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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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  2. Description of desired feature
  3. Why the feature is needed

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  4. Expected result
  5. Observed result

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Acrobat Web

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533 results found

  1. Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues Dear Adobe Acrobat Support Team, I hope this message finds you well.

    Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues
    Dear Adobe Acrobat Support Team,

    I hope this message finds you well.

    I am writing to seek urgent assistance with my Adobe Acrobat services. I am subscribed to the Adobe Acrobat plan, paying €12.99 per month, which includes the feature to edit PDF documents. However, since Friday, your services have not been functioning at all.

    I am unable to load or display any PDF documents, which has completely halted my work since Friday. I need to understand the reason for this issue and request an urgent resolution.

    Attached, you will find…

    2 votes
    12 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  2. let people use e-sign

    I used the E-sign yesterday, and now it wont work. We pay for adobe and other things from our company, so i dont understand why we cant use your E-sign system..

    2 votes
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  3. Improve the e-sign feature

    Why does a perfectly prepared PDF document that looks good turn wonky with missing data when it is sent out for a signature?

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  4. Update your help docs

    Please update your help docs for the new Adobe Sign (which is terrible by the way). I just need a document to be initialed and you won't let me do it ... why? Your help docs suggest clicking an 'advanced editing' button to allow for this, but there isn't one with the new system.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Duncan,

    Thank you for your suggestion! We are always looking for ways to improve our product and will definitely consider your request.

    Sign in Acrobat Web Team

  5. Make instructions clear and updated.

    Yo, why is your product so difficult to use? Come on, I'm wasting so much time.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  6. Adobe certified signatures in network environment

    When adding a certified digital signature to a pdf saved in a networked folder, the pdf often sends an error that the pdf is open by another user and can't be saved even when there is no other user. The pdf must be saved to a local folder and copied to the network and overwrite the file in order to save it. Bluebeam does not have this issue, suggesting it is a problem with Acrobat.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  7. Templates won't Load, for DAYS

    Templates are cumbersome to send, if they will even open. Super frustrating to need to send a document for signature and it won't load

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Shawna,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you please give us more information? Like, if this happens every time or only with specific files?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  8. Delete Webforms

    I should be able to delete webforms. I should be able to change email to addresses after being created.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kyle,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. At the moment we can only either hide or disable Web Forms, but since we are always looking for ways to improve we will definitely consider your request.

    Sign in Acrobat Web Team

  9. Please debug Adobe e-sign

    Adobe e-sign is a hot mess... no other way to put it. Between the client Acrobat form editor and the online version of e-sign template creation tool and e-signature tool, none of the field roles persist. This whole e-sign app needs to be better validated.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  10. can't access document

    You could improve your product experience by making help available. I am unable to open an e-sign document shared with me, and my only option for help under "Contact us" is an automated text/reply engine that has only a few canned responses, none of which pertain to my issue.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  11. feedback for esign

    I am very unsatisfied with this product. Took me over an hour and the use of a YouTube tutorial to figure out how to use the esign feature. If I am paying for a product, I expect it to be user-friendly.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Susan,

    We are sorry you are having trouble with this feature. Could you provide more details about what could we chance to improve your experience using e-sing?

    Thanks,

    Sign in Acrobat Web Team

  12. Bug - text box cuts off last letter

    Bug = when I add a text box > insert some text > export PDF > the text box cuts off part of the last letter. Workaround I always have to do is add a few spaces at end of text box.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Phillip,

    We are sorry you are experiencing trouble with this feature . We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, could you please add a picture or a video to see the specific workflow?

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  13. 100 page limit

    Why is the product limited to a maximum of 100 pages when inviting someone to e-sign a document?
    This is extremely unhelpful and means i'll have to consider other applications to obtain digital signatures.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Tom,

    The limitation of a maximum of 100 pages when inviting someone to e-sign a document is a part of the transaction limits set by Adobe Acrobat Sign. These limits are designed to ensure optimal performance and accommodate normal usage volumes. Specifically, the page limit per transaction is set to 100 pages for most service levels, such as Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business).

    This restriction helps maintain the efficiency and reliability of the e-signature process by preventing excessively large documents from causing delays or errors during the signing process.

    To remove the 100-page limit when inviting someone to e-sign a document, you would need to upgrade your Adobe Acrobat Sign plan. The page limit per transaction varies depending on the service level of your account. For most standard plans like Acrobat Standard, Acrobat Pro, and Acrobat Sign SMB (Small Business), the limit is set…

  14. Can't Edit Adobe Web Forms Pages

    Hi, we have been using adobe Web Forms for over a year now and can't complain except we hope there is a way to edit its pages. We hope you can go in to an existing web form and add, remove pages of it.

    Currently, yes you can edit a web form but only the text, signature fields etc. and not the pages.

    We have application forms (onboarding forms) that have 30 to 40 + pages that are constantly changing due to policy changes etc. What's happening is that once they are created and need changes, I cannot add, remove…

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Alver,

    Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve and will definitely consider your request.

    Sign in Acrobat Web Team

  15. Thank you so much

    Thank you so much for this free feature of E-Sign. Thank you so much!

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  16. FIX YOUR APPS

    Your software is *. When I open Adobe Sign the app goes to some stupid web based acrobat that can’t open any files and is useless. For the amount of money I spend on your service it should not be this idiotic or frustrating. FIX YOUR * SOFTWARE!!!!!

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Harold,

    We are sorry that you are having issues with this feature. Could you provide more information about it? For example what are the steps you usually do to trigger it, the type of file that you are using, also any screenshots or video will be really useful.

    Thanks,

    Sign in Acrobat Web Team

  17. Positive feedback.

    Thank you for making it easy to edit pdf forms. I was able to quickly submit paperwork to begin mental health treatment. Without this, I would have need to own a printer.
    Thank you.
    It was also easy to see how to use the tools, without guidance. Request native dark mode.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?

  18. Garbage

    THIS NEW ESIGNATURE is total over engineered trash. What are you thinking? Every "new" item you introduce is some engineer billable justification garbage. I want and only need a simple way for people to input and sign items. You have made this now garbage and I will be googling "simple pdf signature tool" and subscribing to them.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Lon,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:

    1.   Click on your profile icon.

    2.   Select "Settings".

    3.   In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  19. Select all that apply function

    I wish there was an option for checkboxes to apply to multiple fields. For example, my e-sign template has a portion that requires investors to check all that apply. This prevents me from using radio buttons because they only allow one selected answer, but when I use check boxes and the investor checks the box, all 20 check boxes check. Very upsetting and I'll probably have to use Docusign instead.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ellie,

    Thank you for your suggestion! We appreciate your interest in helping us improve. We are always looking for ways to improve our product and will definitely consider your request!

    Sign in Acrobat Web Team

  20. Issue with Prefill Recipient disappearing

    In E-sign, when I add myself as a recipient, the "Prefill" recipient (which is also me) goes away and there doesn't seem to be an option to add it back. I have to leave the agreement I'm trying to send via e-sign and open it again to get the "Prefill" recipient back. But it disappears again if I add myself as a separate recipient.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi Douglas,

    We’re sorry to hear you’re experiencing issues with the app. At the moment, that behavior is the expected functionality for this feature. However, we truly appreciate your feedback, and we’ll take it into consideration for future updates to enhance your experience as a user.

    Thank you for reaching out. Please rest assured that we’ll do our best to address the issue you’ve pointed out.

    Sign in Acrobat Web Team

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