114 results found

1. Links timing out

   My recipient David Granado cannot open the w9 and direct deposit links i sent him. He says it times out. I tried texting your AI bot, but it's useless. Is this a browser issue from my recipient or are the links bad?

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   2 comments  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Brian,

   We are sorry you're experiencing issues. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs with this specific type of documents? Any additional information that you could provide will help us address this issue as soon as possible.

   Thanks,

   Sign In Acrobat Web Team

   Add a comment…

   
   

2. Esign not working

   Your service isn't working. Attempting to upload esigned documents is throwing the attached error

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   Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

   Hello ,

   We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.

   
   

   Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

3. feedback for esign

   I am very unsatisfied with this product. Took me over an hour and the use of a YouTube tutorial to figure out how to use the esign feature. If I am paying for a product, I expect it to be user-friendly.

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Susan,

   We are sorry you are having trouble with this feature. Could you provide more details about what could we chance to improve your experience using e-sing?

   Thanks,

   Sign in Acrobat Web Team

4. How can I edit pdf

   How can I edit

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   Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

   Hello Sam,

   If you are trying to modify an agreement it will not be possible since it is already signed and approved. You will need to use a copy of the file that wasn't signed or approved.

   Hope this helps!

   Sign in Acrobat Web Team

5. 100 page limit

   Why is the product limited to a maximum of 100 pages when inviting someone to e-sign a document?
   This is extremely unhelpful and means i'll have to consider other applications to obtain digital signatures.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Tom,

   The limitation of a maximum of 100 pages when inviting someone to e-sign a document is a part of the transaction limits set by Adobe Acrobat Sign. These limits are designed to ensure optimal performance and accommodate normal usage volumes. Specifically, the page limit per transaction is set to 100 pages for most service levels, such as Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business).

   This restriction helps maintain the efficiency and reliability of the e-signature process by preventing excessively large documents from causing delays or errors during the signing process.

   To remove the 100-page limit when inviting someone to e-sign a document, you would need to upgrade your Adobe Acrobat Sign plan. The page limit per transaction varies depending on the service level of your account. For most standard plans like Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business), the limit is set at 100 pages per transaction. However, if you upgrade to an enterprise-level plan, such as Acrobat Sign for Enterprise (ETLA or VIP), the page limit increases to 500 pages per transaction.

   Here are the steps you can consider:

   1. Upgrade Your Plan: Contact Adobe sales or your account representative to discuss upgrading to an enterprise-level plan that supports a higher page limit.

   2. Review Your Current Plan: Check your current Adobe Acrobat Sign plan details to confirm the page limits and see if there are any options for increasing the limit within your existing plan.

   3. Consider Document Splitting: If upgrading is not feasible, consider splitting your document into smaller parts that comply with the current page limit and sending them as separate transactions.

   These steps should help you manage larger documents more effectively within Adobe Acrobat Sign.

   
   

   Please find this following link useful:

   • Understand transaction limits

   
   

   If you have any further questions or concerns, please do not hesitate to contact us.

   Best regards,

   Sign in Acrobat Web Team

   Hello Tom,

   The limitation of a maximum of 100 pages when inviting someone to e-sign a document is a part of the transaction limits set by Adobe Acrobat Sign. These limits are designed to ensure optimal performance and accommodate normal usage volumes. Specifically, the page limit per transaction is set to 100 pages for most service levels, such as Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business).

   This restriction helps maintain the efficiency and reliability of the e-signature process by preventing excessively large documents from causing delays or errors during the signing process.

   To remove the 100-page limit when inviting someone to e-sign a document, you would need to upgrade your Adobe Acrobat Sign plan. The page limit per transaction varies depending on the service level of your account. For most standard plans like Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business), the limit is set… more

6. Garbage

   THIS NEW ESIGNATURE is total over engineered trash. What are you thinking? Every "new" item you introduce is some engineer billable justification garbage. I want and only need a simple way for people to input and sign items. You have made this now garbage and I will be googling "simple pdf signature tool" and subscribing to them.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Lon,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:

   1.   Click on your profile icon.

   2.   Select "Settings".

   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

7. The new e-sign procedure is bad.

   Whatever changes you made to the e-signature process is altogether bad and annoying.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hi Peter,

   We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

   If you still prefer to use the earlier version you can revert back by following these steps:

   1.   Click on your profile icon.

   2.   Select "Settings".

   3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

   This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

8. Toggle default save signed document history

   We should be able to choose the Default action (Toggle) if we want to-be-signed documents to autosave to Adobe account and/or choose on demand for any particular document. Currently, everyone using that Adobe account has access to any files ever sent/received to-be-signed over however many past years. That may include documents with confidential information. Potentially confidential files from past employees/employers, past students/teachers, past friends/family to whoever currently has access to the Adobe account.

