491 results found
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Signature Requests going to SPAM folders
As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.1 voteHello The Legacy Inspection Group,
We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe Prepare Form and Signature Issues
Since you updated it has broken prepare a form. I can no longer save a pdf with any field (initials, signature, date, ect.) other than text and than request signatures from that saved pdf. It won't change the field from text to literally anything else.
1 voteHello Rita,
We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:
- Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
- Does this happen with any file type?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Bug - text box cuts off last letter
Bug = when I add a text box > insert some text > export PDF > the text box cuts off part of the last letter. Workaround I always have to do is add a few spaces at end of text box.
1 voteHello Phillip,
We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please add a picture or a video to see the specific workflow?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Can't Edit Adobe Web Forms Pages
Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.
Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.
We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove…
1 voteHello Alver,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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E-Signature not working
Please fix system so that E-Signatures can be sent.
auth.services.adobe.com refused to connect.1 voteHi Kimberly,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Select all that apply function
I wish there was an option for checkboxes to apply to multiple fields. For example, my e-sign template has a portion that requires investors to check all that apply. This prevents me from using radio buttons because they only allow one selected answer, but when I use check boxes and the investor checks the box, all 20 check boxes check. Very upsetting and I'll probably have to use Docusign instead.
1 voteHello Ellie,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request!
Sign in Acrobat Web Team
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Signature drawing field - especially for witnesses to sign a doc that they are not assigned to
Please add a drawing signature field for witnesses to sign documents when they are with the person signing a contract.
1 voteHi Alexcia,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
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Placeholders in document not visible
Placeholders in documents for signing not visible.
When I send a document for e-signature, and I refer to it before it has been signed, the document does not show the placeholders for the signatures and other fields (eg. name, date, company etc) that I have placed in the document.
Docusign can do this, why is this not available here?1 voteHello Ee San Lim,
Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Acrobat Sign Bug: Cannot finishing signing.
The Acrobat E-Sign has a bug that for some people after they finished signing and hit submit, it will bring them back to the beginning and render the whole document unsigned. People have tried multiple browser, this bug happens to some but not to others.
1 voteHello Hanqin,
We are sorry you are having trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Could you provide more information about it?
- How often do you face this issue?
- Do you get any error?
- Does it happened with a particular type of file or a specific file?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Feature suggestions
Feature suggestions:
I will be leaving my position within the year and would like to be able to change a Web Form's route from me/my email to another employee/email upon the Web Form Signer's submission. As the features are currently, I'm unable to edit any recipients of a Web Form after publishing it.
In attempting an alternate solution, I also realized that I cannot create an e-sign Template from a Web Form. The Web Form I created is very involved, so I would like to not have to recreate it as a template in order to share it with another…1 voteHi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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OFFLINE
Adobe Acrobat should be used offline
1 vote -
Buggy Acrobat Sign using templates
Your Adobe sign software is super buggy.
I cannot save a local copy of the file I just opened.
When I change the name from template to proper document name, it does not save and reverts to the old template name.
The template date format was set to be YYYY-MM-DD, yet when I first open it, it reverts to American format, and I have to correct it again each time.1 voteHi,
We are sorry you're experiencing issues with the app. We are triaging your issue and are gathering more information to understand the problem better, but any additional information (e.g files used) you could provide will help us find a solution as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Issue with Prefill Recipient disappearing
In E-sign, when I add myself as a recipient, the "Prefill" recipient (which is also me) goes away and there doesn't seem to be an option to add it back. I have to leave the agreement I'm trying to send via e-sign and open it again to get the "Prefill" recipient back. But it disappears again if I add myself as a separate recipient.
1 voteHi Douglas,
We’re sorry to hear you’re experiencing issues with the app. At the moment, that behavior is the expected functionality for this feature. However, we truly appreciate your feedback, and we’ll take it into consideration for future updates to enhance your experience as a user.
Thank you for reaching out. Please rest assured that we’ll do our best to address the issue you’ve pointed out.
Sign in Acrobat Web Team
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Acrobat's Fill & Sign won't upload my document
Adobe acrobat is not able to open any documents for me to sign, in both the desktop and browser version. It uploads half way and then gets stuck and never moves. Very frustrating.
1 voteHi Luke,
We are sorry to hear you're experiencing issues with Fill and Sign. We are currently triaging your issue and gathering additional information to better understand the problem. In the meantime, it would be very helpful if you could share the file(s) you're encountering issues with, so we can analyze the situation more thoroughly.
We greatly appreciate your patience and cooperation as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thanks,
Sign in Acrobat Web Team
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Add Content Blackout/Redacting Function
Add redacting - so we can blackout, cover up or delete sensitive information... duh.
1 voteHello Jean,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Resending the Signed AdobeSign
If a signer signs the document with the wrong name, it would be great to have a feature where we can resend the same AdobeSign as a fresh AdobeSign without having to replace all signature boxes.
1 voteHello Danielle,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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add viewers to e-sign documents
we really need an option to add a viewer to a document after sending it out for e-signatures.
1 voteHello Wendi,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Requesting E-signature process
The new way of processing Requesting E-Signatures is honestly terrible. I am not sure why the beginning of the process was changed whenever you upload the files, another screen would prompt with adding recipients, then adding your message to go along with the document. It takes way longer now when doing mass requests. Please revert back to the previous process.
2 votesHello Chase,
We are sorry you are having trouble with this new change, we appreciate your feedback and will considerate for future updates.
Thanks,
Sign in Acrobat Web
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Address and Phone Number Signature Fields
I would love to have phone number and all address fields to be able to have it populated that same way it does for signature or name where it tells you what it is but also allow for checking stadarization ex: zip code is 5 numbers..
1 voteHello Charles,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Template settings not saving
Template not working as intended. I set up a template with Date in a specific format (YYYY-MM-DD).
When I actually use the template, it always reverts to US date format, and I have to manually change it back to YYYY-MM-DD. This is very annoying
1 voteHi,
Thank you for bringing this to our attention, while we do our best to narrow down the possible cause of this issue, could you please provide the following details?
- The exact steps you’re taking to create and use the template.
- The platform or app version you’re using (Acrobat Web or Desktop).
We'll investigate this further and keep you updated on any progress.
Thanks,
Sign in Acrobat Web Team
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