121 results found
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So glitchy
Very glitchy and slow software. When trying to e-sign to two recipients crashes everytime.
Not user friendly.
Bad value for money when everything is slow and tedious if even possible to complete before it crashes.
1 voteHello Charlotte,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced. Your feedback is very important, and we want you to know that we are actively working on improvements to ensure a smoother and more reliable experience.
In the meantime, you may find that trying an incognito/private browser session or clearing your cache can help reduce crashes while we continue to make updates. We truly appreciate your patience as we work towards delivering a better experience for you and all our users.
Sign in Acrobat Web Team
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improvements needed
The auto-place fields makes the same mistakes on every one of these documents. Where it says "printed name" it inserts text instead of recipient name. Where it literally says TItle, it inserts text instead of my title. I only want it to insert date of signing, not date, and these fields seem to be assigned randomly. There needs to be a way to train this so that it does subsequent documents correctly. I have about 250 of these to send out and it should be so much faster than it is.
1 voteHello Janet,
We’re sorry for the frustration this issue has caused. Thank you for sharing the details about the auto-place fields. To help us better understand and resolve the problem, could you please provide a short video or screenshots showing how the fields are being inserted incorrectly? Your input will help our team work on improving the feature so it behaves correctly in subsequent documents.
Best regards,
Sign in Acrobat Web Team
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Adobe Errors Request Signature
Not able to request signature, keep getting an error that states file has been unshared or deleted while I am trying to upload
1 voteHello Nick,
We are sorry you are experiencing trouble with request signature. We are currently reviewing the issue. Meanwhile, is it possible that the document that failed to opened was shared with you by another user? If it was, there's the chance of the original user restricting access to the document, thus not letting you us it.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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eSignature UI/UX is ****
The UX and UI for eSignature is an absolute garbage.
1 voteHello Michael,
Thank you for your feedback. Which are some of the specific aspects of the UI/UX that you would enjoy seeing changed? We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will consider your feedback during development.
Sign in Acrobat Web Team
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Adobe eSign version inconsistencies
I’ve been using the Adobe app to send out e-signatures, but the version keeps changing. About once a month, I get logged out, and each time it reverts to a different version. At the moment, it’s gone back to the older version, and I wasn’t able to update the recipient's name when sending the documents. I’ve tried looking for a solution online but haven’t had any luck—it’s been really frustrating.
1 voteHello Nathan,
Thank you for letting us know about the difficulties you’ve been experiencing. We’re sorry to hear about the repeated logouts and version changes—it sounds frustrating. We are reviewing this case, but in the meantime, could you let us know if this issue is still happening for you with the most recent version? Your feedback is very valuable, and we want to make sure we can track and address it as we continue working on improvements.
Sign in Acrobat Web Team
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E-signature
Currently making pdf forms and the e-signature does not work, no options to upload image for the signature. Please update. Thank you
1 voteHello,
We understand you are encountering some trouble with Request e-signatures.
Could you please help us with a screenshot or a video when any of these issues happen? It will help us a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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New Esignature is terrible.
The new version of Esignatures is terrible. Continually crashing, crashes when adding additional pages, name of document not easily accessible. reminders not accessible.
1 voteHi Cailean,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
Could you please help us with a screenshot or a video when any of these issues happen? It will help us a lot!
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Links timing out
My recipient David Granado cannot open the w9 and direct deposit links i sent him. He says it times out. I tried texting your AI bot, but it's useless. Is this a browser issue from my recipient or are the links bad?
2 votesHello Brian,
We are sorry you're experiencing issues. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs with this specific type of documents? Any additional information that you could provide will help us address this issue as soon as possible.
Thanks,
Sign In Acrobat Web Team
Add a comment…
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Esign not working
Your service isn't working. Attempting to upload esigned documents is throwing the attached error
1 voteHello ,
We are sorry you are experiencing trouble the feature . We are triaging your issue and are gathering more information to understand the problem better.
Problem should be solved by now. We appreciate your patience and cooperation in resolving this issue. If you have any further questions, concerns or issues , please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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feedback for esign
I am very unsatisfied with this product. Took me over an hour and the use of a YouTube tutorial to figure out how to use the esign feature. If I am paying for a product, I expect it to be user-friendly.
1 voteHello Susan,
We are sorry you are having trouble with this feature. Could you provide more details about what could we chance to improve your experience using e-sing?
Thanks,
Sign in Acrobat Web Team
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How can I edit pdf
How can I edit
1 voteHello Sam,
If you are trying to modify an agreement it will not be possible since it is already signed and approved. You will need to use a copy of the file that wasn't signed or approved.
Hope this helps!
Sign in Acrobat Web Team
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100 page limit
Why is the product limited to a maximum of 100 pages when inviting someone to e-sign a document?
