Settings and activity
12 results found
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8 votes
An error occurred while saving the comment -
1 vote
An error occurred while saving the comment Hi,
Thanks for the feedback. We have informed our engineering teams about this feature request and will update you.
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6 votes
An error occurred while saving the comment Hi,
Greetings! Sorry to hear that you are facing issues with the Find Tool.
It would be great if you could help us with a few queries that will help us in investigating the bug:
What is the version of Acrobat Reader DC/ Acrobat that you are using?
· Could you please share the files for which you’re facing the issue so that we can try to reproduce the issue at our end
· Could you please confirm that this issue is happening with that specific file or with other files also?Thanks,
Adobe Acrobat Team.For getting the version of the application (Adobe Acrobat)
- Click on the 'Help' menu in the application.
- Click on 'About Adobe Acrobat Pro DC…' -
3 votes
An error occurred while saving the comment Hi,
Please update your Acrobat to the latest version: 2021.001.20145. It seems you're not on the latest version of the Acrobat.
Regards,
Aakash -
1 vote
An error occurred while saving the comment Thanks for the bug report, William. We have reported the issue to the engineering teams and we will let you know once the issue will get fixed.
-Adobe Acrobat DC Desktop Team
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4 votes
An error occurred while saving the comment Hi,
Greetings! I am sorry to hear that you are facing issues with the Compare Files feature.
It would be great if you could help us with a few queries that will help us in investigating the bug:
• What is the version of Adobe Acrobat Pro that you are using?
• Could you please share the files which you’re using with the Compare Files tool so that we can try to reproduce the issue at our end?
• Could you please confirm that this issue is happening with that specific file or with other files also?Thanks,
Adobe Acrobat Team.For getting the version of the application (Adobe Acrobat DC)
1. Click on 'Help' menu in the application.
2. Click on 'About Adobe Acrobat Pro DC…'For sharing files using Adobe Document Cloud
Please follow the steps to share the file using Adobe Document Cloud - https://documentcloud.adobe.com/link/send/
1. Open this link
2. Click on “Select files to Send”
3. Click link "Choose file from my computer" and select the file
4. Click on "Add Files", if you have more files to add
5. Click on Create link
6. Share this link with us -
1 vote
An error occurred while saving the comment Hi Bob,
The shortcut for the next Find hit is F3 and the previous is Shift + F3.
Let me know if the provided shortcut doesn't work for you.
Regards
Adobe Acrobat DC Team -
9 votes
Hi Everyone,
The issue has been fixed in the latest update of Adobe Acrobat and Reader (Version: 2019.012.20036). Please update your applications to the latest version and let us know if you’re facing any issues.
For getting the latest version of the application (Adobe Acrobat or Reader DC)
- Open the Adobe Acrobat or Reader DC application in your machine.
– Click on the ‘Help’ menu in the application.
– Click on ‘Check for Updates…’.
– Update your application to the latest version and verify that the latest version is 2019.012.20036For getting the version of the application (Adobe Acrobat or Reader DC)
- Open the Adobe Acrobat Reader DC application in your machine.
– Click on the ‘Help’ menu in the application.
– Click on ‘About Adobe Acrobat Reader DC…’.Thanks
Aakash, Adobe Acrobat DC Team -
2 votes
Hi Ryan,
We have escalated the issue to our engineering team. We are looking into the issue and will update you.
Regards,
Adobe Acrobat TeamAn error occurred while saving the comment Hi,
Please follow the steps to share the file using Adobe send - https://cloud.acrobat.com/send
1) Open this link
2) Click on “Select files to Send”
3) Click link "Choose file from my computer" and Select the file
4) Click on "Add Files", if you have more files to add
5) Click on Create link
6) Share this link with us
7) You can also share this file to limited persons using "Send personalized invitations"
8) Enter the email ids of persons you want to share the file and click "Send"An error occurred while saving the comment Hi Ryan,
Could you please share the documents used as an input to compare with us so that we can look into the matter more clearly?
Thanks,
Adobe Acrobat DC Team. -
2 votes
An error occurred while saving the comment Hi,
Greetings! I am sorry to hear that you are facing issues with the compare feature.
What is the version of Acrobat that you are using?
Thanks,
Adobe Acrobat Team.Getting version of application (Acrobat )
1. Click on 'Help' menu in application.
2. Click on 'About Adobe Acrobat…' -
3 votes
An error occurred while saving the comment Hi,
We have noted down your feature request and will evaluate this requirement for a future release.
Thanks,
Adobe Acrobat DC Team. -
2 votes
We are looking into this problem. Are you getting an error while converting from PDF to docx (no docx created?), or the file content in docx file after exporting from PDF is incorrect? Please elaborate on the exact issue you are facing.
Also, please share the version of Reader/Acrobat you are using. You will find the version number under Help→Adobe Adobe Acrobat…
Thanks,
-AmbooAn error occurred while saving the comment Hi,
Can you please elaborate a bit more about the issue you're facing? It will be great if you could share a screenshot with us.
- Aakash
Hi everyone,
Thanks for reaching out to us!
Could you please perform the following workaround which is to set 'bDisableSuggestWorkaroundsAtLaunch' in Registry editor at 'Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral\CrashDataAtLaunch' to 1 and let us know if you're facing this issue again