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  1. Lost Comments: The new app keeps deleting/not saving annotations

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

    An error occurred while saving the comment
    Gerardo Alcaraz commented  · 

    I'm in the same situation, 3 years after this thread. I'm working with a document for the last two days, making comments and highlighting. All be fine, until today. I'm making a presentation of the document that i worked, the first comments and highlights in the first pages of the papper there are, but in the rest of pages, are deleted. What happen! I'm furius because two days of work end in nothing.

    And the worse of all, there is no answer about it. You, the Adobe Acrobat team, are an as*h*les !!!