Lovekesh garg

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  1. 2 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Hi Andy,
    Thanks for reporting your concern. We have logged this feature request.
    We will update you when this request is prioritized and implemented.

    Thanks.

  2. 5 votes

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    2 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →
    Under review  ·  Lovekesh garg responded

    We have a feature request logged for this. We will update you once Engineering team will prioritize it and fix it.
    Thanks.

    Lovekesh garg shared this idea  · 
  3. 11 votes

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    Under review  ·  4 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    I have raised Feature Request to the Engineering team. We will update you when this request is prioritized and implemented.

    Thanks.

  4. 2 votes

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    9 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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    Lovekesh garg commented  · 

    Hi Bruno,
    Can you please share the information asked below.
    Also, please share the full crash dump. You can use https://cloud.acrobat.com/send for the same.

    Thanks.

  5. 2 votes

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    Under review  ·  6 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Sorry for the issue you are facing. Can you please share some details to help us understand and resolve this issue:
    - Is this happening for all files scanned using Adobe Scan
    - Which Adobe product you are using on your Macbook(Acrobat or Reader)
    - Version number of Adobe product on your Macbook(You can check it from Acrobat>About Acrobat)
    - Version number of Adobe scan on your phone
    - Share a sample file where you are facing issue. (You can use https://cloud.acrobat.com/send to share the file)

    -Thanks

  6. 2 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    We tried the same and its working fine. We are able to create a label using ctrl+B.
    Can you please share the Acrobat version and exact steps you are performing.
    Thanks.

  7. 4 votes

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    3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    We have logged a bug for you. We will update you once, the engineering team will prioritize and fix it.
    Thanks.

  8. 1 vote

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    There is no such issue in latest Acrobat DC. Can you please share the Acrobat version number you are using.
    Please install latest update Help> Check for updates
    Thanks.

  9. 2 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Sorry for the issue you are facing. Can you please share following details:
    - Acrobat version you are using
    - Does it crash every time in this scenario
    - Please share the crash logs.

    You can use Adobe send to share the file
    - Open this link https://cloud.acrobat.com/send
    - Click on “Select files to Send”
    - Click link "Choose file from my computer" and Select the file
    - Click on "Add Files", if you have more files to add
    - Click on Create link and Share this link with us

    Thanks.

  10. 4 votes

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Sorry for the issue you are facing. I forward your concern to the corresponding team.
    They will get back to you.
    Thanks.

  11. 10 votes

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    Under review  ·  10 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Sorry for the issue you are facing. Can you please share following information:
    - Sample PDF files where you are facing this issue
    - Crash logs

    To create crash logs please follow these steps.
    1. Retry the scenario where Acrobat crashes
    2. Do not close the pop-up when Acrobat crash
    3. Open Task manager
    4. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’
    5. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
    Open Run process (Win+R)
    Type %temp%
    Logs file will be available here with name "Acrobat.DMP" or "Acrobat(n).DMP" if there are other Acrobat dumps exist.

    Thanks.

  12. 2 votes

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    Under review  ·  3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Can you please share the Acrobat details. Also, the time taken by Acrobat per file.
    Thanks.

  13. 2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Can you please share the exact steps where you are facing this issue.
    Also, share the screenshot for better understanding.
    Thanks.

  14. 1 vote

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    Under review  ·  1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Can you please share following information to help us identify the issue:
    - Is this Adobe Reader or Adobe Acrobat
    - Acrobat version number (Go to Help> About Acrobat)
    - OS detail
    - Screenshot of message you are getting
    - Scenario where you are seeing this

    Thanks.

  15. 2 votes

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    Under review  ·  2 comments  ·  Acrobat for Windows and Mac » Printing  ·  Flag idea as inappropriate…  ·  Admin →
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    Lovekesh garg commented  · 

    Please share the PDF file where you are facing this issue. You can use Adobe send to share it. Please follow the steps:
    - Open this link - https://cloud.acrobat.com/send
    - Click on “Select files to Send”
    - Click link "Choose file from my computer" and Select the file
    - Click on "Add Files", if you have more files to add
    - Click on Create link and Share this link with us

    Thanks.

  16. 7 votes

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    Started  ·  6 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Lovekesh garg commented  · 

    Please follow the steps to share the file using Adobe send.
    - Open the link - https://cloud.acrobat.com/send
    - Click on “Select files to Send”
    - Click link "Choose file from my computer" and Select the file
    - Click on "Add Files", if you have more files to add
    - Click on Create link and Share this link with us

    Thanks.

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