548 results found
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Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues Dear Adobe Acrobat Support Team, I hope this message finds you well.
Subject: Urgent Support Needed for Adobe Acrobat Subscription Issues
Dear Adobe Acrobat Support Team,I hope this message finds you well.
I am writing to seek urgent assistance with my Adobe Acrobat services. I am subscribed to the Adobe Acrobat plan, paying €12.99 per month, which includes the feature to edit PDF documents. However, since Friday, your services have not been functioning at all.
I am unable to load or display any PDF documents, which has completely halted my work since Friday. I need to understand the reason for this issue and request an urgent resolution.
Attached, you will find…
4 votes -
let people use e-sign
I used the E-sign yesterday, and now it wont work. We pay for adobe and other things from our company, so i dont understand why we cant use your E-sign system..
3 votesHi,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Bulk download documents
Allow users to bulk download signed/filled documents as you would each individual. selecting more only states "cannot combine the documents" but would be beneficial to download multiple simultaneously.
1 vote -
Move Continue Button to Top
Move the continue button for terms of use to the top of the web form documents from the bottom. My customers struggle to scroll and find it.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Government from templates
The new format for Requesting e-signatures does not allow the user to access the US Government Forms template library.
1 voteHello,
We are sorry you are experiencing trouble feature . We are triaging your issue and are gathering more information to understand the problem better.
Does this happen with a specific file, or could you point us to where the "US Government Forms template library" is normally accessed?
Thanks,
Sign in Acrobat Web Team
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Usage issues
This system update is a very bad change. It doesn't work as well as the previous version.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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New Signature is still Horrible
This "new" version of getting signature still sucks which is why nobody wanted to use it. How do we switch back?
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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電子サイン依頼機能が使用できない
電子サイン依頼機能の使用を試みているが、5/19午後から「ファイルの結合」を行おうとするとエラーが起き先に進むことができない。端末自体を再起動やシャットダウンしても改善しない。
1 voteHello,
We’re sorry you’re experiencing this issue and appreciate you bringing it to our attention. Our team is currently triaging this issue.
Thanks feedback,
Sign in Acrobat Web Team
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1 vote
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Offline versie niet meer toegangelijk?
De vorige versies terugzetten. Ik had steeds een offline mogelijkheid om de acties te doen die ik nodig heb. Via omwegen - die ik daarvoor niet moest te doen - kan ik pas aan mijn werk beginnen. Als ik een andere software vind die gebruiksvriendelijker is, zet ik dit abonnement stop! De updates zijn een ergernis geworden...
1 voteHello Mary-Roos,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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text to sig. broken
Signature for type to sign broken drawing still works but highly inconvenient
1 voteHello Cole,
We are sorry you are experiencing trouble with the signature. We are reviewing your issue and are gathering more information to understand the problem better. Meanwhile, would you be able to provide us another screenshot of the issue and/or the steps taken before the issue? We appreciate your patience and cooperation in solving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Complaint Critical Data Loss After PDF Editing on iPad (Acrobat App)
Urgent Complaint – Critical Data Loss After PDF Editing on iPad (Acrobat App)
Dear Adobe Support,
I am writing to express my deep frustration and disappointment regarding a serious incident with the Adobe Acrobat app on iPad. On April 25, 2025, I spent over two hours carefully filling out a PDF form using various free text fields and annotations while being signed into my Adobe account (Adobe ID: AE01322900059EDE).
After completing the work, I tapped “Done” and exported the file to my Dropbox. To my shock, I discovered that all my extensive free text inputs – had completely disappeared. Only…
1 voteHello Lionel,
We are sorry for the inconvenience this issue has brought you. We are currently reviewing the issue and gathering more information to understand this data loss better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Date of signatures
I've noticed recently that, when I send a document out with a date request, the date is then not carrying through when the document is returned to me, i.e. not the date stamp on the signature, but if I ask someone to separately date the document, then the dating function isn't working.
1 voteHello Richard,
We are sorry you are encountering some trouble with Request e-signatures. Could you please help us sending us a screen shot or a video of the issue you are facing? So we can triage it with specific steps.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Contact records for further use
Hi, I suggestion we can add our contacts. Si we don't have to enter each contact for signature every single time. Also, the sign platteform is buggy, I had to start over 5 times!!
1 voteHello Charles,
We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:
- Does it happened with an specific file?
- Does it happened with an specific recipient?
- Could you provide a screenshot or the document were you are seeing this?
Any information that you can provide will be really useful to triage and fix this issue.
Thanks,
Sign in Acrobat Web Team
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Flaw in Full Name Field
The esign Web Form widget is having a glitch. When you add the Name field from Signer Info, the field itself adds and looks fine. Once you save, the field disappears. It needs to be fixed. I was able to get around it by adding a text field, but that is not a required field so it does not replace the required Full Name field.
1 vote -
Improve the e-sign feature
Why does a perfectly prepared PDF document that looks good turn wonky with missing data when it is sent out for a signature?
1 voteHello,
We are sorry you are having trouble with this feature. Could you provide more details of the issue? For example:
- Does it happened with an specific file?
- Does it happened with an specific recipient?
- Could you provide a screenshot or the document before and after were you are seeing this?
Any information that you can provide will be really useful to triage and fix this issue.
Thanks,
Sign in Acrobat Web Team
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Update your help docs
Please update your help docs for the new Adobe Sign (which is terrible by the way). I just need a document to be initialed and you won't let me do it ... why? Your help docs suggest clicking an 'advanced editing' button to allow for this, but there isn't one with the new system.
1 voteHi Duncan,
Thank you for your suggestion! We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Make instructions clear and updated.
Yo, why is your product so difficult to use? Come on, I'm wasting so much time.
1 voteHi,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Adobe certified signatures in network environment
When adding a certified digital signature to a pdf saved in a networked folder, the pdf often sends an error that the pdf is open by another user and can't be saved even when there is no other user. The pdf must be saved to a local folder and copied to the network and overwrite the file in order to save it. Bluebeam does not have this issue, suggesting it is a problem with Acrobat.
1 vote -
Templates won't Load, for DAYS
Templates are cumbersome to send, if they will even open. Super frustrating to need to send a document for signature and it won't load
1 voteHello Shawna,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you please give us more information? Like, if this happens every time or only with specific files?
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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