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1. Stack crash when using Advanced Search on Windows 7

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   2 comments  ·  Acrobat for Windows and Mac » Other  ·  Delete…  ·  Admin →
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   Need Info  ·  AdminAakash Deep (Software Engineer, Adobe) responded

   Hi,

   Sorry to hear that you’re facing while using Find tool.
   In order to reproduce the issue in-house, can you please provide the following details :

   1. Please tell us the version of your Acrobat/Reader.
   2. Could you please share the workflow that you’re trying to perform using the Find tool?
   3. It will be great if you could share the crash dump with us.

   How to create crash logs on Windows environment?
   1. Retry the scenario where Acrobat crashes
   2. Do not close the pop-up when Acrobat crash
   3. Open Task manager
   4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
   5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   - Open Run process (Win+R)
   - Type temp
   - Logs file will be available here with name “Acrobat.DMP” or “Acrobat(n).DMP” if there are other Acrobat dumps exist.

   Please follow the steps to share the crash logs using Adobe send – https://cloud.acrobat.com/send
   – Open this link.
   – Click on “Select files to Send”.
   – Click link “Choose file from my computer” and select the file
   – Click on “Add Files”, if you have more files to add.
   – Click on Create Link.
   – Share this link with us.

   For getting the version of the application (Adobe Acrobat/Reader DC)
   1. Open the Adobe Acrobat/Reader DC application in your machine.
   2. Click on the ‘Help’ menu in the application.
   3. Click on ‘About Adobe Acrobat/Reader DC…’.

   Thanks,
   Adobe Acrobat DC Team

   Hi,

   Sorry to hear that you’re facing while using Find tool.
   In order to reproduce the issue in-house, can you please provide the following details :

   1. Please tell us the version of your Acrobat/Reader.
   2. Could you please share the workflow that you’re trying to perform using the Find tool?
   3. It will be great if you could share the crash dump with us.

   How to create crash logs on Windows environment?
   1. Retry the scenario where Acrobat crashes
   2. Do not close the pop-up when Acrobat crash
   3. Open Task manager
   4. Right-click on “Acrobat.exe *32” process and select ‘Create Dump file’
   5. It will create a log file in the temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under
   - Open Run process (Win+R)
   - Type temp
   - Logs file will be available here with name “Acrobat.DMP… more

   Damon Schultz shared this idea  ·  April 17, 2018