707 results found
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Make setting chasers and reminders easier - it's very hard
Adobe Sign is not easy to use when chasing signatures that are missing. When I open a document having logged in, there should be an obvious button to click to chase missing signatures. Gemini says there should be a Manage Tab, but I can't see it
1 voteHello Matthew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Esign down
The esign feature is down.
1 voteHello Anna,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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Better edit / cancel options after initiating agreement
Sometimes I need to change who the recipient is (I know the original recipient can change it but I can't always depend on them to do it - sometimes they just ignore the document and reminders), or realize I need to edit a template or something after I've initiated an agreement. But your system doesn't allow me to edit anything after I've clicked to use the agreement. I can't even cancel it at that point, all I can do is hide it. It would be much more helpful if I could cancel the agreement in the prep state even before…
1 voteHi Rachel,
Thank you for sharing your feedback with us. We understand how important flexibility is when managing agreements.
Currently, here are the available options:
- Change recipients on an in-progress agreement: Go to Documents > Agreements > In Progress, select the agreement, and in the bottom part of the right-hand panel you can update the recipients.
- Cancel an in-progress agreement: From the same location (In Progress), select the agreement and click Cancel in the right-hand panel.
- Delete a draft: Go to Documents > Agreements > Drafts, select the draft, and click the trash bin icon in the right-hand panel.
- Delete a completed agreement: Go to Documents > Agreements > Completed, select the agreement, then under Actions > See More, choose Delete.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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"binder" default title is horrible
Your new request signatures format (changed maybe a year or more ago) is garbage. The way it was was better. There is no good reason for the default agreement title to be "binder". Before your horrible update, the default title was the name of the first document, and it was on the same page as the documents upload and organization. The default "binder" title is stupid, and I've had to cancel professional agreements out of sheer embarrassment because the title was "binder". You made an update, and you made things worse. This must get fixed, this is a terrible bug.…
1 voteHello Peter,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Template Renaming is Easily Missed Now
Before the upgrade, we used to be able to edit the name of the file in an area that was visible where we also input emails. Now it's tucked away at the top and easy to forget to edit the template name. This makes things harder to track as we send out multiple templates that end up having the same name. It would be nice to have a final step where you can see what the recipient will see in the email, so we can make adjustments before sending.
1 voteHello Tasi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Error preparing documents for e-sign.
having lots of trouble with esign feature. it won'k allow me to use templates that have been used for more than 3 years now. keeps giving error message even after reformatting document and reuploading.
1 voteHello,
Thank you for bringing this to our attention. We understand how inconvenient it is when using templates. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
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Individual notifications for bulk-sends
Could you provide an option to be notified every time someone signs an agreement that was sent as a bulk-send? At the moment you only receive a notification when the first and the last one is signed. Thank you!
1 voteHello Sabella,
Thank you for your suggestion. We understand how helpful it would be to receive notifications for each signature in a bulk send. We will review your request and take it into consideration as we work on improving the notification experience for all users. Your feedback is greatly appreciated.
Sign in Acrobat Web Team
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ESIGN keeps turning itself on
I do not need 100% ESIGN compliant signatures and my settings keep getting reset to use them. Please fix this!
1 voteHello Ken,
Thank you for bringing this to our attention. We understand how inconvenient it is when your e-signature preferences reset automatically. To help us better understand the issue, could you share the specific steps you take or any patterns you’ve noticed when this happens? If possible, screenshots of the behavior would also be very helpful. Your feedback is valuable and will help us improve the overall experience.
Sign in Acrobat Web Team
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Reloading forever when Form filler is added
this last update is a bust, it continues to kick me out, reloading, not recognizing adding a form filler, like 10 times over, its so frustrating!
1 voteHello Zuriel,
Thank you for sharing your experience with the latest update. We’re very sorry for the frustration caused by the repeated logouts, reloads, and issues with the form filler. Please know that we are actively reviewing these problems and working to improve stability and reliability. To help us better understand and address the issue, could you share the specific steps you take or any patterns you’ve noticed that trigger these problems? Your feedback is extremely valuable as we work toward a smoother experience.
Sign in Acrobat Web Team
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ESign crashes
This program crashes frequently when I use the ESign tool.
1 voteHello Chelsey,
Thank you for letting us know about the crashes you’re experiencing with the ESign tool. We’re sorry for the inconvenience this has caused. Please know that we are actively reviewing these issues and working to improve stability so that the experience becomes smoother and more reliable. To help us better understand the problem, could you share the specific steps you take or any particular actions that seem to trigger the crash? Your feedback is very important to us.
