AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe)

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  1. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi Nick

    We are sorry to hear about this. Could you please share more information about your environment to enable us to investigate this better?
    1. What is the operating system (Windows/Mac), version, Adobe product where you are facing this issue? If it is Adobe Acrobat, please mention the exact version.
    2. Is this a new problem that you have started encountering recently, after any update?

    thanks,
    -amboo

  2. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi Eric

    Thanks for writing to us. We are sorry to hear about the inconvenience caused to you. Could you please share the Acrobat version, OS (Windows or Mac) and the workflow details where you observe the crash frequently, to enable us to investigate this further?

    Thanks,
    -amboo

  3. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  4. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  5. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi Jay

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  6. 3 votes
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    1 comment  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi Tim
    Thank you for your valuable feedback.

    For files shown in recent files list, we do not show any files opened from temporary locations (example, from email attachments) in recent files list. This is by design, to avoid other potential issues when user performs actions on such files.

    Can you share an example of opening files via API so that we can check that?

    Thanks,
    -amboo

  7. 1 vote
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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for the files Oisin.

    We are able to reproduce the crash and investigating it. We will keep you posted on this.

    thanks,
    -amboo

    An error occurred while saving the comment

    Hi Oisin,

    We are sorry for the inconvenience caused to you.

    Could you please share one such file where the problem is reproducible, to help us investigate this further? Have you set any advanced optimization options while reducing file size?

    Thanks,
    -Amboo

  8. 1 vote
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Thanks Stephanie for the screenshot. We will investigate this issue and keep you posted, if this can be fixed.

    An error occurred while saving the comment
    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Hi Stephanie

    Thank you for the feedback. Could you also post a screenshot showing the problem here?

    -Amboo

  9. 1 vote
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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Sr Lead Software Engineer, Adobe) commented  · 

    Thanks for reporting this. Could you please share some more information that can help investigate this further? Please share Acrobat version that you are using. Is it crashing on every file or some specific file when you try to reduce file size?

    thanks,
    -amboo

  10. 13 votes
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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →

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