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Acrobat for Windows and Mac: Scanning and OCR

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Adobe Acrobat Pro DC Crashing

When I open up a document on my Macbook which has been scanned in using Adobe Scan (on my phone) then Adobe crashes. Mostly it does this before I can save the files to local disk. Once on local disk, it opens them OK.

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  • Anonymous commented  ·   ·  Report

    OK, I have resolved the problem by removing everything and starting again. Shouldn't have to do that though - you might still want to investigate.

  • Anonymous commented  ·   ·  Report

    Can you please provide further details:
    1. From where are you trying to open the file? Are you using Adobe Scan tab or Document cloud tab?
    I am using the Adobe Scan tab
    2. Is this happening for all files or is this crash file specific?
    File specific - only documents from the Adobe Scan tab
    3. What is your Mac OS version
    System Version: macOS 10.12.6 (16G1036)
    Kernel Version: Darwin 16.7.0
    Boot Volume: Macintosh HD
    Boot Mode: Normal
    Secure Virtual Memory: Enabled
    System Integrity Protection: Enabled
    Time since boot: 19:34

  • AdminPoorvi Singhal (Admin, Adobe) commented  ·   ·  Report

    Thanks for providing the information.
    Can you please provide further details:
    1. From where are you trying to open the file? Are you using Adobe Scan tab or Document cloud tab?
    2. Is this happening for all files or is this crash file specific?
    3. What is your Mac OS version

  • Anonymous commented  ·   ·  Report

    Sorry for the issue you are facing. Can you please share some details to help us understand and resolve this issue:
    - Is this happening for all files scanned using Adobe Scan
    Yes.

    - Which Adobe product you are using on your Macbook(Acrobat or Reader)
    Acrobat Pro DC

    - Version number of Adobe product on your Macbook(You can check it from Acrobat>About Acrobat)
    2018.009.20044Architecture: x86_64
    Build: 18.9.20044.251705
    AGM: 4.30.72
    CoolType: 5.14.5
    JP2K: 1.2.2.39492

    - Version number of Adobe scan on your phone
    17.11.14
    - Share a sample file where you are facing issue. (You can use https://cloud.acrobat.com/send to share the file)
    Currently unable to do so. I have re-installed Acrobat to see if that resolved the problem. Now, it just says it is retrieving my information but it never does so. I am signed in to creative cloud OK and I am also signed in to Acrobat Pro DC OK - screenshots available (don't know how to post those).
    -Thanks

  • AdminLovekesh garg (Admin, Adobe) commented  ·   ·  Report

    Sorry for the issue you are facing. Can you please share some details to help us understand and resolve this issue:
    - Is this happening for all files scanned using Adobe Scan
    - Which Adobe product you are using on your Macbook(Acrobat or Reader)
    - Version number of Adobe product on your Macbook(You can check it from Acrobat>About Acrobat)
    - Version number of Adobe scan on your phone
    - Share a sample file where you are facing issue. (You can use https://cloud.acrobat.com/send to share the file)

    -Thanks