AdminAmboo Srivastava (Software Quality Manager, Adobe)

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  1. 1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Fabio

    Sorry to hear about the issue you are experiencing. Could you please provide some more information for us to investigate it further and resolve it?

    1. Is this happening with all files or any specific file? Would you be able to share it with us if it is a consistent crash?
    2. What is the workflow you are doing in Acrobat? Does it crash on just opening the PDF?
    3. What is the platform (Windows/Mac) and Acrobat version?

    Thanks,
    -amboo

  2. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.

    I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?

    Thanks,
    -amboo

  3. 3 votes

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    5 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi Jeff,

    We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.

    I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?

    Thanks,
    -amboo

    An error occurred while saving the comment

    Hi Nicola,

    I have shared a fix with you over email with instructions. Could you please try it out and let us know if that works for you?

    Thanks,
    -amboo

    An error occurred while saving the comment

    Hi Nicola

    Thanks for reporting the issue. We are actively working on a fix for this issue and will keep you posted.

    Thanks,
    -amboo

  4. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hello,

    Thanks for sharing the feedback. From what I understand from your post, you would like to have an option to remove all redactions in one go from the original PDF? Please confirm.

    Thanks,
    -amboo

  5. 1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Fill & Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hello Jonathan,

    We apologize for the inconvenience caused to you due to this issue. Could you please share a screenshot of the issue you are facing?

    Thanks,
    
-amboo

  6. 2 votes

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hello,

    We apologize for the inconvenience caused to you due to this issue. We have been actively working on a fix for this.

    Would you be available to test one private fix for the same?

    Also, please share some more details about your environment - OS (Windows or Mac), application - Adobe Acrobat or Reader? Is it 64-bit application?

    Thanks,
    -amboo

  7. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Dan

    We apologize for the inconvenience caused to you due to this issue. Could you share a sample file with us which we can use to understand the exact issue you are facing ?

    A similar issue is already in our backlog but not yet prioritized for the upcoming release. We will share an update with you once we pick this for fixing in a future release.

    Thanks for your patience,
    -amboo

  8. 1 vote

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    8 comments  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Great.
    Can you try changing the CEF_DIR path to point to C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_2, and check if works for you?

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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    For Acrobat 64-bit, please check the following path -
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\DC\Installer for CEF_DIR path.

    Does it have the same folder path as you shared below (C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_2)?

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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hello,
    We are investigating the issue you have started facing with the latest Acrobat update. Would like some more information from you -

    Could you please check what is the folder path shown in "CEF_DIR" key at the following registry -
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\Installer?
    and if that folder path actually exists on your machine?

    To check the above registry, please go to Start->type "regedit" and press <ENTER> key. This will open registry editor.

    To help identify if this is indeed the culprit, could you please try changing the value of "CEF_DIR" registry path to the folder that exists on your machine. Look for a folder path like "C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_x" where x is the number that exists on your system. It will be something like acrocef_1 or acrocef_2. Please let us know if this fixes the issue.

    Thanks for your patience,
    -amboo

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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hello,

    We apologize for the inconvenience caused. Could you please share more details on what is the exact issue you are facing with the latest update in redact workflows? It would be helpful if you can share a screenshot of the problem. Are you on Windows or Mac OS? Is this problem with all files or any specific file?

    Thanks for your patience,
    -amboo

  9. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Nick

    We are sorry to hear about this. Could you please share more information about your environment to enable us to investigate this better?
    1. What is the operating system (Windows/Mac), version, Adobe product where you are facing this issue? If it is Adobe Acrobat, please mention the exact version.
    2. Is this a new problem that you have started encountering recently, after any update?

    thanks,
    -amboo

  10. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Eric

    Thanks for writing to us. We are sorry to hear about the inconvenience caused to you. Could you please share the Acrobat version, OS (Windows or Mac) and the workflow details where you observe the crash frequently, to enable us to investigate this further?

    Thanks,
    -amboo

  11. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  12. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  13. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Adobe Sign  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Jay

    Apologies for the inconvenience caused to you. There was a temporary outage yesterday for a brief period of time on some of the Adobe servers. Could you please try again now and let us know if you are still facing any such issues.

    thanks,
    -amboo

  14. 6 votes

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    3 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Tim
    Thank you for your valuable feedback.

    For files shown in recent files list, we do not show any files opened from temporary locations (example, from email attachments) in recent files list. This is by design, to avoid other potential issues when user performs actions on such files.

    Can you share an example of opening files via API so that we can check that?

    Thanks,
    -amboo

  15. 1 vote

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    3 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for the files Oisin.

    We are able to reproduce the crash and investigating it. We will keep you posted on this.

    thanks,
    -amboo

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    Hi Oisin,

    We are sorry for the inconvenience caused to you.

    Could you please share one such file where the problem is reproducible, to help us investigate this further? Have you set any advanced optimization options while reducing file size?

    Thanks,
    -Amboo

  16. 1 vote

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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Thanks Stephanie for the screenshot. We will investigate this issue and keep you posted, if this can be fixed.

    An error occurred while saving the comment
    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Hi Stephanie

    Thank you for the feedback. Could you also post a screenshot showing the problem here?

    -Amboo

  17. 1 vote

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    1 comment  ·  Acrobat for Windows and Mac » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminAmboo Srivastava (Software Quality Manager, Adobe) commented  · 

    Thanks for reporting this. Could you please share some more information that can help investigate this further? Please share Acrobat version that you are using. Is it crashing on every file or some specific file when you try to reduce file size?

    thanks,
    -amboo

  18. 13 votes

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    Need Info  ·  2 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Flag idea as inappropriate…  ·  Admin →

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