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  1. Acrobat Pro XI crashes during scan

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    11 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Admin →
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    Resolved  ·  Lovekesh garg responded

    We are glad to hear that the issue is resolved. Please get back to us if you face any other issue.
    Thanks.

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    Itamar commented  · 

    Any news about the investigation of the bug?

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    Itamar commented  · 

    PS. My other scanner is HP Scanjet 8270 Document Flatbed & ADF Scanner.
    PS2. Re Windows & Adobe: Please remember that Windows 10 latest version tries to force you to use Edge instead of Acrobat as PDF reader. (Itamar)

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    Itamar commented  · 

    Dear Rishabh,

    Thanks for quick reply. I can confirm that nothing is wrong with the scanner. I can very well scan with all sorts of other applications, such as Adobe Photoshop Elements, Abbyy FR14 (a great competitor! take notice!), and the scanner's own native interface. I use two scanners: [1] Canon Lide 220, and [2] HP scanner flatbed&ADF (I don;t remember model number, perhaps 2785 or 2875). None of the applications has got the useful Acrobat interface and features (though Abbyy comes close), and since I do a lot of document handling with Acrobat, it gets awkward to scan with other applications, then import to Acrobat. The error (I suspect a deliberate one) is on the side of Windows, because, as I described, it does NOT happen of you install W10's original version.

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    Itamar commented  · 

    Dear Rishabh,
    Thank you for your reply.
    I have uploaded the dump file. The link is:

    https://files.acrobat.com/a/preview/578cc930-6fbe-4791-92d3-98830b74313a

    My Adobe Acrobat version is XI Pro, version 11.0.22. I have also tested the same on Acrobat DC, which I installed as a trial version (I was thinking of upgrading, but in view of the fact that DC crashes as well, I reverted to XI).

    Windows 10 Enterprise, Windows 10 Version 1703 for x64-based Systems (KB4034674).

    Also tested on computer with Windows 10 Home.

    Hope this helps. Waiting for an urgently needed patch!

    Thanks,
    Itamar

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