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716 results found

  1. Erase in MS Paint and Edit in Adobe

    In an earlier version of DC I could erase the wrong information in paint, save and close that page. Go back to the original document. I try this with this new version but DC can not open MS paint at all.
    OS version: Win11 21H2
    Adobe version: Adobe Acrobat Pro DC 2021.001.20149

    1 vote

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    Resolved  ·  2 comments  ·  Editing PDFs  ·  Admin →
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  2. Accessibility and Reflow setting causes omitted content

    In recent versions of Word (say the last 6 months), the option "Enable Accessibility and Reflow with tagged Adobe PDF" causes text to be omitted from paragraphs that contain inline images (so obviously it can't be enabled when creating PDFs).

    Disabling the feature in the global settings causes the plugin to crash frequently. Disabling through the "Options" dialog in the "Save Adobe PDF File As" dialog avoids the crashing behavior ¯_(ツ)_/¯.

    However, confirming a change in that "Options" dialog causes the plugin to ignore the global per-style bookmark inclusion settings (overwriting them with "Include all" or so).

    All this…

    1 vote

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    0 comments  ·  Creating PDFs  ·  Admin →
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  3. ERRORS: Links in PDF made from Word

    Internal hyperlinks, cross-reference hyperlinks, and TOC hyperlinks made in the latest version of MS Word 365 are not retained by PDF Maker.

    Affects: Word 365 version 2109 14430.20270
    Adobe Acrobat 2021.007.0095 and
    Adobe PDF Maker 21 (Library 21.7.123)

    These errors are in addition to others listed for PDF Mader at https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44183082-accessibility-errors-with-pdf-maker-update-sept-20

    Hyperlinks from Word are non-functional when exported to PDF via PDF Maker. Affects both traditional hyperlinks and accessible hyperlinks:

    — Traditional internal hyperlinks are not clickable.
    — Accessible internal hyperlinks are missing the <Link> / <Link-OBJR> compound tag that provides an accessible hyperlink.

    — TOC hyperlinks are not clickable…

    12 votes

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    3 comments  ·  Creating PDFs  ·  Admin →
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    Resolved  ·  AdminTanvi Rastogi (Lead Software Engineer, Adobe) responded

    Thanks for your patience. We have investigated this issue and found that this has broken with a recent Office update and would require a fix from Microsoft. 

    This has also been raised on Microsoft fourms in several threads and acknowledged and it seems they are investigating this issue. Please follow these threads for updates.

    https://answers.microsoft.com/en-us/msoffice/forum/all/cross-references-and-toc-in-word-do-not-work-when/712d50ee-e8dc-4266-9810-bb2d20dcc2c3

    https://answers.microsoft.com/en-us/msoffice/forum/all/when-i-export-a-word-to-pdf-the-table-of-contents/66421104-a501-4b1c-851e-86cd25744e4c

    https://answers.microsoft.com/en-us/msoffice/forum/all/exporting-hyperlinks-to-pdf-from-word/4b792dc6-b045-46f2-88c4-9d94125fbeb8

    https://answers.microsoft.com/en-us/msoffice/forum/all/cross-reference-links-eg-table-of-content-table-of/181567c4-6cfe-4749-923e-452c75ba0c5f

    As a workaround, please revert to older version of Office to make links work.

    Thanks

    Tanvi

  4. 리치 미디어 기능 오류

    1. 비디오 추가 후 블랙화면
      비디오 추가 시 <미디어에서 포스터 검색>으로 설정하였음에도 영상 첫 장면이 아닌, 블랙화면으로 제시됨

    2. 영상 종료 후 2차 재생 불가
      영상이 끝까지 재생되어 종료되고 난 후, 재생버튼이 나타나지 않아 영상을 다시 볼 수 없음

    3. 버튼 추가 시 미디어재생 동작을 선택할 수 없음
      2번의 문제를 해결하고자 재생/정지 버튼을 추가 하려 했을 때, 동작선택을 <미디어재생(Acrobat 5 호환)>이나 <미디어재생(Acrobat 6 이상 호환)>을 선택하면 아래와 같은 알럿창이 뜸
      "이 페이지에서 선택할 수 있는 Acrobat 5/Acrobat 6 이상 호환 미디어가 없으므로 동작을 만들 수 없습니다."

