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    Hi Keith

    Given other high priority items, we have decided to not fix this issue.
    As a workaround, you can un-check the preference to upload to Document cloud and convert the file locally itself.
    Here are the steps:

    Open Acrobat
    Go to Tools > Create PDF > Single file
    click on “Select a file”
    In the file picker dialog, select the Word file and uncheck the preference " Use Adobe Create PDF cloud service"
    click on Open

    and then create the PDF

    Hope this helps!

    Thanks
    Tanvi

    An error occurred while saving the comment
    Keith McConnell commented  · 

    Hello, I have supplied sample documents, the issue has been verified, it is now late November and the issue is the same. Do you have a solution yet?? as the work around is slow and depends on internet connection, document size (will stop working if document too big) and being a mobile user this is not always practicable.

    Please advise
    Thanks Keith

    Keith McConnell shared this idea  ·