505 results found

1. let people use e-sign

   I used the E-sign yesterday, and now it wont work. We pay for adobe and other things from our company, so i dont understand why we cant use your E-sign system..

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

2. Signature Requests going to SPAM folders

   As a home inspector, I send out agreements for electronic signature daily. Many times a week, my clients can't find the request for signature either because the Subject line does not stand out from other email and/or the request just goes to their SPAM folder.
   Anything Adobe could do to help avoid these requests going to people's SPAM folders would be much appreciated.

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   1 comment  ·  Send for Signature  ·  Delete…  ·  Admin →
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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello The Legacy Inspection Group,

   We are sorry you are experiencing trouble with the email reception. Please bear with us while we try to understand this issue better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team 

3. Fix New Sign's inability to properly assign fields in templates

   DO NOT force Sign users to use New Sign until is ready; it is not ready now.
   New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
   Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
   My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
   New Sign breaks the existing templates: now I, as sender, am assigned to initial the various places that the recipient was to do. This is on all of the template documents used, except for the first one selected. Or it might just be that the actual "signature" block on the template that normally is first is not affected, it's hard to pin down.

   DO NOT force Sign users to use New Sign until is ready; it is not ready now.
   New Sign breaks existing templates by (I think) defaulting all initial (& other?) fields to the first sender, even when it was 2nd sender on the template.
   Long-time user of Sign. Got the notice it's coming, whether we want it or not (and whether it's remotely ready, evidently.) So I tried it out.
   My documents have, typically, just two signers: me as sender and the recipient. Template docs have assigned fields with assigned fillers/signers/initialers -- either me or the recipient.
   New Sign breaks… more

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Tim,

   We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

4. Date of signatures

   I've noticed recently that, when I send a document out with a date request, the date is then not carrying through when the document is returned to me, i.e. not the date stamp on the signature, but if I ask someone to separately date the document, then the dating function isn't working.

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   Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

   Hello Richard,

   We are sorry you are encountering some trouble with Request e-signatures. Could you please help us sending us a screen shot or a video of the issue you are facing? So we can triage it with specific steps.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

5. Few new useful options and desktop version glitches

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to clients. these documents are usually forms and not agreements. It would be nice to have an option to save custom Message templates instead of using standard message of 'please review and sign the agreement'

   3) also, the option to edit the message before sending the document is so out of sight. the send button appears before that (in web version) leading to sending it without altering standard message.

   Hopefully your team members will accept these suggestions positively and do the necessary updates.

   Thanks,
   Jay Joshi
   Director
   JNJ Accounting Services

   Hello Adobe Team,
   highly appreciate your efforts to continuously improve the product.
   there are couple of points i wanted to bring to your attention.
   1. the new Adobe Desktop version has a glitch where if i send a document for signature via Adobe Sign (desktop) the fields that I mark as to be signed by the customer, do not show up when the customer opens the document to sign. I have to come to web version of adobe in order to make sure that this doesn't happen.

   2) I'm an accountant and have to send various types of documents to… more

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hello Jay,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

6. to be able to change signatures on mobile phones

   Hi there,
   On mobile phone, when we use the adobe sign to sign the documents, it seems we cannot change the signatures. we can do so on laptops and PCs only. As it is supposed to be convenient and user-friendly, the feature of swopping the signatures stored should work on mobile phones too. Please help look into it. Thanks

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   Under review  ·  AdminAnonymous (Admin, Adobe) responded

   Hello,

   Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

   Sign in Acrobat Web Team

7. Update your help docs

   Please update your help docs for the new Adobe Sign (which is terrible by the way). I just need a document to be initialed and you won't let me do it ... why? Your help docs suggest clicking an 'advanced editing' button to allow for this, but there isn't one with the new system.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Duncan,

   Thank you for your suggestion! We are always looking for ways to improve our product and will definitely consider your request.

   Sign in Acrobat Web Team

8. Inconsistent request e-signatures?

   Hello - for Adobe E-sign, I am confused as to why when i click request e-signatures, the platform looks different each time - see attached photos. Can this be more consistent?