    4. 버튼이 동작하지 않음
      재생/정지 버튼의 동작을 <멀티미디어 작업(Acrobat 9이상)>으로 선택하고 추가했으나, 버튼이 동작하지 않음

    5. 영상을 삽입하여 만든…

    2 votes

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    Resolved  ·  1 comment  ·  Editing PDFs  ·  Admin →
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  5. add chackmark

    "Add Checkmark" does not work. also, the entire interface is super sluggish. I mean, super sluggish.

    Architecture: x86_64
    Processor: Intel
    Build: 21.7.20091.452411
    AGM: 4.30.110
    CoolType: 6.0.0
    JP2K: 2.0.1.49214

    1 vote

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    1 comment  ·  Commenting  ·  Admin →
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    Resolved  ·  AdminArvind Yadav (Admin, Adobe) responded

    Hi,
    Adobe Acrobat and Reader official update (21.007.20099) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
    Please try it out and let us know your feedback!
Thanks for your patience and support!
     
    Regards,

    Arvind

  6. Comment Status: Working, not working, working, not working

    For the last two weeks or since the last "visible" Acrobat Pro update, the Comment Set Status flyouts don't show up at all (but sometimes they do). Turning on the check box in the app preferences does not "wake up" the feature (an idea of mine that did not work ...besides, trying to toggle the check box is also dead). I had posted this problem here already (see below) but the Admin, Arvind, marked it "solved" because I told him it was... but it was not.

    https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/44150748-set-status-dead-after-latest-update

    This issue seems to show up intermittently; sometimes, it resolves itself after relaunching…

    2 votes

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    Resolved  ·  1 comment  ·  Commenting  ·  Admin →
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  7. request signature: can't add '@' in the signers field

    I can't seem to add a @ in the signers field, I use a french keyboard layout on windows 10.

    1 vote

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    0 comments  ·  Fill & Sign  ·  Admin →
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    Resolved  ·  Adminsagrover (Admin, Adobe) responded

    The issue has been fixed as part of the latest Update. Kindly go to Help > Check for Updates.

    Do let us know in case of any concerns.

    Regards,
    Sandeep Grover

  8. Set Status: Dead after latest update

    After the latest update (2021.007.20091) the SetStatus fly-out in "Comment" told is 100% dead. No fly-out shows up so there's no way to change that status to anything...

    1 vote

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    5 comments  ·  Commenting  ·  Admin →
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  9. Acrobat forms in French - date picker in French, number formatting for French

    I need to create French versions of forms where there is an option to format numbers as 44 534,41 $ rather than $44,534.41

    When adding a date field to a form, I also need a French date picker, so the French users see the calendar in French.

    1 vote

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    Resolved  ·  1 comment  ·  PDF Forms  ·  Admin →
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  10. Redact functions triples file size

    I need to do a simple redaction on a file but it has ballooned in size just from adding redactions on a few pages, representing more than a 3x increase in its file size.

    This now makes it too large to send where I need to send it, considering the recipient's file size limits for anything being sent to them.

    What can I do to fix this!?

    This is a terribly URGENT issue that needs to be resolved immediately.

    • TIME SENSITIVE, URGENT SOLUTION REQUIRED!
    1 vote

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    Resolved  ·  0 comments  ·  Editing PDFs  ·  Admin →
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  11. Scrolling and Autoscrolling for Adobe Digital Editions

    These options can allow for a smoother reading experience. Also, a good chunk of the population has neck and shoulder issues, and autoscrolling allows one to read without constantly having one arm curled forward on the mouse or keyboard.

    2 votes

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    0 comments  ·  Accessibility  ·  Admin →
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  12. Need darker text

    Text in PDFs is too light--much harder to read than in older versions of Acrobat Pro. Zooming in doesn't help. Please restore darker text to make documents legible without eyestrain!

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

  13. Acrobat DC PRO (20125 /20138) not working with BPDX files

    Since acrobat pro dc 20135, and patch 20138, acrobat is not working with BPDX files to update a search index. I call acrobat.exe with a bpdx file passed as an argument, acrobat launches, and then the window appears as it did before attempting to update the index. Then message appears "fatal search engine error (-6) not able to find the file". I just went through an issue - after update 20135, with acrobat not being able to search a PDX file - saying file not found. Update 20138 fixed the issue with acrobat but I suspect the issue still exists…

    1 vote

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    2 comments  ·  Other  ·  Admin →
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    Resolved  ·  AdminAakash Deep (Software Engineer, Adobe) responded

    Hi,

    The issue has been fixed in our latest Acrobat release (version# 21.001.20142). Please update your Acrobat and let us know if you’re still facing this issue.

