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  1. Lost Comments: The new app keeps deleting/not saving annotations

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

    An error occurred while saving the comment
    Stephanie P commented  · 

    As of April 21, 2024 this problem still hasn’t been resolved. I use the Adobe app on my iPad for knitting/crochet patterns & the only solution I’ve found to ensuring my highlights/underlines/etc. are saved is to leave the app open for HOURS before closing it. This is an unacceptable solution, yet Adobe has shown their disinterest in fixing it despite being made aware of the problem multiple times.