690 results found
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Acrobat Web App > Request e-signatures choosing a template pulls up the totally wrong one
There's a bug under E-sign > Request e-signatures. When I choose a template and then proceed to the next dialog, 80% of the time it chooses a totally different template than the one I selected. See attached screen recording.
1 voteHello Seth,
We’re currently reviewing the issue, but we’d appreciate your help in understanding it more thoroughly.
Could you please share the specific steps you took leading up to the problem? This information will help us identify the root cause more efficiently to fix it as soon as possible.
Thank you in advance for your cooperation!
Best regards,
Sign in Acrobat Web Team
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Hate new interface
this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating
2 votesHello Simon,
We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:
- Press Command (⌘) + Z on macOS to undo.
- Press Ctrl + Z on Windows to undo.
- Right-click the field and select "Delete Field".
- Click the field and press the Delete key on your keyboard.
We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Issues with system
I think there is a bug in the system because me and multiple other people on my team have been unable to upload documents and request e-signatures. It will let us get in a little bit and then it will glitch.
1 vote -
Adobe eSign version inconsistencies
I’ve been using the Adobe app to send out e-signatures, but the version keeps changing. About once a month, I get logged out, and each time it reverts to a different version. At the moment, it’s gone back to the older version, and I wasn’t able to update the recipient's name when sending the documents. I’ve tried looking for a solution online but haven’t had any luck—it’s been really frustrating.
1 vote -
Prompt to change document name
It would be really helpful if Adobe would prompt me to change the name of documents I'm sending for signature if they're based on templates. I usually don't remember to do this and only think of it when I see Adobe's notification that "binder" has been sent for signature. I've got a bunch of documents named binder in my list now and it's hard to tell what they are without opening each one.
1 vote -
Templates Broken/Placement of Send Button/Edit Document Name
This new update is not good. I miss being able to toggle back to the old view.
Our templates do not behave as they should, and throw in extra fields, the disable and enable when they pick an option does not work.
Where you can rename the document before you send it is hard to notice, wish that was more visible.
The placement of the Send button underneath where you edit the field is terrible; that's a natural place to put a Save on your edits, so we've sent so many mid-edit.
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Adobe E-Sign Unreliable and Cannot be Used Professionally After Forced Update to AI Powered Version
Adobe Esign is completely unusable in a professional setting since the AI change. Text boxes, checkboxes, and other fields are randomly wiped by the system after I hit send. I've typed this out three times now but your abysmal feedback form keeps deleting my text too, so apologies for the terse tone. I've had much more detailed versions in the past but this is what you're getting now. See the attached pictures for a form pre-submission that has many checkboxes checked, then the view in the Adobe E-sign interface showing those checkboxes still checked immediately before I push the send…
1 voteHello,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I n
Missing file download from bulk sign. Following recent update, the ability to download individual files from a bulk sign is missing. Now I need to send 40+ individual invoices for signing when before it was only 2 bulk signs and I could then download the files. Please help bring this back or help me find the function for it.
1 voteHello Gordon,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please tell us the specific steps you took in order to face this issue? Also, if you could record a video or take a screenshot it would help a lot!
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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[ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures. is invisible
[ ] By signing, I agree to this document, the Consumer Disclosure and to utilize electronic signatures.
This box is invisible to clients over 70 years of age. Please make this acknowledgement more visible. Clients click on the nearby click to continue button 100s of times and get frustrated.
1 voteHi Brandon,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request. We are currently reviewing this request.
Sign in Acrobat Web Team
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New Esignature is terrible.
The new version of Esignatures is terrible. Continually crashing, crashes when adding additional pages, name of document not easily accessible. reminders not accessible.
1 voteHi Cailean,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
Could you please help us with a screenshot or a video when any of these issues happen? It will help us a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Blank Space for Name Made Cleaner
Have the box for Firt Name Last Name show to filler/signer when filling a web form. Upon submission of the form autofill the signer's First Name Last Name & Email from the form to confirm they are the same.