Sign in Acrobat Web Team
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Acrobat Web App > Request e-signatures choosing a template pulls up the totally wrong one
There's a bug under E-sign > Request e-signatures. When I choose a template and then proceed to the next dialog, 80% of the time it chooses a totally different template than the one I selected. See attached screen recording.
1 voteHello Seth,
We’re currently reviewing the issue, but we’d appreciate your help in understanding it more thoroughly.
Could you please share the specific steps you took leading up to the problem? This information will help us identify the root cause more efficiently to fix it as soon as possible.
Thank you in advance for your cooperation!
Best regards,
Sign in Acrobat Web Team
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Improve Bulk Send Error Messaging
UI spins indefinitely after bulk send. Network shows POST /api/rest/v6/megaSigns → 429 THROTTLINGTOOMANY_REQUESTS with body { "retryAfter": 76918, "message": "…try again in 22 hours." }. Region na4. Please surface this message to users and disable the send button until the window resets. (Include timestamp, account email, and the Request/Trace-ID from response headers if present.)
1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Adobe Errors Request Signature
Not able to request signature, keep getting an error that states file has been unshared or deleted while I am trying to upload
1 voteHello Nick,
We are sorry you are experiencing trouble with request signature. We are currently reviewing the issue. Meanwhile, is it possible that the document that failed to opened was shared with you by another user? If it was, there's the chance of the original user restricting access to the document, thus not letting you us it.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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eSignature UI/UX is ****
The UX and UI for eSignature is an absolute garbage.
1 voteHello Michael,
Thank you for your feedback. Which are some of the specific aspects of the UI/UX that you would enjoy seeing changed? We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will consider your feedback during development.
Sign in Acrobat Web Team
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Problems with updates to Request e-signatures
Here is a list of complaints I have about the changes for sending docs for signature:
My templates lost some integrity during the transition.
When I select templates to add to a document, they aren’t the ones that load
It’s more difficult to arrange file order when adding many files and they don’t stay in that order, meaning you have to delete the file and start over.There’s no easy way to cancel a document if you discover an error at the pre-fill step.
It’s more difficult to add myself as signer for templates. I have to type my address…
1 voteHello Sabrina,
We’re sorry for the inconvenience you’ve experienced. Please know that the issues you’ve raised will be reviewed by our team as we work to improve the product and provide a better experience for our users.
Best regards,
Sign in Acrobat Web Team
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Adobe Sign cannot handle 22 signatories and confuses fields allocated to signatories
When I try and load a document for signature by 22 signatories in Adobe Sign, it creates issues where it confuses signatories and fields; even though I've checked these twice. I'm not on the enterprise edition and for that reason I can't modify fields whilst the document is circulating for signature. It would be helpful if this functionality did not only extend to the enterprise function as the rest of us need to use this modification functionality too.
1 voteHello Michelle,
We are sorry you are experiencing trouble with the e-sign feature. We are investigating your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
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UNSTABLE !!
Why does this always crash when setting up documents for e-sign! It is so unstable, I spend too much time setting up a doc for signature and then a stupid message pops up saying sorry something went wrong - not good enough, such a waste of time!
1 voteHello Catherine,
We are sorry you are experiencing trouble with the e-sign feature. We are investigating your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
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Hate new interface
this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating
2 votesHello Simon,
We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:
- Press Command (⌘) + Z on macOS to undo.
- Press Ctrl + Z on Windows to undo.
- Right-click the field and select "Delete Field".
- Click the field and press the Delete key on your keyboard.
We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Issues with system
I think there is a bug in the system because me and multiple other people on my team have been unable to upload documents and request e-signatures. It will let us get in a little bit and then it will glitch.
1 voteHello Brandy.
Our developers have requested further information regarding the issue you have been experiencing. This will allow the team to better find and fix the issue.
Thanks,
Sign in Acrobat Web Team
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Adobe eSign version inconsistencies
I’ve been using the Adobe app to send out e-signatures, but the version keeps changing. About once a month, I get logged out, and each time it reverts to a different version. At the moment, it’s gone back to the older version, and I wasn’t able to update the recipient's name when sending the documents. I’ve tried looking for a solution online but haven’t had any luck—it’s been really frustrating.
1 voteHello Nathan,
Thank you for letting us know about the difficulties you’ve been experiencing. We’re sorry to hear about the repeated logouts and version changes—it sounds frustrating. We are reviewing this case, but in the meantime, could you let us know if this issue is still happening for you with the most recent version? Your feedback is very valuable, and we want to make sure we can track and address it as we continue working on improvements.
Sign in Acrobat Web Team
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