622 results found
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Requesting E-signature process
The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.
2 votesHello Chase,
We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.
Thanks,
Sign in Acrobat Web
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Allow me to title my own documents - dont label them all 'binder'
You seem to have made chages to the way Adobe works in a browser when I try to combine files to send for signature - I rename the combined file but it still sends them with the title 'binder' which is incredibly unhelpful.
Please could you revert back to the old system until you resolve this blip.
1 voteHello Angela,
We are sorry to hear you are experiencing problems with the eSign feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause for the name not to be saved correctly.
In the meantime, could you give us more information regarding this issue? Does this happen when you select only one document also? Is this issue consistent on your end?
Thanks,
Sign in Acrobat Web Team
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Request E-signatures no longer enabled in normal feature
It looks like you have removed the ability to send out for signatures in the same project that gets combined and edited. I now have to save the document and then go into the Request E-signatures. This is an awful change that has ruined my morning and frustrated numerous people. Please change it back.
1 voteHello Kane,
We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, and in this case you will find the "Invite to e-sign" button in the "E-sign" tab on the left hand panel after you finish combining and editing your documents.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Please allow to edit the file name in request e-signatures or move the message section higher
On the Request e-signatures - you moved the message to the bottom and it no longer takes the first file name and instead uses a generic "binder" as the title. With this hidden - it is so easy to accidentally send without changing the name. There should be an option to change the file name instead of having to cancel and reset up. I do not care for the new presentation.
1 voteHi Ginette Hartman,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thank you!
Sign in Acrobat Web Team
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e signature
when creating e signature document why have extra page
1 voteHi Marcel,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. Could you help us by giving more details about the issue?
Thanks,
Sign in Acrobat Web Team
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Requesting E-Signature Process
The new format for Requesting E-Signatures is, to put it bluntly, terrible.
Having all of the information you need to enter (email addresses, names, passwords, CC's, message & time frames) to the left side in a very small column is extremely tricky to navigate and takes much longer to do because I'm afraid I might miss something.
We use the e-signature feature quite often for signatures on E-file forms that must be password protected and correct. The process for doing so needs to be much more efficient and clearer as we process them many times a day during tax season.
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1 voteHi Michele,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signers Template with Document Selections
It was nice when you requested e-signatures you had a template which opened allowing you to populate the signatures, title and select your files before being within the document.
I like the changes you have made allow us to edit the signature lists, add, delete and reorganize files.
I really miss the signature-document selection front page template, to the side of the document it is a little crowded and you can easily miss signers.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-signature cc
E-signed documents sent to cc addresses once all signatures are complete
1 voteHi,
We are sorry you are experiencing trouble with the app. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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Request e-signature does not work
Request e-signate button in browser does not work. I tried to contact Adobe support 4 times already, they all are useless. Nobody willing to fix the issue or they say the issue will be fixed and nothing happens. That is the worst experience I ever had communicating with you. That kind of support not acceptable
1 voteHello Anna,
We are sorry you are having trouble with this feature. Could you give us more information about this issue? A screenshot and steps to reproduce the problem will be really helpful to investigate.
Thanks,
Sign in Acrobat Web
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Resending of Signed Agreement
Can enable clear signature and re-send of signed agreements.
1 voteHi Tan Si Yin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?
Thank you!
Sign in Acrobat Web Team
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Agreement Names = binder
Thanks for changing the way you request e-signatures, now I cannot change the Name of the file, or add the details in the message. I can't change the name of the file, and when you can, it just shows the name as binder. I have 3 binder agreements in my recent files, but I dont know what they relate to and neither will the recipients. Dont fix something that isnt broken. how do i revert back to the old Adobe where I can make the relevant changes before the file sends?
1 voteHello Rebecca,
We are sorry you are experiencing trouble with the new eSign feature. We always try to update our product to be the best and cleaner to use, but we understand that sometimes it's hard to adapt to new changes.
Please find attached a video where it shows how to change the name of an agreement before sending it.
We hope it helps!
Don't hesitate on contacting us again if there's any other issue.
Thanks,
Sign in Acrobat Web Team
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Dashboard Signature status
Can you PLEASE return visibility of each document status (signed/not signed) directly in the list of documents?
In fact, a view toggle to sort this list would be fantastic.
You have created more work for your clients by hiding the signature status from the main view.
Please.
1 vote -
email delivery and e-signage not responsive
Adobe sign:
1. When a template is sent out for e-signature:
some recipients do not receive the email notification.
2. Some recipients e-signature does not reflect after signage.
3. The program is slow to load1 voteHello Anina,
We are sorry you are experiencing trouble with the feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us while this issue is resolved.
Don't hesitate on contacting us again if you find any other problem.
Thanks,
Sign in Acrobat Web Team
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Bug during E-Sign
Whenever I am sending a file to be e-signed, the email i initially type in will disappear from the field once I go to type in the person's name! PLEASE FIX THIS! This bug has been happening to myself and coworkers for months now.
1 voteHello Natali,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
In the meantime, could you please provide us with more information regarding this issue? How often does the date requirement happen?
Thanks,
Sign in Acrobat Web Team
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Esignature is too small
When I have to get a signature, sometimes the signature on the phone comes out super small. Perhaps a way to help format the size before finalized. I know it is already "complicated" for those who are not tech savvy, so it may not be possible. Here is an example for info though. Thanks.
1 voteHi Jared,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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New UX sucks!
Your software has been incredibly buggy. It's giving me errors constantly. Also, the new signtaure flow makes no sense. Some documents have the new UX and some have the old. The new is confusing, and the flow is stupid. Why on earth do you enter the email addresses on the left? And why is the field to update the email subject now hidden way down at the bottom? It just sucks and I'm leaving after nearly a decade. You guys really need to get it together.
1 voteHi Mathew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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SIGNATURE BLOCKS UNCLAER
to be able to see which signature block is assigned to whom
1 voteHello Cassandra,
You can distinguish them by looking the color of the field and to know which color is for each recipient you can look at the left panel and select the recipient and it will change the color of the fields in the left panel (see image). Please let us know if you have more questions.
Thanks,
Sign in Acrobat Web Team
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I am getting numerous responses from clients that there is an issue with signing documents that require a date. This adobe plan is too expen
Issues with signing documents that require a date
1 voteHello Christine,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And how often does the date requirement happen?
Thanks,
Sign in Acrobat Web Team
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Slow
This new esignature is horrible. It's slow, with constant issues pertaining to loading the screen. I"ve been trying to get one signature on one page uploaded to be sent out to a client for 10 minutes now and I can't even get it to the point where I can ask for the signature. HELP.
1 voteHello Alexei,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
Please bear with us while we triage your issue and gather more information to understand the problem better.
Meanwhile, you can switch to earlier version by following the steps below,
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
Thanks,
Sign in Acrobat Web Team
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Request e-signature is not working.
Request e-signatures not working
1 voteHi Maya,
We are sorry you are experiencing trouble with Request e- Signatures . Could you help us describe the issues that you are experiencing? So we can track it down and find the source.
Thanks,
Sign in Acrobat Web Team
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