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20 results found

  1. Can't add signature

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Kevin

    Thanks for sharing this with us. Could you please let us know Acrobat/Reader and OS version? Please try these steps and see if you can use add signature functionality -

    1. Close Acrobat/Reader application
    2. Go to task manager (Windows) or Activity Monitor (Mac) and close any processes by name of AcroCEF/RdrCEF
    3. Try launching Acrobat/Reader again and see if it works

    This is a known issue and we are working on a fix for it in the next update.

    Thanks for your patience,
    -amboo

  2. Crash di Acrobat

    1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Fabio

    Sorry to hear about the issue you are experiencing. Could you please provide some more information for us to investigate it further and resolve it?

    1. Is this happening with all files or any specific file? Would you be able to share it with us if it is a consistent crash?
    2. What is the workflow you are doing in Acrobat? Does it crash on just opening the PDF?
    3. What is the platform (Windows/Mac) and Acrobat version?

    Thanks,
    -amboo

  3. Fill and sign NOT WORKING

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Amboo Srivastava commented  · 

    Hello,

    We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.

    I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?

    Thanks,
    -amboo

  4. Constant blank screen when choosing to save documents

    4 votes

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    7 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Jeff,

    We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.

    I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?

    Thanks,
    -amboo

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    Amboo Srivastava commented  · 

    Hi Nicola,

    I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?

    Thanks,
    -amboo

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    Amboo Srivastava commented  · 

    Hi Nicola

    Thanks for reporting the issue. We are actively working on a fix for this issue and will keep you posted.

    Thanks,
    -amboo

  5. delete all redactions

    1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Admin →
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    Amboo Srivastava commented  · 

    Hello,

    Thanks for sharing the feedback. From what I understand from your post, you would like to have an option to remove all redactions in one go from the original PDF? Please confirm.

    Thanks,
    -amboo

  6. Bug: Vertical line added to fill & sign signature

    6 votes

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    5 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Admin →
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    Amboo Srivastava commented  · 

    Hello Jonathan,

    We apologize for the inconvenience caused to you due to this issue. Could you please share a screenshot of the issue you are facing?

    Thanks,
    
-amboo

  7. Save as Reduced Size PDF - Nothing Happens

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Amboo Srivastava commented  · 

    Hello,

    We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.

    Would you be available to test one private fix for the same?

    Also, please share some more details about your environment - OS (Windows or Mac), application - Adobe Acrobat or Reader? Is it 64-bit application?

    Thanks,
    -amboo

  8. Redaction not working properly

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Dan

    We apologize for the inconvenience caused to you due to this issue. Could you share a sample file with us which we can use to understand the exact issue you are facing ?

    A similar issue is already in our backlog but not yet prioritized for the upcoming release. We will share an update with you once we pick this for fixing in a future release.

    Thanks for your patience,
    -amboo

  9. Redact is broken in 20091

    3 votes

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    8 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Amboo Srivastava commented  · 

    Great.
    Can you try changing the CEF_DIR path to point to C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_2, and check if works for you?

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    Amboo Srivastava commented  · 

    For Acrobat 64-bit, please check the following path -
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\DC\Installer for CEF_DIR path.

    Does it have the same folder path as you shared below (C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_2)?

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    Amboo Srivastava commented  · 

    Hello,
    We are investigating the issue you have started facing with the latest Acrobat update. Would like some more information from you -

    Could you please check what is the folder path shown in "CEF_DIR" key at the following registry -
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\Installer?
    and if that folder path actually exists on your machine?

    To check the above registry, please go to Start->type "regedit" and press <ENTER> key. This will open registry editor.

    To help identify if this is indeed the culprit, could you please try changing the value of "CEF_DIR" registry path to the folder that exists on your machine. Look for a folder path like "C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_x" where x is the number that exists on your system. It will be something like acrocef_1 or acrocef_2. Please let us know if this fixes the issue.

