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  1. 17 votes

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    Need Info  ·  Ritesh (Adobe) responded

    HI Ginger,

    Please provide the Acrobat / Reader version installed on your system. Also provide a sample PDF document on which you have observed this issue.

    Thanks
    Ritesh

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    Anonymous commented  · 

    Did any of you also have a standalone version of Acrobat Pro? I just reformatted my computer to install Win10 and when I installed programs from the boot disk I skipped Acrobat Pro. Then when I reinstalled from CC - I included Pro DC. Haven't had any issues since. Despite uninstalling my stand-alone version of Acrobat Pro I'm sure there were little snippets of code embedded in the OS somewhere and that was causing the issues.

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  2. 12 votes

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    Need Info  ·  Ritesh (Adobe) responded

    Hi,

    You can use this email address to send the PDF file: rite@adobe.com

    Also If you could, please also attach the snapshots of printed documents with contains “codes at the top or bottom”.

    Have you tried a different printer?

    Regards,
    Ritesh

    Anonymous supported this idea  ·