This is extremely unhelpful and means i'll have to consider other applications to obtain digital signatures.1 voteHello Tom,
The limitation of a maximum of 100 pages when inviting someone to e-sign a document is a part of the transaction limits set by Adobe Acrobat Sign. These limits are designed to ensure optimal performance and accommodate normal usage volumes. Specifically, the page limit per transaction is set to 100 pages for most service levels, such as Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business).
This restriction helps maintain the efficiency and reliability of the e-signature process by preventing excessively large documents from causing delays or errors during the signing process.
To remove the 100-page limit when inviting someone to e-sign a document, you would need to upgrade your Adobe Acrobat Sign plan. The page limit per transaction varies depending on the service level of your account. For most standard plans like Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business), the limit is set…
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Garbage
THIS NEW ESIGNATURE is total over engineered trash. What are you thinking? Every "new" item you introduce is some engineer billable justification garbage. I want and only need a simple way for people to input and sign items. You have made this now garbage and I will be googling "simple pdf signature tool" and subscribing to them.
1 voteHello Lon,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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The new e-sign procedure is bad.
Whatever changes you made to the e-signature process is altogether bad and annoying.
1 voteHi Peter,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Toggle default save signed document history
We should be able to choose the Default action (Toggle) if we want to-be-signed documents to autosave to Adobe account and/or choose on demand for any particular document. Currently, everyone using that Adobe account has access to any files ever sent/received to-be-signed over however many past years. That may include documents with confidential information. Potentially confidential files from past employees/employers, past students/teachers, past friends/family to whoever currently has access to the Adobe account.
1 voteHello Joel,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.
As a workaround you can always use the "Send in Bulk" tool, which does have a password protection, just follow the next steps, and also check the video attached:
- Use any entry point named "Send in Bulk" and add the desired file to be sent
- Add the required recipients
- Add an access password under "Agreement settings"
- Modify the document with as many fields as needed
- Send the agreement
This way, in your account, your document is protected from anyone who does not have the password.
Sign in Acrobat Web Team
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Pdf
Strong protect
1 voteHello Shahajadpur Khobor potidin,
Thank you for reaching out, could you please explain your issue further?
Thanks,
Sign in Acrobat Web Team
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Get a complete UX overhaul. implement useful online help. AI maybe?
I need to cancel this signature request. I don't see how to do so. It's extremely difficult to to use the Adobe sign product. I'm very frustrated. This is impacting my business. I am actively researching alternatives to Adobe.
1 voteHello Peter,
We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause.
You can cancel any requested agreement by following the next steps:
- On Home page click "Documents" tab in the upper left corner
- Then on the Left Hand Panel, under Agreements click "In Progress"
- Find the Agreement that needs to be canceled and click on it
- On the Right Hand Panel click "Cancel"
You will find as well a video of the process in this comment.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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what is wrong with you?
How could anyone at your company possibly think the new Adobe Sign interface is better? Do you not have eyes and brains? Dear god. you had something that worked and was well regarded - the new system is complete trash.
1 voteHello Duncan,
We are sorry you are experiencing trouble with this feature. We are always looking for new ways to improve our products, we apologize for any inconvenience this may cause. What is the feature that is not working as you expect it?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Acrobat Agreements Page Needs Work
Why is the agreements page so vague and confusing? The only status updates I see is if an agreement has been opened - shouldn't there be a display that indicates that the agreement has been signed (or at least what stage it's in)? And why does the app create a "legacy" version of the document?
Also, I'm seeing agreements from last year that are now mixed in with more recent agreements (so I'll be scrolling and see 2024 2024 2024 2023 2023 2024 2024. Why is that?
1 voteHello!
Thank you for your feedback. Make sure you are under All agreements in Documents page, here you can see the status of your agreement, the date that was modified which you can click to sort them how you want. As seen in the attached screenshot.
Another point you mention is the existent of legacy agreements, this shows when the agreements was made in the legacy version of Request Signature, if you use templates with unsupported features in the new version it will create them in the old one.
Please let us know if you have any other question and feedback.
Thanks,
Sign in Acrobat Web Team
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Signature Missing pop up should be overrideable
The "Signature Field Missing" pop up doesn't allow me to override and move forward. There is a bug there. I have a signature field just not where the Adobe AI feels like I should have one and I need to override it - I do not want a random signature placed on the last page
1 voteHello Samantha,
We are sorry you are experiencing trouble with this feature. Usually when that pop up shows up is because a signer doesn't have a signature field, could you verify this? In case you don't want a signature from a recipient, you can change the role to approver. Please check the attached video and let us know if this resolved your issues.
Thanks,
Sign in Acrobat Web
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