36 results found
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Removed functionality to CC recipients
It appears in this latest update you removed the ability to CC someone on a signature submission. We used this all the time as FYI and do not want to have additional people required to sign or review
1 voteHello,
You can add a CC email in the Review and send dialog following this steps:
- When you finish adding the fields for the recipients, click Review and send
- A dialog should open, where you can see the recipients emails, the name of the agreement and under the message text box there should be a More options link
- Click More Options
- At the bottom there is a section for Add CC
- Add the email you want as CC and click Add
- The email will appear under this section, you can remove it if need it or add more before you send it.
You can go back to editing the agreement if need it and the CC emails should be saved!
Please let us know if this was useful to you.
Thanks,
Sign in Acrobat Web Team
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New E-Sign removed Features
Functionality for E-Sign features have seemed to disappear. Half the time I get forced into legacy view, honestly I would prefer to have the option to switch.
Adobe Acrobat's web interface is very buggy. Most of the time I cannot open or edit files without follow a very specific flow. For example, If I click on a Bulk send agreement draft in Recents and choose to edit it, it freezes. I have to go through the E-sign menu or create an all new bulk send most of the time.
1 voteHi Peter,
We are happy to inform you that the issue that cause you problems for Send in bulk have been investigated and fixed. Please let us know if you continue to face this issue or you encounter any new ones.
Thanks,
Sign in Acrobat Web Team
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multiple docs when sending for signature
you have removed the "add multiple documents" when sending for signature feature, please revert this back, as your combine files is not efficient enough. i fail to see how this being removed is agreeable to your customer base! please add it back in
1 voteHello Muniz Adam,
We are sorry that you are having trouble with the new update. For adding multiple files for signature request we do support multi selection. You can try selecting from the beginning more than one document when prompt to pick a file, this can be done by uploading them directly from your computer or using the previously used files in Acrobat.
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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File Access Issue
Authorized viewers on my documents are receiving pop-ups saying they are "not authorized to view the file" - please fix this.
1 voteHi Giovanna,
Thanks for reaching out. For fixing the issue, please follow below steps:
1. Login to your acrobat.adobe.com test account from where shared link was created
2. Open the shared link and click on copy link icon that appear at top right corner
3. Shared that copied link with required recipients
Please let us know if this resolve the issue
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Stamp for my signature
We would like there to be a date/time stamp under our signature as well. Same as signer's signature.
1 voteHello David,
If you are part of the recipients list, the sign format comes in the same structure for all the signers.
Adobe Acrobat Sign Team
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New "request for signature"
The new Adobe Sign "request for signatures" is not a good fit for me.
I like to add "cc" field that doesn't require another signature - that way our admin can track our sales/leads/proposals we send out.
Is there a way to revert to the previous verion? I've been trying for an hour to get out a proposal and can't make it work. This is very important to resolve ASAP.
1 vote -
Need multiple signature options and typed option
I would like several signature options. I can only create one signature. Also, when I attempt to change my signature, the create option doesn't allow for typing, only drawing. I don't want to draw. I want a more professional typed option. Please advise.
1 vote -
Adobe esign recipients receiving a copy of signed document
Is there anyway to change in the settings so that the final notification email with copy of PDF is not sent out to all of the signers once all signatures are received and filed?
In a nut shell, when final signature received, stop all recipients receiving a copy of the document.1 voteHi Michael,
Once the agreement is signed by all the signers, everyone gets a copy of the signed agreement.
Adobe Sign team.
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Document not saving
An issue has been coming up very often, where the document never autosaves, and I cannot find a way to manually save. This means I must exit the pdf and restart my annotation, which is extremely frustrating. Please fix this.
1 vote -
text boxes not saved
Hello
I worked a long time adding text boxes to my pdfs, but when I press download, my texts are not saved, only the drawing lines2 votes -
Unresolved filter doesn't work
Resolved comments don't disappear like checkmarks do in unshared PDFs when you select the Unresolved filter option. I have to continually turn off and back on the Unresolved filter so I will only see those that I haven't completed. Please replace this with the checkmark box option.
1 vote -
Adobe wont save my files! My whole work is gone!
Isn't this on cloud why did it not save any of my info?
After I tried to share it would load for hours
2 votes -
Adobe Fill and Sign Mobile App to Cloud Sync corrupts filled form
Forms filled on the Adobe Fill and Sign Mobile App are botched when uploaded to the adobe cloud. Alignment, font szie all messed up.
Hours spent creating a template that can be editted in future is rendered into an illegible mess.
1 voteHi Ismail,
I have raised the issue with the team responsible. For the time being, could you please try the same documents with Fill & Sign feature in Acrobat mobile to see if it is a valid work around while we investigate this issue.
Thanks,
Adobe Sign Team
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Rebecca Rodriguez
Need to sign documents found it at adobe,what do I do next
1 voteHi Rebecca,
Have you been able to get what you needed? You can sign up for a free account to try out from https://acrobat.adobe.com. Please let us know if you have questions.
Thanks,
Adobe Sign Team
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cant work on full document
There's no sidebar scroll so when you try to add or use pages to pdf, its not possible to work on the whole document. if you use the arrow key to scroll it deselects all the pages you want to change
1 voteThank you for reaching out. Have you tried
1. to point cursor over the scrollbar area + hold down the left click mouse button + scroll?
2. Select pages by clicking on the checkboxes at the left top corner of the thumbnails. Using arrow keys should not unselect previous selection.
Please let us know if that works for you
Regards,
Jennifer -Acrobat Web Team
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Why can I not access my account to view my plan and my invoices?
Why can't I access my plans or invoices for my account?
1 voteHi Delynn,
Thanks for reaching out to us and trying Acrobat web. Regarding your question, there is a way to check for invoice and your current plan. Please follow below steps:
1. Login to acrobat.adobe.com with your user
2. After you sign in, click on profile icon at your top right corner
3. Click on Adobe Account option below user name
4. You will be redirected to a web page where you can check your plans and invoice under "Plans and payment"
Please try this out and ket us know if this still solves the issue.
Regards,
Shweta
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DONE/FINISHED button online
Make "DONE" or "FINISHED" button online like in app.
1 voteThank you for your feedback Jody.
As “Done” button is removed in new viewer, Can you please help us understand how you were leveraging Done dialog in your workflows ?
What specific issue are you facing as it is removed now?Thanks,
Harshpreet
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3 votes
Thank you for reaching out. Have you tried the "Open in Excel" feature after converting your PDF to Excel file format for better viewing experience?
Please see attached screen captures.
Regards,
Jennifer
Acrobat Web Team
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Horrible new interface for adobe sign
terrible! It's so hard to find my documents!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
PLEASE CHANGE IT BACK!!!!!!!!!!!!!!!!!!!1 vote -
Confusing – frustrating
How can I share my saved document with my post it notes visible to the person I share it with
1 voteHi Jennifer,
Thank you for contacting us. Please refer mentioned steps for sharing a document:
- Navigate to “Your Documents” section
- Select the file you want share. You will see “Share with Others” and “Get a Link” option in right hand pane :
- You can use any of the two options to share your file to others. Please check attached screenshot for possible options.
- Notes added to the file would be visible after sharing as well.
- Also here’s an article to guide on sharing PDFs: https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
Let us know if this helps.
Thanks,
Harshpreet
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