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  1. Acrobat CC excessive Ram usage

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    84 comments  ·  Acrobat for Windows and Mac » Installation and Licensing  ·  Admin →
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    Chris commented  · 

    Why!!!!!!!!!!!..... at least I know those of you who are following this thread are feeling my pain as well.

    It's so tedious, day in day out and the combined minds of Adobe can't sort out a seemingly simple problem of memory drain.

    Oh well, another force quit and start over, so tedious.

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    Chris commented  · 

    I read Jan's comment yesterday and eagerly updated to 2019.008.200.74, my high hopes were dashed this morning when I had to force quit acrobat as it was using 162Gb of virtual memory. So no change and back to square one.

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    Chris commented  · 

    You have voiced my experience exactly, likewise I'm very short of time and started down the route of calling customer support and handing my system over to them to diagnose. The problem reoccured immediately after the support session, and I contacted them to tell them so - but I just didn't have the time to keep giving them access to my system. This seems to be an increasingly common problem that they don't seem interested in rectifying

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    Chris commented  · 

    If I might suggest, call Adobe and get their technical support involved - and then let us all know how you got on. Sadly posting on here doesn't seem to be getting their attention

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    Chris commented  · 

    If you haven't already, get customer support involved, I contacted Adobe tech support yesterday and they spent a while looking at my system. Unfortunately I had to cut it short without any resolution as it reoccured shortly after, but I did point the service tech at this message board and the more of you that do the same will only help and lend weight to our voices. Start bugging them and we might get somewhere.

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    Chris commented  · 

    Happens to me several times each day, I try and quit out of Acrobat periodically to avoid the message, which can sometimes lock the computer up if it decides it won't close the message window. Any hope of Adobe giving a @)(#! seems very unlikely going on their lack of input on this thread which is now nearly six months old. Prove me wrong Adobe

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    Chris commented  · 

    I've also had the same problem for the last two months, iMac Retina 5K 27"
    4GHz Intel Core i7
    24GB RAM
    10.13.3

    Have to frequently kick out of DC when the over memory warning comes up, not holding out much hope that its going to get any better any time soon.

    Chris supported this idea  ·