sharing the details that helped us in debugging.
You should now experience the Acrobat extension working as expected. Please feel free to try it out and let us know if you notice anything unusual.
We truly appreciate your patience and continued support in helping us improve your experience.
Thanks & Regards,
Gaurav
(Team Adobe)