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Settings and activity

3 results found

  1. Slow

    1 vote
    1 comment  ·  Acrobat Web » Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Alexei,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    Please bear with us while we triage your issue and gather more information to understand the problem better.

    Meanwhile, you can switch to earlier version by following the steps below, 

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    Thanks,

    Sign in Acrobat Web Team

    An error occurred while saving the comment
    AdminJose Carlos Lozano (Admin, Adobe) commented  · 

    Hello Alexei,
    Is this issue still happening to you?
    Best!

  2. Adobe Prepare Form and Signature Issues

    1 vote
    1 comment  ·  Acrobat Web » Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Rita,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
    • Does this happen with any file type?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

    An error occurred while saving the comment
    AdminJose Carlos Lozano (Admin, Adobe) commented  · 

    Hi Rita,
    We are just following up on this matter, is this still happening?
    Best!

  3. Signature Requests going to SPAM folders

    2 votes
    1 comment  ·  Acrobat Web » Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello The Legacy Inspection Group,

    We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team 

    An error occurred while saving the comment
    AdminJose Carlos Lozano (Admin, Adobe) commented  · 

    Hello The Legacy Inspection Group,,
    If the emails are going to the SPAM folder, please mark it as NOT SPAM, then the next time an email from acrobat sign arrives, it will not go to the SPAM folder. We are trying our best to avoid such situation but different email providers have different rules to determine SPAM email.
    Thank you for your comprehension,
    Sign in Acrobat Web Team