578 results found
-
problem with diacritics
Hi, in the web Fill & Sign feature, saving and downloading documents do not work properly if certain diacritical characters are used, such as 'č'. Text containing these characters is not saved.
2 votes -
Form Field Layer replaces document text
I've created a form field overlay template, and applied it to a document, but instead of overlaying the form fields in the document, it opens the document I was working with when I created the form field overlay template. What am I missing?
1 voteHi Bruce,
We are sorry you are experiencing trouble with the forms. We are currently investigating your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
-
Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues Dear Adobe Acrobat Support Team, I hope this message finds you well.
Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues
Dear Adobe Acrobat Support Team,I hope this message finds you well.
I am writing to seek urgent assistance with my Adobe Acrobat services. I am subscribed to the Adobe Acrobat plan, paying €12.99 per month, which includes the feature to edit PDF documents. However, since Friday, your services have not been functioning at all.
I am unable to load or display any PDF documents, which has completely halted my work since Friday. I need to understand the reason for this issue and request an urgent resolution.
Attached, you will find…
5 votes -
Link compartilhável para coleta assinaturas
Por favor, disponibilizem um link que possa ser compartilhado com os assinantes do documento via whatsapp / outros aplicativos de mensagem para envio direto.
O envio apenas por e-mail é ruim.
1 vote -
multiple people, but not necessarily ALL people, should be able to edit
It would be AMAZING if fillable PDF forms could have the option for more than one person, BUT NOT ALL, to edit a field. For example, I have a template that I pre-fill, then send to the owner of the company, who reviews it and signs it, then it goes to our customer for signature. First thought - I messed up on a date when I pre-filled it, so now I have to re-do the entire document, because Signer 1 (company owner) can't edit this field, and if ALL signers could edit it, the final signer, our customer, could conceivably…
1 vote -
Support for multiple language
It would be extremely helpful when sending agreements to add multiple language choices for the recipients.
1 vote -
Adobe Sucks!
Why is your program so slow? I can't even type without waiting for each word to populate. It is sickening.
1 vote -
Change the word "Agreement" to "Document"
For e-signature, Please change the word "agreement" to "document" as it is not always an agreement. I would like to use it for invoices as well and other non-agreement.
1 voteHello Susan,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.
Sign in Acrobat Web Team
-
Unlocking subfields in Google chrome Acrobat
I use a form with multiple layers of embedded fields. When I click on that button, the subfields do not unlock in the Google Chrome version; they do unlock in the desktop version.
1 voteHello Dorel,
Thanks for reporting this issue! To help us investigate, could you please share a bit more detail about your workflow?
- Does the issue occur with all browsers, or specifically in Google Chrome?
- If possible, could you share a sample file or a short screen recording showing the behavior?
Sign in Acrobat Web Team
-
Support is ****
Adobe Support is ****.
Example:
1. I have a recurring problem, previously reported to Adobe, a year ago.
2. Adobe fixed that problem, but I warned Adobe that I can't afford for these problems to reoccur.
3. They reoccur.
4. I try and report the issue to Adobe for quick resolution.
5. Adobe only provide a "virtual assistant" that doesn't respond to anything.Tired of this ****.
In summary, I am now looking into DocuSign.
1 voteHi Amanda,
We’re really sorry to hear about the trouble you’ve been experiencing and truly understand how frustrating it must feel to deal with the same issue again after it had been resolved. This isn’t the experience we want you to have.
We appreciate you taking the time to share this feedback with us — it genuinely helps us identify where we can do better. Please let us know if there’s anything we can do right now to help make things easier or assist with the issue you’re facing. We’d really like the chance to make it right.
Sign in Acrobat Web Team
-
nefunkční nástroj, mnou upravený a vložený text zmizel a neuložil se
Pracovala jsem tři hodiny na vkládání textu do pdf v tomto vašem online nástroji a po snaze uložit svou práce se mi uložil pouze prvotne nahraný soubor a smazala se veškerá má práce, co mám dělat, jsem pekelně naštvaná, v čem jsem udelala chybu?
1 voteHello Katarina,
I’m really sorry to hear about what happened, that sounds incredibly frustrating, especially after spending so much time working on your document. We definitely understand how upsetting it is to lose your edits, and we’re reviewing this case to understand what might have gone wrong.
Could you please let us know if this issue is still happening when you try again? If so, a short video or screenshot showing what’s occurring would be really helpful for our team to investigate and make sure it doesn’t happen again.
Thank you for your patience — we’ll do our best to help get this sorted out.
Sign in Acrobat Web Team
-
Tap to Sign, under/above the line
The sign feature is bad because there is a line in the middle of the screen when you have to hand sign on your phone. The customers are confused about the line and they almost never sign above the line, only on the line or under the line which causes confusion further because it covers the automatic signing date. Can you make so that wherever they sign it goes automatically above the line? its just counter-intuitive
1 vote -
We should be able to re-edit a document that is currently awaiting signatures in the case of a spelling mistake or moving a signatory spot
Issue with System when trying to get a document signed with multiple signatures.