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi,

   We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

9. E-signature

   It is ridiculous to waste time to find it out e-signature feature and sending it to get sign.
   I endup using Dropbox for signature.
   Just advertisement, improve it.

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   Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

   Hi Kumud,

   We understand you are encountering some troubles with Acrobat Web app. We apologize for any inconvenience this may cause.

   We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

   Thanks,

   Sign in Acrobat Web Team

10. Editable ESign Recipients

    Please allow us to edit or delete an email / name once we have added one without having to delete and restart the entire transaction (For example, if we are sending to multiple recipients and one email bounces back, please give us the ability to edit that document instead of restarting)

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

11. Templates won't Load, for DAYS

    Templates are cumbersome to send, if they will even open. Super frustrating to need to send a document for signature and it won't load

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Shawna,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you please give us more information? Like, if this happens every time or only with specific files?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

12. Delete Webforms

    I should be able to delete webforms. I should be able to change email to addresses after being created.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kyle,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. At the moment we can only either hide or disable Web Forms, but since we are always looking for ways to improve we will definitely consider your request.

    Sign in Acrobat Web Team

13. E-Signature Signing Order

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires each tenant to be assigned a separate signing order. This is an issue because tenants sometimes like to discuss elements in the lease documents before signing, but are unable to do so if they cannot all see the lease at the same time.

    Thank you!

    We would like to request a feature that allows multiple people to be assigned the same signing order. For example, have 3 tenants be able to view and sign documents at the same time (All 3 Tenants Assigned Signing Order 1), and then have the Landlord only be able to view and sign after the tenants have all signed (Landlord as Signing Order 2).

    For leasing services, the Landlord always has to sign last. Adding this feature would be helpful to minimize transactions so that we can include the landlord on the initial transaction. In the current format, it requires… more

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    Under review  ·  AdminAnonymous (Admin, Adobe) responded

    Hi Chloe,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

14. Fix your servers

    Please fix/update your servers. I'm extremely frustrated in getting this message when I'm trying to send documents for signature.

    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

15. Adobe Prepare Form and Signature Issues

    Since you updated it has broken prepare a form. I can no longer save a pdf with any field (initials, signature, date, ect.) other than text and than request signatures from that saved pdf. It won't change the field from text to literally anything else.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Rita,

    We are sorry you are experiencing trouble with this feature, we will be more than happy to help resolve this problem! But first, could you please help us answer the following questions, so we understand this issue better:

    • Are you using the tool "Prepare a form" in the Acrobat Desktop app? If not, could you please explain the steps you take before facing this problem?
    • Does this happen with any file type?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

16. Bug - text box cuts off last letter

    Bug = when I add a text box > insert some text > export PDF > the text box cuts off part of the last letter. Workaround I always have to do is add a few spaces at end of text box.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Phillip,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please add a picture or a video to see the specific workflow?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

17. Can't Edit Adobe Web Forms Pages

    Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.

    Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.

    We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove pages and can only do it from scratch again, which is very time consuming.

    I would appreciate any help.

    Thank you all.

    Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.

    Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.

    We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove… more

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Alver,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

18. E-Signature not working

    Please fix system so that E-Signatures can be sent.
    auth.services.adobe.com refused to connect.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Kimberly,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

19. Read aloud

    I believe that incorporating a feature that allows prompts to be read out loud and utilizing the PDF reader for this purpose would significantly improve user experience and accessibility.

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    Under review  ·  AdminAyushi (Admin, Adobe) responded

    Hi Gabriele

    
    

    Thank you for your feedback! We’ve shared your request with our team for consideration.

    
    

    Thanks,

    Ayushi

20. Select all that apply function

    I wish there was an option for checkboxes to apply to multiple fields. For example, my e-sign template has a portion that requires investors to check all that apply. This prevents me from using radio buttons because they only allow one selected answer, but when I use check boxes and the investor checks the box, all 20 check boxes check. Very upsetting and I'll probably have to use Docusign instead.

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    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ellie,

    Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request!

    Sign in Acrobat Web Team