Skip to content
← Share your feedback on Acrobat DC

Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

Need support? Please visit Learn and Support to get started, find quick answers, engage with our vibrant community, and connect with Adobe staff.

Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

The UserVoice feedback pages are for feature requests and bug reports only. If your submission is not a product feature, suggestion or product question, it may be removed. Only upload content that you have permission to use and refrain from posting personal information (home address, phone number, email address, serial number, or credit card information). Spam, content that promotes illegal activity, vulgar or abusive language, or fraudulent or phishing links are not allowed on this platform.

UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Feedback for Document Cloud Web

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

657 results found

  1. Signature Requests going to SPAM folders

    As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
    Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.

    3 votes
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello The Legacy Inspection Group,

    We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team 

  2. Links timing out

    My recipient David Granado cannot open the w9 and direct deposit links i sent him. He says it times out. I tried texting your AI bot, but it's useless. Is this a browser issue from my recipient or are the links bad?

    2 votes
    2 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Brian,

    We are sorry you're experiencing issues. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs with this specific type of documents? Any additional information that you could provide will help us address this issue as soon as possible.

    Thanks,

    Sign In Acrobat Web Team

    Add a comment…


  3. bug position of e signature

    the position of the signature in request e signature is not at the place where the signature field is added to.

    regards
    Michael Frey
    mfrey@tenneco.com

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?

  4. E-Sign Malfunction

    The E-Signature Request function is malfunctioning.
    I cannot place fields. I cannot get signatures correctly. This is incredibly frustrating.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Chris,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

    Add a comment…


  5. Fix New Sign's inability to properly assign fields in templates

    DO NOT force Sign users to use New Sign until is ready; it is not ready now.
    New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
    Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
    My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
    New Sign breaks…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Tim,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. Esign not working

    Your service isn't working. Attempting to upload esigned documents is throwing the attached error

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

    Hello ,

    We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.


    Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  7. Few new useful options and desktop version glitches

    Hello Adobe Team,
    highly appreciate your efforts to continuously improve the product.
    there are couple of points i wanted to bring to your attention.
    1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

    2) I'm an accountant and have to send various types of documents to…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Jay,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  8. to be able to change signatures on mobile phones

    Hi there,
    On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hello,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  9. Resending of E-sign Request

    Resend e-sign request

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Ash,

    We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

    • Does it happened with an specific file?
    • Does it happened with an specific recipient?
    • Could you provide a screenshot or the document were you are seeing this?

    Any information that you can provide will be really useful to triage and fix this issue.

    Thanks,

    Sign in Acrobat Web 

  10. Inconsistent request e-signatures?

    Hello - for Adobe E-sign, I am confused as to why when i click request e-signatures, the platform looks different each time - see attached photos. Can this be more consistent?

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  11. E-signature

    It is ridiculous to waste time to find it out e-signature feature and sending it to get sign.
    I endup using Dropbox for signature.
    Just advertisement, improve it.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kumud,

    We understand you are encountering some troubles with Acrobat Web app. We apologize for any inconvenience this may cause.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  12. Editable ESign Recipients

    Please allow us to edit or delete an email / name once we have added one without having to delete and restart the entire transaction (For example, if we are sending to multiple recipients and one email bounces back, please give us the ability to edit that document instead of restarting)

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  13. E-Signature Signing Order

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires…

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  14. Title of the documents for e-signature

    Hello, when we send multiple documents for e-signature, the file name by default appears as "binder agreement". I always rename it to the name I would prefer however, the edited name is never accepted. The documents once sent for e-signature will revert back to "binder". Can this be resolved? It appears very weird that the client receiving the document for signature receive it as "binder" for signature.

    2 votes
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Shrenik,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Does this happen with any file type?
    • Does this happen only with multiple files?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  15. Fix your servers

    Please fix/update your servers. I'm extremely frustrated in getting this message when I'm trying to send documents for signature.

    auth.services.adobe.com refused to connect.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  16. Adobe Prepare Form and Signature Issues

    Since you updated it has broken prepare a form. I can no longer save a pdf with any field (initials, signature, date, ect.) other than text and than request signatures from that saved pdf. It won't change the field from text to literally anything else.

    1 vote
    1 comment  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Rita,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
    • Does this happen with any file type?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. signature recovery

    I have had multiple documents cutoff signatures when E-signing. I am wondering if someone could help me figure out why and get the signatures to show up.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Jon,

    We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:

    • Does it happened with an specific file?
    • Does it happened with an specific recipient?
    • Could you provide a screenshot or the document were you are seeing this?

    Any information that you can provide will be really useful to triage and fix this issue.

    Thanks,

    Sign in Acrobat Web Team

  18. How can I edit pdf

    How can I edit

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Sam,

    If you are trying to modify an agreement it will not be possible since it is already signed and approved. You will need to use a copy of the file that wasn't signed or approved.

    Hope this helps!

    Sign in Acrobat Web Team

  19. E-Signature not working

    Please fix system so that E-Signatures can be sent.
    auth.services.adobe.com refused to connect.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  20. The new e-sign procedure is bad.

    Whatever changes you made to the e-signature process is altogether bad and annoying.

    1 vote
    0 comments  ·  Send for Signature  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Peter,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

← Previous 1 3 4 5 … 32 33
  • Don't see your idea?