Settings and activity
15 results found
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5 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment AdminGaurav Chhabra (Admin, Adobe) commented
Děkujeme za vaši zpětnou vazbu a snímek obrazovky!
Omlouváme se za tyto způsobené nepříjemnosti! Neustále pracujeme na zlepšení vašich zkušeností s používáním našeho rozšíření. Pokud je to možné, můžete s námi prosím sdílet tento pdf, protože to opravdu pomůže při lepším vyšetřování a ladění.
Dík,
Gaurav (Lead QE, Adobe) -
9 votes
An error occurred while saving the comment Hi Kassia,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share pdf url if possible ? Also, OS/Browser version details would be of great help.
Regards,
Gaurav -
7 votes
An error occurred while saving the comment Hi Tee,
Sorry for the inconvenience caused due to this issue. Can you please help us with some information on this issue that will help us to debug this further?
Edge Browser Settings: Could you please provide a screenshot of the browser pdf settings ? You can access this page by navigating to edge://settings/content/pdfDocuments?search=pdf on edge browser.Also, If the "Always download PDF files" toggle is currently enabled, we recommend turning it off and attempting to print the respective file again.
If you have any additional details or observations related to the problem, feel free to include them. Thank you for your understanding, and we look forward to your response.
Thanks,
Gaurav
Team Adobe -
9 votes
An error occurred while saving the comment Thanks for your patience. We are glad to let you know that with our latest release on our Chrome Extension, the issue reported by you has been addressed via Share Button in top right corner. Please find screenshot attached for same.
We request you to please try out the experience again on production and let us know if issue is fixed for you.
Hope this helps in addressing the reported issue. We look forward to the continued feedback.
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8 votes
An error occurred while saving the comment Hi Johanne,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share pdf url if possible ? Also, OS/Browser version details would be of great help.
Regards,
Gaurav
(Lead QE, Adobe) -
3 votes
An error occurred while saving the comment Hi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
Can you please share the exact steps to reproduce the issue?
Also, can you please open these browser settings - edge://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Always download PDF files". If yes, please click on toggle button to disable the same. Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved. -
4 votes
An error occurred while saving the comment Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. If possible, Can you please share public url of file on which this issue is being faced ?
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3 votes
An error occurred while saving the comment Hi Randal,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue.
Frequency of the Issue: Do you encounter the printing issue consistently with all PDFs? If not, could you share a specific PDF file for which you are experiencing this problem?
Edge Browser Settings: Could you please provide a screenshot of the browser pdf settings? You can access this page by navigating to edge://settings/content/pdfDocuments?search=pdf.
If the "Always download PDF files" toggle is currently enabled, we recommend turning it off and attempting to print the respective file again.If you have any additional details or observations related to the problem, feel free to include them. Thank you for your understanding, and we look forward to your response.
Thanks,
Gaurav(Lead QE, Adobe) -
4 votes
An error occurred while saving the comment Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share document with us (if possible) or any relevant screenshot/recording link for same ?
Thanks,
Gaurav (Lead QE, Adobe) -
3 votes
An error occurred while saving the comment Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We have recently identified and fixed this issue. Please retry the same and do let us know if still the same occurs or any other issues being faced.
An error occurred while saving the comment Hi Tee,
Sorry for the issue that is being faced !!
We are constantly putting efforts to improve our extension. It will be really if its possible to share pdf url with us for better debugging and resolution of the problem that you faced.Please feel free to share other queries as well.
Thanks,
Lead QE, Adobe -
2 votes
An error occurred while saving the comment Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Can you please share document with us if possible or any relevant screenshot for same ?
Thanks,
Gaurav (Lead QE, Adobe) -
2 votes
An error occurred while saving the comment Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We have recently identified and fixed this issue. Please retry the same and do let us know if still the same occurs or any other issues being faced.
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4 votes
An error occurred while saving the comment Hi Angel,
Sorry for the issue that is being faced !!
We are constantly putting efforts to improve our extension. It will be really if its possible to share pdf url with us for better debugging and resolution of the problem that you faced.Please feel free to share other queries as well.
Thanks,
Lead QE, Adobe -
3 votes
An error occurred while saving the comment Hi Tegan,
Sorry for the issue that is being faced !!
We are constantly putting efforts to improve our extension. It will be really if its possible to share pdf url with us for better debugging and resolution of the problem that you faced.Please feel free to share other queries as well.
Thanks,
Lead QE, Adobe
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. Are you still facing this issue ? If yes, we would require some more details to help investigate your issue. Please let us know if we can connect over call for better debugging for this issue.