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    Under review  ·  6 comments  ·  Acrobat for Windows and Mac » Scanning and OCR  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    OK, I have resolved the problem by removing everything and starting again. Shouldn't have to do that though - you might still want to investigate.

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    Anonymous commented  · 

    Can you please provide further details:
    1. From where are you trying to open the file? Are you using Adobe Scan tab or Document cloud tab?
    I am using the Adobe Scan tab
    2. Is this happening for all files or is this crash file specific?
    File specific - only documents from the Adobe Scan tab
    3. What is your Mac OS version
    System Version: macOS 10.12.6 (16G1036)
    Kernel Version: Darwin 16.7.0
    Boot Volume: Macintosh HD
    Boot Mode: Normal
    Secure Virtual Memory: Enabled
    System Integrity Protection: Enabled
    Time since boot: 19:34

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    Anonymous commented  · 

    By the way, when I click on your link https://cloud.acrobat.com/send, I get a fresh screen with a "Service Unavailable" message.

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    Anonymous commented  · 

    Sorry for the issue you are facing. Can you please share some details to help us understand and resolve this issue:
    - Is this happening for all files scanned using Adobe Scan
    Yes.

    - Which Adobe product you are using on your Macbook(Acrobat or Reader)
    Acrobat Pro DC

    - Version number of Adobe product on your Macbook(You can check it from Acrobat>About Acrobat)
    2018.009.20044Architecture: x86_64
    Build: 18.9.20044.251705
    AGM: 4.30.72
    CoolType: 5.14.5
    JP2K: 1.2.2.39492

    - Version number of Adobe scan on your phone
    17.11.14
    - Share a sample file where you are facing issue. (You can use https://cloud.acrobat.com/send to share the file)
    Currently unable to do so. I have re-installed Acrobat to see if that resolved the problem. Now, it just says it is retrieving my information but it never does so. I am signed in to creative cloud OK and I am also signed in to Acrobat Pro DC OK - screenshots available (don't know how to post those).
    -Thanks

    Anonymous shared this idea  · 

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