System keeps sending both signatories to the same spot1 voteHello,
Thank you for your suggestion. Currently, documents that are awaiting signatures cannot be edited to ensure the integrity of the agreement.
We understand that being able to make minor edits, like correcting a spelling mistake or adjusting a signature field, would be helpful. We’ll pass this feedback along to the product team for consideration in future updates.
Sign in Acrobat Web Team
-
feedback
You used to allow word files for signing, now you don't. This is a step back and not user friendly. Why is it when you make changes it is a considerably worse program to use? Seriously, all these new changes from the old interface is making it slower and consistently worse than the last re-iteration. Thinking of suggesting moving my organization to docusign.
1 voteHello Lisa,
Thank you for your feedback.
Could you provide a bit more detail about the steps you take when trying to upload Word files for signing? For example:
- The file type and size you’re trying to upload
- The point where the process doesn’t work as expected
This will help us understand the issue and explore possible solutions.
Sign in Acrobat Web Team
-
Signed PDFs
I just signed a document through your Adobe e-Signature and now I can't download a signed version of the document. Your service is inferior to DocuSign -- with DocuSign I can just click the original link and download my signed copy of the document. You don't even email me a signed copy of the document.
1 voteHello Benjamin,
Thank you for reaching out, and I’m sorry for the frustration you’ve experienced.
After signing a document through Adobe e-Signature, an email with the fully signed copy is automatically sent once all parties have completed their signatures. Sometimes these emails can land in spam or promotions folders, so please check there as well as your main inbox.
If you continue to experience issues accessing your signed document, please contact us so we can help you resolve it.
Sign in Acrobat Web Team
-
So glitchy
Very glitchy and slow software. When trying to e-sign to two recipients crashes everytime.
Not user friendly.
Bad value for money when everything is slow and tedious if even possible to complete before it crashes.
1 voteHello Charlotte,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced. Your feedback is very important, and we want you to know that we are actively working on improvements to ensure a smoother and more reliable experience.
In the meantime, you may find that trying an incognito/private browser session or clearing your cache can help reduce crashes while we continue to make updates. We truly appreciate your patience as we work towards delivering a better experience for you and all our users.
Sign in Acrobat Web Team
-
FIX YOUR E-SIGNATURE SERVICES
I am paying an absurd amount of money monthly to be able to use ONE aspect of adobe - to get signatures on documents. The fact that, without fail, I can count on "request e-signature services are temporarily unavailable" as an error message JUST when I've gotten into a workflow is absolutely infuriating. I wasted two work days already last week on hold with customer service when it would not work at all. How can this possibly be an acceptable level of product performance??????
1 voteHello Jennifer,
We’re very sorry for the frustration and disruption this issue has caused. We understand how critical e-signature services are to your workflow, and that encountering repeated errors is extremely frustrating. While our team reviews this situation to identify the cause and improve reliability, you might try using your browser in incognito/private mode as an alternative—it can sometimes help bypass unexpected issues. We truly appreciate your patience and feedback as we work on this.
Best regards,
Sign in Acrobat Web Team
-
improvements needed
The auto-place fields makes the same mistakes on every one of these documents. Where it says "printed name" it inserts text instead of recipient name. Where it literally says TItle, it inserts text instead of my title. I only want it to insert date of signing, not date, and these fields seem to be assigned randomly. There needs to be a way to train this so that it does subsequent documents correctly. I have about 250 of these to send out and it should be so much faster than it is.
1 voteHello Janet,
We’re sorry for the frustration this issue has caused. Thank you for sharing the details about the auto-place fields. To help us better understand and resolve the problem, could you please provide a short video or screenshots showing how the fields are being inserted incorrectly? Your input will help our team work on improving the feature so it behaves correctly in subsequent documents.
Best regards,
Sign in Acrobat Web Team
-
hard to use
I have always found Adobe very difficult to use just gotten a very large multi page form from my employer I need to fill out I've tried everything I can to try to figure out how to fill in these boxes on my computer or on my phone and it is a nightmare I don't know if it's because the people in the office that made the document did not create it as a form or what but it is very difficult.
1 voteHello Jeff,
We’re sorry to hear about the difficulties you’re experiencing. Filling out large, multi-page forms can be challenging, especially if the document wasn’t originally created as an interactive form. To help us better understand the issue, please let us know which steps were taken to create this document. We appreciate your patience and thank you for sharing your experience.
Best regards,
Sign in Acrobat Web Team
-
Editing documents
This is awful. Adobe Acrobat keeps deleting text boxes that I have put and completed with text making me restart the whole document and not saving my work. I've tried everything. I have saved the pdf before adding more in an attempt to save my work but it just doesn't work.
1 voteHello Ashlyn,
We’re very sorry for the frustration and inconvenience this issue has caused. To better assist you, could you please provide us with more details about the issue? Any specific steps you took before encountering the problem, as well as any error messages you may have seen, would be very helpful. Thank you for your patience and collaboration!
Sign in Acrobat Web Team
- Don't see your idea?