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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Joel,

   Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.

   As a workaround you can always use the "Send in Bulk" tool, which does have a password protection, just follow the next steps, and also check the video attached:

   • Use any entry point named "Send in Bulk" and add the desired file to be sent
   • Add the required recipients
   • Add an access password under "Agreement settings"
   • Modify the document with as many fields as needed
   • Send the agreement

   This way, in your account, your document is protected from anyone who does not have the password.

   Sign in Acrobat Web Team

9. Pdf

   Strong protect

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   0 comments  ·  Fill & Sign  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Shahajadpur Khobor potidin,

   Thank you for reaching out, could you please explain your issue further?

   Thanks,

   Sign in Acrobat Web Team

10. Get a complete UX overhaul. implement useful online help. AI maybe?

    I need to cancel this signature request. I don't see how to do so. It's extremely difficult to to use the Adobe sign product. I'm very frustrated. This is impacting my business. I am actively researching alternatives to Adobe.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Peter,

    We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause. 

    You can cancel any requested agreement by following the next steps:

    • On Home page click "Documents" tab in the upper left corner
    • Then on the Left Hand Panel, under Agreements click "In Progress"
    • Find the Agreement that needs to be canceled and click on it
    • On the Right Hand Panel click "Cancel"

    You will find as well a video of the process in this comment.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

11. what is wrong with you?

    How could anyone at your company possibly think the new Adobe Sign interface is better? Do you not have eyes and brains? Dear god. you had something that worked and was well regarded - the new system is complete trash.

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    Gathering Feedback  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Duncan,

    We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, we apologize for any inconvenience this may cause. What is the feature that is not working as you expect it? 

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Acrobat Agreements Page Needs Work

    Why is the agreements page so vague and confusing? The only status updates I see is if an agreement has been opened - shouldn't there be a display that indicates that the agreement has been signed (or at least what stage it's in)? And why does the app create a "legacy" version of the document?

    Also, I'm seeing agreements from last year that are now mixed in with more recent agreements (so I'll be scrolling and see 2024 2024 2024 2023 2023 2024 2024. Why is that?

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello!

    Thank you for your feedback. Make sure you are under All agreements in Documents page, here you can see the status of your agreement, the date that was modified which you can click to sort them how you want. As seen in the attached screenshot.

    Another point you mention is the existent of legacy agreements, this shows when the agreements was made in the legacy version of Request Signature, if you use templates with unsupported features in the new version it will create them in the old one.

    Please let us know if you have any other question and feedback.

    Thanks,

    Sign in Acrobat Web Team

13. Signature Missing pop up should be overrideable

    The "Signature Field Missing" pop up doesn't allow me to override and move forward. There is a bug there. I have a signature field just not where the Adobe AI feels like I should have one and I need to override it - I do not want a random signature placed on the last page

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Samantha,

    We are sorry you are experiencing trouble with this feature. Usually when that pop up shows up is because a signer doesn't have a signature field, could you verify this? In case you don't want a signature from a recipient, you can change the role to approver. Please check the attached video and let us know if this resolved your issues.

    Thanks,

    Sign in Acrobat Web

14. Over all nice book to acquire basic knowledge if you could add technological approach for young learners in this book means even more useful

    Collect Feedback from the Various kind people try to get different perspectives.
    Analyze if the changes had any positive impact.Find out how you can improve the point even more . give discounts to buyers for selling more number of books affordable rate of books also matters. Approach this kind of books in educational institutions for the reachability. Selling of this book in online websites also beneficial.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Vinothini,

    Thank you for your comments! We appreciate your interest in helping us improve our product as we are always looking for ways to improve.