    Thanks
    Adobe Acrobat DC Team

  14. Bug: Images become blank grey boxes when changing the reading order

    When we change the reading order in Accessibility of images in a scanned and OCR'd document, the image becomes a grey or white box and no longer shows the image if we move it in the reading order. If you move it back to the original location in the reading order, the grey box disappears. If you save it once the grey box appears, it's permanent. We have tried working with support and they've witnessed the issue happen. The open case may be under cheil@wooster.edu but I don't have the case number handy.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Since I haven’t heard from you, I believe the issue is resolved on your side.

    Please connect with us incase you need any help. Also please checkout the latest features by updating to the latest version.

    Thanks
    Rachit

  15. Adobe Acrobat DC Search index fail

    Adobe Acrobat DC (21.001.20135)

    Yesterday 11/2/21, my Adobe Acrobat DC pro stopped searching indexes I have made. I Opened an index file (*.pdx) which I built using Adobe Acrobat DC pro a couple of weeks previous and when you search for a term, no results are found.
    So I re-built the index again (~8 mins duration) and the index was then able to return hits on search terms. It worked throughout the day yesterday with no problems.

    This morning, I opened the index again (the one I re-built on 11/2) and again it doesn't find any results on search terms…

    1 vote

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    Resolved  ·  2 comments  ·  Other  ·  Admin →
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  16. Question about Share ?

    Hi dear; Since I'm an adobe customer and I want to know how secure your service is, because yesterday I sent confidential papers to one person and say that a third person opened the shares in another state (Los Angeles).

    1 vote

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    0 comments  ·  Share & Collaboration  ·  Admin →
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  17. Alt text as searchable content in PDFs

    Would love for alt text to be part of the searchable text in Acrobat's "Find" function—whether that's alt text that's been added in Acrobat as a tag or has been set up prior in another program (like INDD).

    1 vote

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    1 comment  ·  Accessibility  ·  Admin →
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    Resolved  ·  AdminRachit Jain (Software Engineer, Adobe) responded

    Hi,
    Thanks for connecting with us. We have taken you suggestion and we have kept it in our radar. Currently we do not plan to implement it in near future but you may see it coming in future releases.

    Thanks
    Rachit

  18. Steuerelemente bei Video (Rich Media) funktionieren nicht

    Da mein Video in einer aus PowerPoint exportiertem PDF nicht abspielbar ist (mangels Flash-Support) habe ich das Video nachträglich über das "Rich-Media"-Werkzeug in das PDF eingefügt. So ist es zwar abspielbar aber bei den Steuerelementen lässt sich nichts einstellen. Ob ich dort "keine" oder "Alle Steuerelemente" auswähle ändert nichts an der Darstellung. Es werden keine Steuerelemente angezeigt. Auch das Feld mit der Farbauswahl lässt sich nicht anklicken. So kann man das Video im PDF mit einem Klick darauf zwar starten, aber nicht mehr anhalten oder erneut starten.

    1 vote

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    Resolved  ·  2 comments  ·  Editing PDFs  ·  Admin →
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  19. Adobe Acrobat Pro 2020 Mac installation fails at Mac OS Sierra 10.12.6

    It is not possible to install the new Adobe Acrobat Pro 2020 for mac at Mac OS Sierra Version 10.12.6. on a MacBook Pro from 2017

    What should one do in this situation?
    * Install any possible Mac OS Update? (Hard change just motivated by one failure at Acrobat) at which Mac OS Version does Acrobat Pro secure work?
    * Claim the sold (Not Cheap) Software package and use alternative product for macbook?

    Please help fast because reclamation time is going away.
    Thanks a lot!

    1 vote

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    Resolved  ·  0 comments  ·  Installation and Licensing  ·  Admin →
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  20. Sorry, we couldn't upload your file. You can only upload Word, PowerPoint, Excel, and Visio files. To upload other file types, click "Open O

    Fix the above problem

    1 vote

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    Resolved  ·  1 comment  ·  Cloud Storage  ·  Admin →
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