Out of Memory Error/Draw Error
I am running Adobe Acrobat DC on a Windows 7 machine with 16GB of RAM and an NVidia NVS 310 Graphics Card. I have no issues regarding visual display or memory with other software. When running Adobe Acrobat DC, I frequently encounter issues where the file/program crashes, giving an error that it is Out of Memory or encountering a Draw Error. This has happened while reading multiple different PDF files, usually after I have been scrolling through the file for a short time. Usually, when this message occurs the page displays as a blank white page, and if I continue scrolling the rest of the pages will be white as well. Sometimes, the program will just crash and require me to close and reopen.
Abdelatif ch. commented
I have been facing the same problem so many times now and many colleagues when trying to open scanned A0 PDF documents. Computers have plenty of disk space and 32GB Ram and files size is not an issue. We found that opening the PDFs in Chrome, Edge or any browser will open just fine.
Jason Anderson commented
Same problem here running i5 2.4GHz 16GB Ram it says out of memory and crashes
Same problem here. Tried increasing memory and switching off protected view. Adobe knows this is a problem and I'm sure there have been thousands of crash logs submitted. I just do not think they know how to solve the problem.
This is becomming somewhat of a joke. My customer now has 6 users that have this issue. They're about to blow their tops over "this ****** piece of software"... It has also arisen at another customer. Exact same problem.
I have been in contact with the support numerous times. Finally got elevated to senior support who recommended the same solution their colleagues allready failed with. When are you going to solve this issue Adobe?? People pay plenty of dollars for your products ande very much so expect them to work!!
Also having that problem.
Windows 10 Enterprise
Intel Core i7-7600U CPU / 2.80 GHz 2.90 GHz
16 GB RAM
I have out of memory errors with Acrobat Acrobat Standard DC 2018.011.20038. They seem to be much worse recently.
Intel Core i7-6500U
8G page file
Windows 10 Enterprise 1709 (16299.371)
The errors occur when I open more than 2 PDF files each of 2000 pages.
The dump file is here: https://files.acrobat.com/a/preview/799d4a72-a48c-4893-bfb6-55f31342e939
We have a customer that has had increased problems of this kind. Initally ony on one computer, now three of four users have the issue. I am visiting them on monday. Not sure I will be able to obtain a sample file but Iäll try to snag a crash dump file. But, where would I send/upload those?
Tom Burke commented
I tried another way to open these high dpi files that seem to be killing Acrobat. If I create the file as an eps rather than a pdf, then open the eps in Acrobat, then files that used to give acrobat out-of memory errors, seem to be able to open ok.
Tom Burke commented
We have been having the same problem for the past 4 or 5 years. The problem pops up 40 or 50 times a year. All Acrobat versions since Adobe 9 or so have had this problem. The file size does not seem to be as much of the problem as the dpi of the file that you created, but there is more going on than just the dpi, but anything over 400 dpi we find almost impossible to open. I have 96 Gig of ram on my machine and the disk with the temp file has over 12 TB of space available, but I still cant open a 39 meg file. When I re-create the same image at a 400 dpi resolution, I can open it just fine.
I can even create a large file of over 500 meg at 400 dpi and I can open it just fine, but when I create the same pdf at 500 dpi, Adobe crashes when I try to open it.
Using Adobe programs with images at a high dpi don't mix. I have similar dpi issues with Illustrator and Photoshop. Photoshop wont even let you create a high dpi file. I says your printer wont handle it, so it wont even let you try to create it. My large plotter can handle high dpi files, up to 600 dpi natively, but for some reason, Adobe wont allow it, except for very small files.
AdminLovekesh garg (Admin, Adobe) commented
Sorry for the issue you are facing. Can you please share following information:
- Sample PDF files where you are facing this issue
- Crash logs
To create crash logs please follow these steps.
1. Retry the scenario where Acrobat crashes
2. Do not close the pop-up when Acrobat crash
3. Open Task manager
4. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’
5. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
Open Run process (Win+R)
Logs file will be available here with name "Acrobat.DMP" or "Acrobat(n).DMP" if there are other Acrobat dumps exist.