Tom Burke

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    Under review  ·  12 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Tom Burke commented  · 

    I tried another way to open these high dpi files that seem to be killing Acrobat. If I create the file as an eps rather than a pdf, then open the eps in Acrobat, then files that used to give acrobat out-of memory errors, seem to be able to open ok.

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    Tom Burke commented  · 

    We have been having the same problem for the past 4 or 5 years. The problem pops up 40 or 50 times a year. All Acrobat versions since Adobe 9 or so have had this problem. The file size does not seem to be as much of the problem as the dpi of the file that you created, but there is more going on than just the dpi, but anything over 400 dpi we find almost impossible to open. I have 96 Gig of ram on my machine and the disk with the temp file has over 12 TB of space available, but I still cant open a 39 meg file. When I re-create the same image at a 400 dpi resolution, I can open it just fine.

    I can even create a large file of over 500 meg at 400 dpi and I can open it just fine, but when I create the same pdf at 500 dpi, Adobe crashes when I try to open it.

    Using Adobe programs with images at a high dpi don't mix. I have similar dpi issues with Illustrator and Photoshop. Photoshop wont even let you create a high dpi file. I says your printer wont handle it, so it wont even let you try to create it. My large plotter can handle high dpi files, up to 600 dpi natively, but for some reason, Adobe wont allow it, except for very small files.

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