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1. It does not get delivered to some emails even though they are valid

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   0 comments  ·  Acrobat Web » Send for Signature  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello,

   We are sorry you are experiencing trouble with this feature.

   Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.

   If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:

   1. On the Main page click the "Documents" tab on the top left corner
   2. Click "In progress" under Agreements
   3. Find the agreement you want to do a follow up on, and click on it
   4. On the right hand panel that pops up, scroll all the way down
   5. You will find the "Recipients" section
   6. If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
   7. If they are not listed with numbers, there should be no problem on receiving the email

   Please let us know if there's anything else we can help with

   Thanks,

   Sign in Acrobat Web Team

   Hello,

   We are sorry you are experiencing trouble with this feature.

   Please check the email's spam folder to verify the agreements you are sending are not being forwarded there by mistake.

   If you are not able to find them, please double check if the agreement was sent with Sing in Order on. You can visualize this, following the next instructions:

   1. On the Main page click the "Documents" tab on the top left corner
   2. Click "In progress" under Agreements
   3. Find the agreement you want to do a follow up on, and click on it
   4. On the right hand panel that pops up, scroll all the way down
   5. You will find the "Recipients" section
   6. If the recipients are listed with numbers, an email will be sent to the next recipient only when the previous one has signed the document
   7. If they are not listed with numbers, there should be no problem on… more
   Contracts GreenCape shared this idea  ·  Apr 10, 2024