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Hello Katarina,
I’m really sorry to hear about what happened, that sounds incredibly frustrating, especially after spending so much time working on your document. We definitely understand how upsetting it is to lose your edits, and we’re reviewing this case to understand what might have gone wrong.
Could you please let us know if this issue is still happening when you try again? If so, a short video or screenshot showing what’s occurring would be really helpful for our team to investigate and make sure it doesn’t happen again.
Thank you for your patience — we’ll do our best to help get this sorted out.
Sign in Acrobat Web Team
Katarína Nevrlá
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