    Sign in Acrobat Web Team

15. Request E-signatures no longer enabled in normal feature

    It looks like you have removed the ability to send out for signatures in the same project that gets combined and edited. I now have to save the document and then go into the Request E-signatures. This is an awful change that has ruined my morning and frustrated numerous people. Please change it back.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kane,

    We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, and in this case you will find the "Invite to e-sign" button in the "E-sign" tab on the left hand panel after you finish combining and editing your documents.

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

    
    

16. Make E-sign more user friendly

    What is being done to make e-sign more user friendly? I have had two customers within the past week who thought they signed a doc I sent, but I never received the signed version. Please work on making this more user-friendly, since it's a big time suck having to walk people through the process

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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

17. Bug Found - Multiline Text Field

    RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

    -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

    -Create webform by upload that PDF with the Multiline Text Field

    -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar appears to indicate you are entering text beyond the display limit of the box

    -Submit the webform

    -Check the completed webform and see that not all of the lines appear in the completed form

    Note that when a Multiline Text Field is created during the webform creation/webform editing workflow within acrobat.adobe.com, submitted text in that Multiline Text Field is resized to fit the box when the webform is submitted. So you can view a form submission as long as there weren't too many lines for the text to resize small enough.

    Opinion: While regular PDF form creation workflow from within Acrobat's desktop software is definitely power-user centered, it seems that the Webform workflow is supposed to be more approachable to those who don't have as much experience with Acrobat. I think having an option worded like "Limit number of lines to height of textbox" or "Disable Scrolling for this field" would greatly improve the user experience. I was able to find a script that does this, and I knew how to use that script, but I don't believe that many people who use these Webforms will know how to get around this situation. The script in question:

    var myDoc = event.target;

    var f = myDoc.getField("Form[0].SubForm[0].TextField1[0]");

    f.doNotScroll = true;

    RE: BUG FOUND - Webforms that are created from a PDF which already have Multiline Form Fields inserted do not display entire text in the form when filled out. Works as expected when Multiline Text Field is created while creating the webform on the acrobat.adobe.com website.

    -Create a Text Field in a PDF, set it to Multiline from within Acrobat Pro

    -Create webform by upload that PDF with the Multiline Text Field

    -Fill out the webform and create new lines within the Multiline Text Field by hitting enter and adding text to each line, making sure that a scroll bar… more

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    1 comment  ·  Fill & Sign  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello John,

    Thank you for your detail information, we have review this issue and seems to be an intended behavior. Please feel free to leave any feedback again.

    Sign in Acrobat Web Team

18. Resending of Signed Agreement

    Can enable clear signature and re-send of signed agreements.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Tan Si Yin,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request, just one small ask, could you please tell us more about this idea of yours?

    Thank you!

    Sign in Acrobat Web Team

19. Agreement Names = binder

    Thanks for changing the way you request e-signatures, now I cannot change the Name of the file, or add the details in the message. I can't change the name of the file, and when you can, it just shows the name as binder. I have 3 binder agreements in my recent files, but I dont know what they relate to and neither will the recipients. Dont fix something that isnt broken. how do i revert back to the old Adobe where I can make the relevant changes before the file sends?

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Rebecca,

    We are sorry you are experiencing trouble with the new eSign feature. We always try to update our product to be the best and cleaner to use, but we understand that sometimes it's hard to adapt to new changes.

    Please find attached a video where it shows how to change the name of an agreement before sending it.

    We hope it helps!

    Don't hesitate on contacting us again if there's any other issue.

    Thanks,

    Sign in Acrobat Web Team

20. Stick with the old format -- If it ain't broke, don't fix it.

    The new format/visual that comes up when clicking "USE TEMPLATE" is cluttered and messy. The old format was much cleaner when dropping in text fields on a form template before sending out for signature. It was a much better format when the customer email info and email message was shown in the second screen/page before sending. With those two separate pages now being combined in the left side menu bar, it clutters the process and makes it more time consuming -- runs much slower than ever.

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    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Scott,

    We are sorry you are experiencing trouble with the new feature. We know you will like this new format since it makes things a lot easier! Please consider on giving it another try!

    We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team