Subsequently, offer myself/the client an option to have filler/signers required to enter their Name and Email so that the form autofills those spots on the form.Our applicants are confused when they are not able to enter their name because it shows a blank space, and oddly enough it shows the email spot. We have it set to this likeing for…
1 voteHello Nichole,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Zack Moss towards stay with Bengals once remodeling agreement
We've acquired a question growth for the Cincinnati Bengals in advance of the NFL accordance towards NFL Community insider Mike Garafolo, the Bengals will hold operating again Zack Moss soon after a deal , who was signed as a no cost consultant as a result of the Bengals within just the 2024 offseason in the direction of switch Joe Mixon, obtained 242 yards upon 74 rushes and scored 2 touchdowns inside of 8 online games 6 starts off). He way too trapped 23 passes for 187 yards and a ranking. He'll input the 2025 period at 27 decades of age…
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Clients stuck, can't find or click AGREEMENT [box]
A decent percent of my customers are unable to find the box at the bottom of the page which must be checked before click the click to sign button. Many forms have had to be printed and many miles driven in order to bring conncect these forms to clients for manual signature. Please make the Agreement box easier for everyone to see if it needs to be checked. Or change it into a button people can click on it to continue. As of now they just keep clicking the click to sign button over and over without ever seeing the…
1 voteHello Brandon,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Manage In Progress when only CC'd
I have a person that is seeing someone else's form in their manage tab under the in progress section. The person is CC'd on the form, but we have not seen this happen before. Can you please help me understand why this is happening?
1 voteHello Brandy,
Thank you for reaching us regarding this behavior. At the moment we are reviewing this issue, we appreciate your patience and cooperation. We'll get back to you as soon as we finish with this process.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Signature Requests going to SPAM folders
As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.3 votesHello The Legacy Inspection Group,
We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Filtering
Hi, please add filters with Documents, which are being sent by ME , and REJECTED or REQUIRED ADDITIONAL ACTION , these should be some how monitored, otherwise, all becamomes COMPLETED agreements,i
1 voteHello Farkhod,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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send for signature is incredibly buggy and leads to redo of work/waste of time
The page crashed and when I restarted it removed all the forms I added... this product is very slow and buggy
1 voteHello Justin,
We are sorry you are experiencing trouble with this feature.
Could you please tell us more about this behavior? Does it happen all the time or just with some documents? Which browser do you use?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Allow roll back to old version of E-sign
Can we please have the old version of E-sign back. We keep getting these updates forced on us and up till now have been able to roll back to the old version. The old version was more user friendly than the current version. We're looking at other providers with a view to moving when our current subscription is expiring
1 voteHello Mr. Wilks,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Document stuck in waiting to prefill and will not allow me to cancel the agreement
I am having this same issue. It still does not work. I have sent out a document and it is stuck in the waiting for me section and will not let me delete it. Support was not able to help
1 voteHello Adeleta,
We are sorry you are experiencing trouble with the new experience. If you want to hide an agreement in a "Pre-fill" state you can always:
1. Go to Documents -> Agreements -> Waiting for you
2. Select the agreement you want to hide.
3. Click on "Hide Agreement" on the Right Hand Panel. We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Pésima actualización
Buenas tardes.
La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.1) Hay que hacer más clics para abolutamente todo.
2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.
3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.
Sería una buena idea poder creer un template de las opciones, por ejemplo:
1) Que por defecto se tenga que firmar en orden.
2) Que por defecto solicite x cantidad de firmantes y…
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
We hope you find this answers useful:
2.The best way to edit the name of the files "binder1" is opening "add message" you will be able to edit the name of the agreement before sending it. Or you can also edit the name by clicking on the name of the agreement that is on the top of the screen and click on the pencil icon.
3. You should be able to drag and drop multiple files or select multiple files at once. If not. You can let us know the steps you follow and we can help triage the failure to solve it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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