    Thanks for your patience,
    -amboo

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    Amboo Srivastava commented  · 

    Hello,

    We apologize for the inconvenience caused. Could you please share more details on what is the exact issue you are facing with the latest update in redact workflows? It would be helpful if you can share a screenshot of the problem. Are you on Windows or Mac OS? Is this problem with all files or any specific file?

    Thanks for your patience,
    -amboo

  10. Adobe keeps crushing after certain time of usage.

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Nick

    We are sorry to hear about this. Could you please share more information about your environment to enable us to investigate this better?
    1. What is the operating system (Windows/Mac), version, Adobe product where you are facing this issue? If it is Adobe Acrobat, please mention the exact version.
    2. Is this a new problem that you have started encountering recently, after any update?

    thanks,
    -amboo

  11. new update crashes constantly, any fixes??

    3 votes

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Eric

    Thanks for writing to us. We are sorry to hear about the inconvenience caused to you. Could you please share the Acrobat version, OS (Windows or Mac) and the workflow details where you observe the crash frequently, to enable us to investigate this further?

    Thanks,
    -amboo

  12. Adobe Sign--Multiple Bugs

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi,

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  13. Internal server error

    1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi,

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  14. Internal Server Error

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Jay

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  15. Recent files, don't actually show the most recent file

    10 votes

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    4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Amboo Srivastava commented  · 

    Hi Tim
    Thank you for your valuable feedback.

    For files shown in recent files list, we do not show any files opened from temporary locations (example, from email attachments) in recent files list. This is by design, to avoid other potential issues when user performs actions on such files.

    Can you share an example of opening files via API so that we can check that?

    Thanks,
    -amboo

  16. Adobe Acrobat Pro DC crashes when reducing file size

    2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Amboo Srivastava commented  · 

    Thanks for the files Oisin.

    We are able to reproduce the crash and investigating it. We will keep you posted on this.

    thanks,
    -amboo

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    Amboo Srivastava commented  · 

    Hi Oisin,

    We are sorry for the inconvenience caused to you.

    Could you please share one such file where the problem is reproducible, to help us investigate this further? Have you set any advanced optimization options while reducing file size?

    Thanks,
    -Amboo

  17. Wrap redaction overlay text

    1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Amboo Srivastava commented  · 

    Thanks Stephanie for the screenshot. We will investigate this issue and keep you posted, if this can be fixed.

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    Amboo Srivastava commented  · 

    Hi Stephanie

    Thank you for the feedback. Could you also post a screenshot showing the problem here?

    -Amboo

  18. I'm trying to reduce the size of a file and the software keep crashing

    2 votes

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Admin →
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    Amboo Srivastava commented  · 

    Thanks for reporting this. Could you please share some more information that can help investigate this further? Please share Acrobat version that you are using. Is it crashing on every file or some specific file when you try to reduce file size?

    thanks,
    -amboo

  19. Shrinking files

    1 vote

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    4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Amboo Srivastava commented  · 

    Great to know that it works for you.

    For the blank screen, can you please try restarting Acrobat application once? Before you open Acrobat again, please check there are no processes like "AcroCEF" or "AcroCEF helper" in task manager (Windows)/activity monitor (Mac). If there are any such processes, please try killing those before relaunching Acrobat.

    Let us know if that helps.

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    Amboo Srivastava commented  · 

    Hi Moritz

    We looked further into this, with the testfiles you provided. We would like to let you know that there is an option in Acrobat Advanced Optimization dialog, as shown in attached snapshot, which needs to be checked while performing optimization, to get reduced file size. For this, launch Acrobat and go to Optimize PDF->Advanced Optimization->Discard User Data and check the option “Discard private data of other applications”. Optimizing the testfile you shared with us, we got a PDF of ~600KB.

    Could you please try the mentioned setting and see if that works for you?

    Thanks,
    -amboo

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    Amboo Srivastava commented  · 

    Hi Moritz

    We are sorry for the inconvenience caused. Can you please share a sample file and some details about your workflow (photoshop Artboard to PDF Export) with us to investigate this problem? Also, please let us know the version of Acrobat that you are using.

    thanks
    -amboo

  20. crop

    14 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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