Let me get this straight.... I received a partially-executed agreement from my direct report. I assigned the entry fields (one-by-one...ugh!) because your template tool basically is inoperable. But because I have a typo in the first signatory's email address, I have to trash the whole thing!? Well, not always, says adobe. Okay, but I'm the first signatory, this is MY document for MY program in MY department, but I can't edit the signatory to be myself? WTF is that about. And now that adobe sign tools blew it on this agreement, I have to set up the form anew. But actually I can't do that either, because when I open the form - either in the email attachment from my direct report or in document cloud, it says the form is secured. Okay, again - I'm the author of the form, I'm the one that secured it, and I'm the one trying to start the whole process again because Adobe sucks - but I can't. Because why? Because your UX manager is a ******.

Your UX for the adobe sign and distribute tools is the worst of any SaaS in digital media today. Where to start, you ask? I would challenge you to create a form, like any form that any company producing any product would routinely submit for fills and approval, and try disseminating that. Typo in one of the email designees? You're ******. Want to create a template on the blank version of that form so you don't have to assign every entry field one-by-one? Advertised, but false. How about...try to assign more than one entry field to a single signer at once? Not a chance. The losers at Zoho are creating junk software that outperforms this service. Please fire your UX program manager and start from a clean sheet, or get out of the game!

I absolutely detest one aspect of Adobe. I hate (but can live with) the fact that I am prohibited from having Adobe active on more than 2 devices at any one time. What I detest is that when I open a PDF from the device that is not active, it tells me it must shut down!!! Why not just tell me to deactivate another device, send me to a log-in page to select a device to deactivate? Then I wouldn't have to open Adobe, log-in, deactivate a device, then reopen my document. What a waste of time!! This is such a dimwitted requirement that I can only assume it is being driven by a marketing effort but I can't think of what it could be. If you want me to buy something else to avoid that stupidity just say so. I would love someone to contact me and tell me the logic behind this nonsense.

I just had a very bad experience with one of your support people - Felicity. She was never rude or impolite but the experience was horrible. Once we screen shared and she had control of my machine, it appeared she was just 'fiddling' and 'guessing' about how to accomplish what I was asking. She also gave no warning when she took over control and didn't allow me to type in the chat. I am a brand new user and have faith that your product will be good for us, but my first help experience was not good. I think Felicity needs more training on etiquette and effectiveness.

p.s. since i'm not technically a paid user yet, i cannot access your phone help line, which is also frustrating in this instance.